Trudy P Claspill Community Champion

Hello @isolano Welcome to the Atlassian community. Can you provide more details about the symptoms you see when trying to access the account? Are you getting some sort of message? Can you share that message with us?

Hello @alhyatt Welcome to the Atlassian community. Can you provide a screen image of where you are accessing the "more filters" option to clarify the area you want to change?

I am curious to her what setting are you asking to have turned on? And how do you expect that to change what you see?

Sorry, I did not see your last reply before posting mine. My company has said, until the enterprise agreement I can procure my own instance. You can start your own subscription by going to the Atlassian website. https://www.atlassian.com/software/jira Click the Get it free button. You will be prompted to specify a site…

But I can still add payment details for a premium subscription, yet I don't have admin access to review billing etc.. Why is that? I can't answer that question because I don't know what sites or pages your accessing, what you are seeing, nor what access you have been granted. And If I get admin access, can I just give a…

If you start a new Jira Product subscription you would have to specify a new base URL, and it would have no projects or data in it. The original projects would still exist in the original Jira Product Subscription under the original base URL. Starting a new Jira Product Subscription would not give you any additional…

Hello @Patty Margerum Are you still experiencing this problem or did you find a resolution? If you found a resolution can you share what you learned?

Also the syntax of your property is incorrect as per https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/ The pattern is jira.permission.{permission name}.{user} i.e. jira.permission.move.group

Hello @Miriam Grühn What type of project are you using? Get that information by looking up your project on the View All Projects page under the Projects menu, and review what it says in the Type column. You seem to want to limit the ability to change the status of an issue. That is not the same thing as the Move Issue…

Hello @Ardalan Sepehri Team Managed projects currently support only one board that is locked to the project itself. If you want additional boards that will reference the project, then you have to create and save a filter that gets the issues from that project. Then you create the board from a saved filter rather than from…

I agree with @John Funk , though I would add switching to a CM project from a TM project has its own set of challenges if you want to move existing issues to the CM project. It is often better to start fresh, leaving already completed issues in the original project, and finishing any in-progress work in the original…

Can you provide a screen image of the Summary to which you are referring? Looking at a DC instance I see a Summary option in the navigation panel in Business projects. Is that it?

The Jira UI doesn't provide functionality to return a list of comments. The searching functionality is designed to retrieve a list of issues that match the search criteria. You could build a custom solution using the Jira REST API or you can look for a third party app in the Atlassian Marketplace.

No there is not. What you see is all that is available.

Hello @awebster Welcome to the Atlassian community. What type of project are you using? Get that information from the Type column of the View All Projects page under the Projects menu. I ask because you might be able to do both (set the date, clear the date) through workflow customization rather than Automation Rules.…

Hello @Rena Liu Welcome to the Atlassian community. Refer to this documentation: Keep track of maintenance windows Are you experiencing a problem that you think is due to your site undergoing maintenance?

Hello @steve_josue You should reach out to the support team specifically for that app. You can find their contact information on the Support tab of their app listing in the Atlassian Marketplace. If you are using the Tempo Timesheets app, that is found here:…

Hello @Steven Janvrin Are you referring to the Summary view that is available in Jira Cloud? If so, the answer is no, that feature is not available in Jira Data Center.

Hello @Chuck Kandzierski Jira does not have a native feature available in the UI to generate that type of report. You could build something custom using the Jira REST API, or you could look at a third party app.

Hello @Jason Hammond Are all the users defined in a user group or multiple user groups? statusCategory!=Done and Assignee in membersOf(GroupName) If you have multiple user groups then you would use ORs statusCategory!=Done and (Assignee in membersOf(GroupName) OR Assignee in membersOf(GroupName)) If you need to specify…

Hello @Roxsanne Do the tasks disappear immediately, or after a period of time? There is a setting in Business projects to hide from view done issues that are older than a specified period of time. Click on the View Settings button above the board on the right, next to the Group button, and select Hide done items after Then…

Hello @Johel Ascona Welcome to the Atlassian community. You can manually review the history of the issue. Or are you asking about generating some sort of list of issues updated by a specified person on a specified date?

Hello @Malin Gustafsson What type of subscription is the Jira instance currently using? Are you wanting to upgrade from Free to Standard, or downgrade from Premium to Standard? There are multiple types of administrators for Atlassian Cloud products. There are Organization Administrators who can see all the products (i.e.…

The "customer" Role will need the Browse Projects permissions in all projects that are referenced by the Dashboard either directly or indirectly. Which means that role will have to be used in all the relevant projects and the users added to that role in all relevant projects. As @Marc -Devoteam- mentioned, if any of the…

Hello @jeroen_wilmes What type of project is being referenced? Get that information from the Type column on the View All Projects page under the Projects menu. I ask because you said you gave the user the role of "customer". "Customers" is a term used with Jira Service Management projects, generally, and users that are…

Hello @Davide Cascapera I looked at a JSM instance that does not yet have the new navigation. There I don't see counts in the All Queues display, but rather only for the queues in a Priority Group. I see the same in a system with the new navigation. So, it doesn't seem like there was a change made in the new navigation in…

Hello @Omkar Rajale If the history in the issue does not record a change to the Story point field, that would suggest the field was set when the Epic was created. Fields populated during issue creation are not recorded in the issue history.

Hello @Robin Tenfelde With Regard to Public Forms the documentation says that the email of the form will have a required Email field for the submitter to enter their email, and the submitter's email will be added as a Comment in the related work items. Only licensed users can be added to the user-specification fields, like…

The filter/search functionality is designed to retrieve issues (work items) not comments. There is no native UI feature for retrieving a set of comments based on filter criteria. So the answer is still no.

Hello @Joe St_ Louis What type of project are you using? Get that information from the Type column on the View All Projects page under the Projects menu. You say when the user tries to add the subtask nothing happens. Can you provide a video or series of screen shots that illustrate the exact steps they are executing…