Trudy P Claspill Community Champion

I haven't had a chance to work on this, but my colleagues gave me the following tips also. it looks like you're trying to set the asset field using the ID of the object you looked up, so you'll want to make sure that the Asset custom field is configured to locate the object using the object key ID. A lot of times this…

Thank you for that additional information. If you expand the parameters information for the API call found here: https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-public-api/#api-public-teams-v1-org-orgid-teams-get ...you will see a size parameter. This specifies how many results will be returned. The…

Your "parent" filter shows that one issue was found (XR2J-6) that is a Parent of issues in the specified project. * What type of issue is XR2J-6? * Is that an accurate result, or do you think more issues should be returned? Your "grandparent" filter shows no results. * Does XR2J-6 have a value in its Parent field? The…

You're welcome!

Hello @Bharath Avula Thank you for that additional information. For each user that is not receiving notifications via email, do I understand that they are receiving the in-app notifications for the same activities (shown under the bell icon)? Can you have each affected user click on the gear icon near their avatar and…

Hello @Tammy Shellenberger Can you provide a screen image of the "feature panel" to which you are referring? I think you might mean the panel that appears in an agile board as shown below where in my system it is labeled Epic. By default the items shown in the panel will be ordered by Rank. If the Sort setting for your…

Hello @Edxavier Roberto Caez (Optum) Welcome to the Atlassian community. What are the results when you try to use the first API? https://developer.atlassian.com/platform/teams/rest/v1/api-group-teams-public-api/#api-public-teams-v1-org-orgid-teams-get Have you manually verified that more teams exist under the Organization…

Thank you for the suggestions @Bill Sheboy . The Site field is an Assets Object custom field. What I was hoping to get as an answer was an actual example of how somebody successfully set an Assets Object (single selection) field through Automation on Jira DC, with bonus points if they did it after getting the object from a…

Yes, it is possible. Without seeing the details of the workflow I am not able to tell you all the exact changes you need to make. In general terms: 1. If there are Global transitions to the destination statuses of concern, those will have to be eliminated and replaced with specific transitions from other statuses to the…

Hello @Vara Prasad The ability to change a status for an issue is impacted by a number of factors: * Does the workflow define a transition from the current status to the desired destination status? * Are there conditions on the transition that limit who can execute it? * Are there properties set in the workflow that limit…

@Michael Brändel Welcome to the Atlassian community. The answer on this post is almost 2 years old. There may be newer information available in newer posts. Today I examined the Jira REST API again. The Get Projects paginated endpoint will generate a full list of projects. Each project has a "style" attribute that says…

Hello @Chavali_ HemanthSubbarao Your post seems to be incomplete. Can you provide more information about your question?

Hello @Bharath Avula In your first sentence you said that Notifications are not getting triggered when issues are created or edited. But in the third sentence you said you are getting notifications when somebody makes a change to your ticket. What are the specific scenarios where Notifications are not received? * Who makes…

Hello @Alicia Hood Welcome to the Atlassian community. Are you working with a board for a Team Managed project or a Company Managed project? Is it for a Software project, Business project, or Service Management project? Get that information from the Type column on the View All Projects page under the Projects menu.…

Thank you for the additional information. First swap the positions of duedate and the smart value so that the comparison has duedate on the left of the = and the smart value on the right. Next, use a date/time format command to reduce the smart value to just a date: {{now.plusBusinrssDays(18).jiraDate}} Let us know if that…

Hello @Sachin Rohra What type of project does this concern? Get that information from the Type column on the View All Projects page under the Projects menu. You did post in the Jira Service Management forum, but I don't like to make assumptions based on the forum. And that does not tell me if the project is Team Managed or…

@dustin dragotto Welcome to the community. Please review the Community Guidelines; specifically the topic of necroposting. Also note that the Plan tag for the post indicates that the author is using a Free subscription. The Plans feature is not available at that subscription level.

Hello @aaron.bracken Welcome to the Atlassian community. If you were invited to use Jira, then the company that owns that Jira subscription will control what projects can be made within that subscription and who can access the projects in their subscription. As @Valerie Knapp you would need to get help from them to create…

Hello @Gaetano Antonio Turturro Regarding the second parameter of the ScriptRunner parentsOf() function, there are only two options: 1. get just the immediate parent issue of the issues described in the subquery. 2. get all the ancestors (parent, grandparent, great-grandparent, etc.) of the issues described in the subquery…

Then it is probably that another Jira Admin at some point added the Story point estimate field to the issues without fully understanding the ramifications. If our responses have helped answer your question and lead you to a solution for your problem, please consider clicking on the Accept Answer button to mark your…

Hello @Stark Jürgen That announcement applies only to the Cloud version of the Jira product. Unfortunately that doesn't appear to have been plainly stated at the beginning of the announcement. The content is not applicable to the Data Center version of the product.

Hello @Matthew Zappitello Were you able to resolve your issue with the information we provided? If so, please consider clicking the Accept Answer button to mark your Question as Solved. If you are still having this problem, let us know and we will provide more advice on how to resolve it.

Hello @Albrecht Kühn To be able to manage the Releases you must have the Administer Projects permission for the project. This is usually granted to the Administrator role for the project. However, since you have that role and still cannot see the Project Settings option, it appears that Role is not granted that permission.…

Hello @Ankur Welcome to the Atlassian community. Have you reviewed the information and free, on-demand training available at https://community.atlassian.com/learning ? Specifically: https://community.atlassian.com/learning/certifications/jira-administration-for-cloud The materials also include a PDF of "Detailed exam…

Jira does not prevent the field from being added to a Company Managed project. Any Jira Product Administrator could have done that. To confirm that you have correctly identified the project: 1. Look at an issue where you see the Story point estimate field displayed. Make note of the Issue Key; the AAA-123 identifier for…

For the ones that are not showing in the JSM swimlanes, do the still appear in the Everything Else swimlane? Or are you talking about the second part of your original post, where you said some "recently done" issues were not showing up and those are the ones that are missing still now? If you are working with a Kanban…

As I suspected, the three groupings you are referring to are swimlanes for which the selected issues are determined by queries. You did not say what you have tried to make the issues move from the Everything Else lane to the JSM lane. Be advised that you cannot drag an issue from one swimlanes to another. Instead you have…

Can you provide more information about what you mean by "fiddling"? If the rule is not doing what you want and you need more help then please: 1. Provide screen images showing your rule, and the details of any step that you think is not working correctly. 2. Provide screen images showing the output in the Audit Log for the…

Hello @Travis Hill Unfortunately there is not enough information here for us the provide meaningful debugging advice. Can you please provide screen images that show your entire rule? Also provide a screen image showing the details of the Create Variable action and any steps where you are then trying to use that variable.…

Hello @VVC Jira has to have some information in the subtask that is "finished" that can be used to identify the next subtask to be worked. Typically that would be done by creating a link between the predecessor/successor tasks. Are you linking each subtask to its successor subtask? Example subtask3 "depends on" subtask2…