Trudy P Claspill Community Champion

After a lengthy discussion with Google Chrome Gemini it ultimately reiterated what @Martin Runge said - that in Software projects forms are used for intake. The Add Forms option it typically available only as part of the Forms engine used for Service projects. That was formerly known as Proforma. Software and Business…

Unfortunately Atlassian Guard did not help. It did not identify the shadow apps that these two accounts are connected to. Woops, meant to post this as a reply, not an answer How is Atlassian Cloud authentication governed for those accounts? Can you login as those users? It won't work to use the Log In As User option. You…

Hello @Ben Spillane The Two Dimensional gadget is counting how many issues in the sprint are in the specified project. It doesn't provide any information about the board in which the sprint was created.

Hello @Mina Abdelmalek Can you please provide a screen image for evidence that a project with the key "SDA_Test_Space" exists in the consultsda site? How did you create your API token to use during this integration? Did you create your token with or without scopes?

Hello @Jeff Hoffer Welcome to the Atlassian community. Can you provide a screen image that shows the "Days in Done" column option on the Columns page of the Settings for your Kanban board, please? When I look at the Kanban Board settings for a Company Managed Software project in my Jira Free Cloud instance I am not finding…

What is the Space type of the space where you see the Add Form option?

With additional research, and access to my Jira instance again, I find that form-only fields are not supported in forms for Software projects. They are only supported in forms for Service projects. That leaves the only work-around being the creation of multiple custom Jira issue fields with the custom description that you…

Hello @Matthew Hodgson Welcome to the Atlassian community. There is no indication of an incident affecting Jira during that time. https://jira-software.status.atlassian.com/ Have you reported the problem to your Jira Admins so the can open a support ticket with Atlassian?

@vsanchez I concur with @Jason Krewson 's answer. At this time the Team field is a unique custom field type. It is not supported to create addition custom fields based on that type for either single or multiple selections. There is a change request for that to which you can add your vote.…

Hello @Scott McDonald What problem are you trying to solve by having a separate JSM instance? There may be a better way to solve the problem. You can link Jira issues in in Cloud instance to issues in another Cloud instance. You have to set up an Application Link between the instances. The users must use the same Atlassian…

Hello @Akzhan Tynymbay Welcome to the Atlassian community. What type of Space does this concern? Click the ellipsis button next to the Space name in the navigation panel on the left. What do the last two lines in the pop-up say? It will be something like: Software space Company-managed Forms functionality differs between…

I just found this document that indicates conditional logic is available in forms in Software projects. https://support.atlassian.com/jira-software-cloud/docs/conditionally-show-form-fields/ But only a few field types are supported as the basis for the condition. This page states that you can change the name and…

Hello @Sargun Thank you for the additional information. I believe that condition logic is available natively in forms only within Service projects? I don't have access to my Jira sites at the moment to double check. Have you already implemented conditional logic in your form in your software project? If not, then the…

Hello @sonali The Velocity Report will display sprints based on the board from which you access the report. The report is not customizable. How would you expect Jira to determine which sprints are relevant and which are not?

Hello @Negar Jalalian I am not able to offer real-time consultation. There is an article that explains the concept of clone Epics, their child issues, and the subtasks of the child issues using two rules. You should be able to use that, excluding the portions that concern cloning the Epic.…

Hello @marianne bosch Welcome to the Atlassian community. A free Confluence Cloud subscription that is left inactive will be deactivated after 40 days of inactivity. Two weeks and one week before that 49th day warning emails will be sent to the Organization Admin and the Billing Admins. If you fulfill those roles for the…

Hello @PV I may have been unclear. Do you have subscriptions for other Atlassian apps? For the other apps, not Guard, are the subscriptions Free subscriptions or trials of Standard or Premium subscriptions?

Hello @Noel Reynolds 1. For questions about billing you need to contact the Atlassian Billing Support team. You can do that through the following page: atlassian.com/company/contact/purchasing-licensing Here we are a user community and we don't have access to billing information for your account. 2. If you take no action…

Hello @Sargun What type of Space does this concern? Click the ellipsis button next to the Space name in the navigation panel on the left. What do the last two lines in the pop-up say? It will be something like: Software space Company-managed Do you already have placeholder text in the native Description field? If so, how…

Hello @Sargun What type of Space does this concern? Click the ellipsis button next to the Space name in the navigation panel on the left. What do the last two lines in the pop-up say? It will be something like: Software space Company-managed Forms functionality differs between Software and Service Spaces, so the type of…

Hello @Iulia Razumovskaia Welcome to the Atlassian community. Are these Atlassian accounts that you set up for yourself, that are not managed by the company specified in the domain of each email address? As a user community we don't have any access to make changes to your account. You would need to work directly with the…

Hello @PV Welcome to the Atlassian community. Do you currently have other Atlassian product subscriptions active? What type (free, standard, premium, enterprise) of subscriptions are those? Are you trying to add the app from within your Organization through https://admin.atlassian.com ? If not, from what page are you…

Hello @정경진 Welcome to the Atlassian community. Do you still see the sprints and now they appear to contain no issues? Or are the sprints also not displaying? Can you provide a screen image of your board showing enough detail that we can see the "top" sprint and the top of the "backlog" section? You can obscure the issue…

Hello @Negar Jalalian You wrote: after having a lot of discussion with Atlassian support , creating task was possible with automation of Jira . but about Subtask , cloning subtask was possible but it was created under original task not the cloned task and Atlassian support said this is not possible with Automation with…

Hello @AZAPI Welcome to the Atlassian community. Atlassian provides quite a bit of documentation about migration journey options through these links: https://www.atlassian.com/migration/plan/cloud-guide#introduction https://support.atlassian.com/migration/resources/ Down time can mean many things and can depend on multiple…

The setting would be available only to users that have Jira App Admin permission. If you are not such a user, you will need to consult with your Jira Administrators. The path is: * Click the Settings button (gear icon) next to your avatar. * Choose System. * Choose Look and Feel. * The date and time format settings are at…

Disclaimer: I haven't worked with Whiteboards. The information I'm providing is based on reviewing the documentation and community posts. Jira work items can be created from sticky notes and shapes in the whiteboard, but those are not the only things counted as "elements". Elements also include lines, connectors, text…

Hello @Duong Nguyen Hong Native JQL does not include support for filtering issues based on applying criteria to the issues linked to them. You would need a third party app for that, or to develop a custom solution using the REST API. Are you willing to consider a third party app?

Hello @Ansu Anna Alex Welcome to the Atlassian community. All the documentation I am finding from Atlassian indicates that the limit on the number of whiteboard elements is 10,000 not 1000. https://support.atlassian.com/confluence-cloud/docs/collaboration-limits-on-whiteboards/ Can you provide a screen image showing the…

What is the date/time formats for your instance? Find those at Settings> System > Look and Feel The display is 3:38. That could be 3:38 pm which would be the same as 15:38