Trudy P Claspill Community Champion

There were a couple of typos in my message that I have corrected. Where it said "24" it should've said "14".

Hello @caroparo Welcome to the Atlassian community. I have recently tested the timeline for deactivation of a free Confluence subscription due to inactivity. * The inactivity time period is 40 days. * Atlassian sends two warning messages before deactivation. Each includes the date they will actually deactivate the…

You're welcome Since your question was answered and you were able to solve your problem, please consider clicking the Accept Answer button to mark your Question as Solved.

@cvanduyn I must disagree with the folks suggesting that Automation is the solution, if your goal is to show the template text in the Create Item dialog before the item is actually saved and assigned an item key. Automation rules are triggered by events when the event completes, like when an item field is updated when a…

Hello @cvanduyn For a company managed project, without access to the ScriptRunner Behaviours or Appfire Live Fields apps, they only way to present prefilled text in the Description field when you open the Create dialog is (summarized): 1. Create a custom paragraph field and set its default value to your template text. 2.…

I concur with the statement. In my answer I selected Assignee for the grouping so the time is grouped based on the current Assignees in the collected issues, not by the person that actually logged the time. If the author wants total time per each user that logged the time, that will require a third party app from the…

Hello @Björn Lindström Welcome to the Atlassian community. In the backend database of Jira, timestamps are stored based on UTC. In the UI timestamps are automatically converted to display the time for the Time zone the user has specified in their account settings. However, when you hover over the timestamp, the hover…

Hello @tapan Welcome to the Atlassian community. Are the users using the native Log Work/Time Tracking feature to log their hours against work items? Create and save a filter with this JQL: timespent > 0 That will retrieve all items that have time logged against them. In a dashboard add the Workload Pie Chart gadget. This…

Hello @Odisea Nikolli Welcome to the Atlassian community. Since the subscription was on the standard plan when it was cancelled you will need to reactivate it on that plan and then downgrade the plan after reactivation is completed. Alternately contact the Billing Support team through the following page…

Hello @Dan Costello Welcome to the Atlassian community. That is a very good question. At this time there is not an option to create another custom field of type Team that will automatically provide a list of the Teams and allow you to select one. Wouldn't that be a lovely workaround? Some alternatives to consider: * Create…

Thank you for that additional information @Admin Omar Olmos Is "Page Include" the object type that is used for Policies? I am assuming that it is. Then the problem is that your Filter work item scope (AQL) setting is wrong. The Filter scope (AQL) setting tells the field the base list of items to show in the field.…

Hello @Admin Omar Olmos When you have a set of dependent Asset Object fields like this, each one generally is configured with an AQL that references the "parent" field to help filter what should be shown. To fix this you may need to address the configuration of each field. Looking at your screen images the second one…

I'm glad you found the solution! If my responses helped you, please consider clicking the Accept Answer button above my responses. If you found that the solution was not related to any of my suggestions, I encourage you to add your own Suggest an answer response with the actual solution and mark that one as Answer…

Hello @Vladimir Bondarev If your company has an Enterprise plan, another option available to you is to create another Site within your Organization. For the users and project that need to be isolated, grant those users access to only that second site. Don't grant any other users access to that second site. Users can access…

Hello @Annie Balachandran Welcome to the Atlassian community. The link you have provided is for Jira Service Management and for a Customer Portal, not for Confluence. Did you provide the link you are actually trying to use, or is that the wrong link? Is the site you are trying to access one you set up yourself or one that…

How do you know that the sub-tasks were not created? Please provide screen images that show: 1. The details of the step that creates subtasks. 2. The details from the Audit Log for an instance where this rule ran and the subtasks were not created. Click all the ">" characters to reveal all the details within the log entry.

Hello @Md_ Abrarul Huda There is not a native method to do this through the UI. It requires use of the APIs or third party apps. There is a suggestion to add this functionality. https://jira.atlassian.com/browse/JRACLOUD-2841 Two apps suggested by Google are…

Hello @yawar shawl Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.

@Negar Jalalian I saw your response to @Connor . Please provide a screen image showing the details from the rule Audit Log for the execution when you transitioned an Epic to/from statuses matching the rule trigger. Make sure to click all the ">" characters within the log entry to reveal all the details. Reasons your rule…

Hello @Negar Jalalian Welcome to the Atlassian community. If you are not getting the results you expect, what results are you actually getting? How do those results not match your expectations? Please provide a screen image showing the details of the For each step. Please provide screen images showing all the details in…

Additionally referring back to the Condition you have in your trigger if you want the additional issues created only when a "Health observance" type of issue is created then the condition you have in the trigger is wrong. If you want to check for the issue type use the Work Item Fields Condition rather than the {{smart…

Hello @Alisson Prates Peres Welcome to the Atlassian community. I recommend that you contact the licensing team through this website page for additional help cancelling and removing the remaining products. https://www.atlassian.com/company/contact/purchasing-licensing#/ As a user community we cannot directly help you…

Hello @Fidan Binnətova Welcome to the Atlassian. Have you tried these steps? https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ Here we are a user community. We don't have access to directly help you reactivate your subscription. You should've received an email when your subscription…

Hello @김은수 Welcome to the Atlassian community. Here we are a user community. We don't have access to your invoices. You will need to contact the Billing Support team through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Jewell Sutton Thank you for the additional information. Your first sentence is "...when a 'health observance' work item/epic is created..." Can you please provide a screen image of such an item and point out what it is about that item that tells you that it is a "health observance" item? Every work item has an issue…

Hello @Gratitude To Obidence Welcome to the Atlassian community. Per the following documentation use the Update Work Item Field function/action in the Jira Cloud environment. https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/

Hello @Clint Young The first link was a copy/paste error. My intention was to add what is the third link, and apparently I accidentally added it twice, including pretending it to the salutation. I've fixed that now. Thank you for alerting me to that problem.

Hello @Anri Jikia Welcome to the Atlassian community. How long ago was the last time any user accessed any content in that Confluence instance? Is it a free subscription? Atlassian has a policy of deactivating Free subscriptions that are inactive for an extended period of time. The send a warning email to the Organization…

Hello @jatin Mahajan Welcome to the Atlassian community Can you tell us about the problem you are trying to solve? If we have more information that will give us context that will help us give you better advice. Why do you need to know the execution status of the latest run of the specified rule? What are you going to do…

Hello @James George Lance_ Jr Can you show us all the details in the run log for a time when the rule ran and you expected it to work and it did not? Also, what are the project types for the projects in scope for the rule? Click the ellipsis button next to each project's name in the navigation panel on the left and tell us…