Trudy P Claspill Community Champion

Hello @Huy Nguyen Welcome to the Atlassian community. Atlassian has been cleaning up Organizations where there has been no activity for an extended period of time. However, if you had product subscriptions under that Organization and you were still actively using the products, those subscriptions would need to be…

What is the Project Scope specified in the Rule Details for this rule? What are the Types of the projects that are within the rule scope? Get the project Type information from the View All Projects page under the Projects menu. What is your level of access in this Jira instance? Are you a Project Admin? Are you a Jira…

@Eliana Rivadeiro Welcome to the Atlassian community. Did you review the responses I posted in @Cristian0791 's Answer thread on this post?

@Sara Chieco In April 2025 for Jira Enterprise subscriptions Atlassian releases a project templating feature. https://community.atlassian.com/forums/Jira-articles/Custom-templates-now-available-in-Jira-Enterprise/ba-p/2993547 Your post tags indicate you are on a Standard subscription, but in case you've considered…

Hello @Jagoda Podsobinska Welcome to the Atlassian community. To be able to set the Team field in Automation the field will need to be editable in the issues. Have you added the field to the issue layout for all the affected issue types and projects? If you have, then have you confirmed that the custom field ID you used…

Hello @Marty Palibroda Welcome to the Atlassian community. Have you tried changing the field name to "Sprint" in the JSON code? It is possible that a new custom field named "sprint" (with a lower case "s") has been added to the system, making it not possible for the automation to determine which sprint field you are…

Hello @Gokulapriya Subramani What problem are you trying to solve by keeping track of the number of linked Big type issues? Do you have any third party apps on your instance? Some apps add custom field types that could do that for you Are the linked issues going to be in the same project or different projects? If the link…

Hello @Claire Riquelme Welcome to the Atlassian community. Releases are project specific. If the Release is in Project A and you are creating the issue in Project B, then you will not be able to associate the issue created in Project B to a Release in Project A. Apart from that, the way to "link" an issue to a Release is…

Hello @Maik Wiege Welcome to the Atlassian community. When was the last time the you were able to see the issues on the board or retrieve them by a search? Can you provide screen images showing the entire screen for what you see in the list view, the board view and in the issue search? Please show at least the issue keys…

Developing an application including properly authenticating the user is outside my experience. In the Developers Community there are people experienced with that.

Hello @Chris Holmes Welcome to the Atlassian community. What we have done in those situations is instead change the email of the managed account in Atlassian Cloud. That frees up the original email allowing a new account to be provisioned with it. Then it doesn't matter that the original account has a 14 day grace period…

To add fields to "cards" displayed in a board for a Company Managed Software project refer to this documentation. https://support.atlassian.com/jira-software-cloud/docs/customize-cards/ RE: How do you want them ordered? Typically in an agile board (kanban or scrum) the issues are order by an internal field called Rank. The…

Your question about getting a token programmatically is not in line with what seemed to be your original topic - retrieving Jira Asset IDs. I think you may find that the Developer Community has more knowledge related to development of interfaces to the Atlassian Cloud system. You can find a link to the Developer Community…

I've done all that so far, and have been able to see the priorities in the sub-tasks. But I can't change the default. Any ideas? Can you provide more details on what you are trying to accomplish? The default priority value to be used is set within the Priority Scheme. That default value will apply to all issue types in the…

Hello @Anil Reddy Ailloni Welcome to the Atlassian community. You can use this endpoint to retrieve objects base on an AQL statement: https://developer.atlassian.com/cloud/assets/rest/api-group-object/#api-object-aql-post

Hello @sierra tiktas I have successfully used the JSON editing method to set the Team field. Can you provide a screen image that shows your entire rule? Sometimes problems are related to the context of the steps. We can't discern that without seeing your entire rule. What is the result of the rule execution? What…

Hello @Mitch Blobstein Welcome to the Atlassian Community. Priority Schemes are not associated to Screen Schemes. They are associated to Company Managed Projects. They are applied to all issue types in the Project. Go to the Priority Scheme and select Edit Click on the Projects tab in the pop-up. Select the project(s) in…

Hello @Mitch Blobstein To answer each of your questions we must first know what Type of project this concerns. Get that information from the View All Projects page under the Projects menu. Find the project in the list and tell us what it says in the Type column. Is there a way to add a view to to include three fields for…

Hello @sai rohit Google Search AI produced this response. In Jira Cloud, the status field is now displayed under the "Description" field, not within the "Context Fields" area, according to Atlassian. This change was part of an Atlassian experiment to prioritize key actions like adding content and progressing the status,…

Hello @Jon Parker Welcome to the Atlassian community. That secondary custom field will have to be a text field because it is not possible to specify different date formats for different fields. You can use the date/time format commands to get the date in the format you want and put that into the custom field.…

@Sebastien Brion I have no information on deprecation extensions. If you have a paid subscription, you or your admins could open a support case directly with Atlassian to ask. https://support.atlassian.com/contact/#/

The accessible-resources endpoint provides IDs for Site IDs, as per https://developer.atlassian.com/cloud/oauth/getting-started/making-calls-to-api/ You need an Asset Workspace ID. Use this API to get the workspace ID to use with Assets APIs…

@Annie Zhan I saw you posted an update: For tasks, the issue only seems to occur when the backlog feature is enabled. It goes away when I disable the backlog. It happens all the time when I create Epic though. Can you provide the requested screen images and answers to the questions asked?

Hello @Lavanya Elango-C You have to decide what transition paths you want to allow, and who should be allowed to execute them. If all users (who can transition issues in this project) need to be able to revert issues, what is the purpose of having a specific transition flow with individual transitions from one status to…

Thank you for that information. For what it is worth, Google Search AI produced this answer: Is this a Managed Account? Does your company own the email domain, and have you Verified the domain and Claimed the account? How was this account originally created? Was it created manually through Atlassian Cloud or was it set up…

Thank you for that image. That is helpful. As I suspected you have two transitions to the destination status. Wherever you see an arrow between two statuses, that is an explicit transition between those two statuses. That is #1. Where you see "ALL --->" pointing to a status is a Global Transition. That indicates you can…

To get an authoritative answer and details about the product subscription cancellation you can always reach out directly to Atlassian. They have a separate web page for submitting billing/purchasing/licensing questions specifically. https://www.atlassian.com/company/contact/purchasing-licensing#/

If you are only a Project Admin you would not have permissions to create a rule scoped to multiple projects. You would need to work with your Jira Product Admins to get such a rule created.

Hello @Antonia Disclaimer: I have no direct experience with the Stakeholders features in JSM. Reviewing the following document, it appears that users who are only Stakeholders for an incident do not receive automated notifications such as are sent to the Reporter, Request Participants, or Assignee. Send notifications to…

Hello @Patrick Till Do you knowingly have a Jira subscription? Is the URL specified (https://something.atlassian.net) familiar to you? If you are an Atlassian Cloud Organization Administrator or a Billing Administrator for a product subscription for the specified site, you should be able to verify your subscription status…