Trudy P Claspill Community Champion

Hello @DIANA AMIMA It is unclear to me if your problem has been solved. I see that your own answer was marked as Accepted but in it you say that they cannot see the dashboard. If you still need assistance please let us know.

Hello @Gonzalo Perez Alonso Are the issues in the "Deploy to Prod" status of an issue type other than Task and Test Case? Do the issues in the "Deploy to Prod" status have the specified label (CbFC_project_2025) assigned to them?

That's great! Can you share your resolution so that other community members can learn from your experience?

I apologize. I misread your question and missed the part where you said you wanted to get just the Story issues in the same order. With that in mind, do I understand correctly that you consider the Stories in Epic 1 to all be a higher priority than the Stories in Epic 2? If you moved Theme 2 above Theme 1 in your roadmap,…

Thank you for that screen image. That is the screen for adding an Epic to an Issue Type Scheme. Can you share an image of the screen where you expect to see the Epic Name field? Can you share an image of the screen you are in when you are trying to add the Epic Name field to a screen?

Based on the response you posted later it sounds like clicking on the Add button before the Save button solved your problem with sharing the filters. Is that correct? And you did the same when you Shared the Dashboard? When you are viewing the Dashboard you need to select the Share Dashboard option under the ... button.…

Hello @Edwin De Angel Welcome to the Atlassian community. It is not possible to customize the subject for an internal (non-Customer) email notification template in Jira Cloud with native functionality. There is a change request about that here: https://jira.atlassian.com/browse/JRACLOUD-3609 Your options are to use…

Hello @DIANA AMIMA Based on the screen image you have show the filter is not shared with anybody. You need to click on the Edit Permissions link in that dialog. After specifying who should be granted permissions make sure that you click the Add button (1) and then click the Save button (2). This screen is from Jira Cloud,…

Hello @Sam Gerzon Can you please provide screen images showing your complete automation rule? When the Task is created may it be linked to more than one Problem? And if so, do you want the new issue your create to also be linked to all the same Problems? I think you should be able to do something like this: WHEN: issue…

Hello @Sarah Wong Welcome to the Atlassian community. When you added Epic to the issue types, do you mean you created a new issue type and called it Epic? Or did you add the existing Epic issue type to an issue type scheme? Can you provide a screen image showing where you added Epic? Can you provide a screen image of the…

Hello @Gene Korinzer What do you mean by "super admin"? Do you mean your company had just one person with Atlassian Cloud Organization Admin permissions? Was that one person also the only Technical Contact and Billing Contact? Are you using a Free subscription or a paid subscription? Was that user accessing Atlassian Cloud…

@Cactuar I flagged your post here to raise it to the attention of Atlassian Team Members. They should respond within 2 business days.

Hello @Cash Coyne You are not doing anything wrong. Advanced Roadmaps is capable of displaying the hierarchy. Filter results are not capable of displaying the issues based on the hierarchy. You will not be able to get the filter results to show in the same hierarchical order that you see in Advanced Roadmaps. The order of…

Hello @Niño Geligan Welcome to the Atlassian community. Refer to the answer from Atlassian team member Andy Heinzer on this post: https://community.atlassian.com/forums/Confluence-questions/po-atlassian-net-legit-domain/qaq-p/2765836

Hello @asadiq Changes to the Description field are typically noted in the issue History. I'm not sure if it will display all the deleted text in the UI. If it does not you could try using the REST API to retrieve the information from the change log for the issue.

Hello @Mohammed Iwaili Welcome to the Atlassian community. The Epic Name field is being deprecated. It no longer shows in the screens and is no longer a required field for Epics. Refer to this article for information on this change, among other changes made related to Epics. August…

Hello @Bruce A Hoffman Welcome to the Atlassian community. In addition to what @Joseph Chung Yin said, the user must be granted the Administer Projects permission. If they do not have that permission also, they will not be able to edit the workflow, as per this documentation.…

Hello @Cactuar Welcome to the Atlassian community. What was the exact notification that you received? And when did you receive it? What message do you get when trying to access your Jira product? Atlassian will deactivate a Free subscription where there has been no activity for 120 days. They will send emails about this…

Hello @Carrie Curtner Welcome to the Atlassian community. Are the parent issues and their subtasks all assigned to Statuses that are mapped to the column farthest to the right on the scrum board? Regardless of the actual value of the Status or the Resolution field, only the issues assigned to Statuses that are mapped to…

Hello @Alex Meyers Welcome to the Atlassian community. What is the Request Body that you are sending with the API call? How are you indicating in that you want changelogs for Comments?

Hello @Sreenivasaraju P Can you explain in words what you expect the Behaviour to do, and what you are observing when you apply it to the transition screen?

Hello @Federico Lopez Welcome to the Atlassian community. Which sprint related report are you trying to view for more than 10 sprints at once?

Hello @Jerry Holland I am assuming you are talking about a Jira Service Management project. Those are still found under Project Settings > Notifications > Customer Notifications.

You won't be able to add the project leads to the ORDER BY clause of the filter. The ORDER BY clause can only use fields in the issues themselves. While Project is stored in the issue, Project Lead is not. To use the projectsLeadByUser() function to limit the results to issues in the projects lead by the specified user you…

Hello @Becky T Welcome to the Atlassian community. Google Search AI produced this response. In Jira Cloud, the status field is now displayed under the "Description" field, not within the "Context Fields" area, according to Atlassian. This change was part of an Atlassian experiment to prioritize key actions like adding…

Hello @Jill Moffitt Are you looking for the Automation option from Project Settings or from System Settings? What types of projects does this concern? Are there other users with Jira Administration access? Have you checked with them to find out if they changed any settings? Have there been any other changes in your Jira…

Ciao @Margareth Martino , Benvenuto nella community di Atlassian. L'ordine delle schede all'interno di una bacheca Kanban si basa sulla clausola ORDER BY del filtro utilizzato dalla bacheca. Tale clausola di solito utilizza il campo Rank per ordinare le schede. L'utilizzo di Rank consente di trascinare e rilasciare le…

Hello @Phil Filters are designed to retrieve issues, not Project information. You can use Project level information to help select the projects from which issues will be retrieved, but that Project level information is not issue level information. I don't believe you can sort the issues based on the project lead nor…

Hello @Phil Take a look at this JQL function: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#projectsLeadByUser--

Hello @Shivam Sharma - Optimizory To get help directly from Atlassian concerning billing and licensing, the best method to contact them is directly through their Billing support page at https://www.atlassian.com/company/contact/purchasing-licensing#/