Trudy P Claspill Community Champion

Olá @Processos Outlet de Livro , Bem-vindo à comunidade Atlassian. Esta é uma comunidade de usuários. Não temos acesso para gerenciar sua assinatura. Recomendo que você entre em contato com a equipe de suporte de licenciamento por meio desta página: https://www.atlassian.com/company/contact/purchasing-licensing#/ ---…

Hello @Varsha Joshi Are you converting the issue type for issues within a single project, or moving the issues to a different project as well as changing their issue type? What are the project types involved in this move? When you say the field is not present in BugV2, do you mean it is not visible on the screens, or has…

Hello @Alexis Baudin Welcome to the Atlassian community. What steps are you executing to try to add another user? What response are you getting when trying to execute those steps? Did you set up this product subscription? Are you the Organization Administrator for the product? Do you have access to the subscription…

Hello @WAJT30 Welcome to the Atlassian community. A very similar question was posted a few days ago by another community member. Did you happen to set up two user accounts for the Community? https://community.atlassian.com/forums/Jira-questions/Unable-to-Set-Up-Jira/qaq-p/3054044 Have you tried creating an organization and…

Hello @Jason E Krisch You have not missed anything. Besides the differences mentioned by @Walter Buggenhout ... In Company Managed JSM projects there are Work Item Types and Request Types. Request Types are what customers work with in the Portal. Each Request Type is associated to a Work Item Type. Work Items are what you…

Hello @maggie.pople You can accomplish that with an Automation Rule. Are you familiar with Automation Rules? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ You could set up a rule that uses a Scheduled trigger with a JQL statement to select the parent issues you want to review. Then use a Lookup…

Hello @Deborah Genevro Welcome to the Atlassian community. From the Filters > Search Work Items screen you may find the Import Work Items from CSV option, if you have permission to execute Bulk actions.

Under the Help button in Jira (the question mark near your avatar in the upper right corner) there is a Feedback option that you can use to provide feedback directly to Atlassian. You can also ask your Jira admins to submit a support case directly to Atlassian to ask about create a feature request. You may want to search…

Hello @Joshua Stokes What process/tools are you using to synch the Atlassian Cloud accounts with the external source? Have you updated the full name in the external source for the accounts, and re-run the synchronization?

Hello @Marie Chaine Welcome to the Atlassian community. There is no comparable functionality available in Jira for that type of notification icon on individual issues.

Hello @Lee Tappin If you are talking about the screen you get when you go to Filters > Search Work Items, the switch is under the ... button in the upper right corner. If that is not the screen about which you are asking, can you provide a screen image of the screen you are viewing?

Hello @HQRAZAHS Welcome to the Atlassian community. Be advised this is a user community, not the method to contact Atlassian Support directly. I had posted a reply to you yesterday, but I don't see it here today, so I will repeat it. Regarding #1 and #3, it is not possible to customize the Summary tab for a project. There…

Thank you for that additional information. I have recreated the scenario in my own environment and am seeing the same results that you see. I happen to be using a Free Jira Cloud subscription. What type of subscription are you using? I'm asking other community members to take a look at this.

Hello @Swapnil B_ Dhavate Welcome to the Atlassian community. At the top of the Community pages you should see a link for Learning. https://community.atlassian.com/learning That will take you to a center for free, on-demand training. You can find courses for various Atlassian products including Jira and Confluence. Click…

Thank you for that additional information. Would you consider doing another test removing the smart value compare to see what is reported? As it stands now the work Items Field condition and the Smart value condition are getting the same results. I would like to see if removing the smart value condition will result in the…

Hello @Jan Nolens Can you provide a screen image showing the details of the "Status does not equal" component? Can you add the Log actions that I recommended, placing them before the "Status does not equal" component, run the rule again, and share screen images showing all the details from the Audit Log for execution of…

Hello @Robbin Miculinich In order to post within the Atlassian Community Forums you must sign-up/set-up an Atlassian Cloud account, and be logged in to the Communities to add your post. You would then be notified via email of responses to your posts based on the email associated with the account that you set up. You can…

Hello @Howard Thompson Welcome to the Atlassian community. Are you anticipating finding multiple linked work items that meet your criteria or just one linked issue? If you anticipate finding only one, what would you want to happen if you found more than one? You could do something like this: When work item updated Lookup…

How do you know it is working if the email content doesn't include any identifying information about the pages? Can you explain the purpose of this rule? It appears that you are trying to look for pages that have not been updated for more than 2 days and then send an email with information identifying that page. If I have…

Hello @Nicoly Are you trying to delete you user account that you use to login and access Atlassian Cloud products? If so, refer to this documentation: https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/ Or are you trying to remove your cancel your Atlassian Cloud product (i.e. Confluence,…

Hello @Collista Lewingdon Can you please provide screen images showing the entire Automation Rule? Often the key to understanding why smart values are not generating the expected content requires seeing the entire automation rule so that the context of the smart value usage can be assessed.

Hello @Phil That is not supported if you are using just native Jira without any third party apps that extend JQL capabilities, like some of the ones found here: https://marketplace.atlassian.com/search?query=jira%20jql Do you have any apps that extend JQL capabilities?

Hello @Gil Levy My first question would have to be "why"? What problem are you trying to solve? It is great that you provided a screen image of the rule. That is helpful. However, you haven't told us anything about the problem you are encountering. What is the output in the rule execution Audit Log? What are the results…

So, you want to have multiple workflows available in a single project for your Level 1 work item(s)? Are you using Company Managed or Team Managed projects? To have multiple work item types at Level 1, you would need the Premium Jira subscription or a third party app that provides similar hierarchy-extending functionality.…

@Jacob Malony Why do you not want to change the workflow used by Epics? If the different projects/teams each need a different workflow for their Epics, that is supported in Jira Standard. Each project can have workflows that are different from the workflows used by other projects, though within a single project a work item…

@Kai Becker , thank you for that suggestion. I'll explore that option to see if it will work for the current use case. @Julia Watson-Clarke , thank you for that suggestion. Unfortunately that is not an adequate replacement for the current use case. I should've stated the use case up front, and I will edit my post…

Hello @Jacob Malony Welcome to the Atlassian community. Here is my theory. It is just a theory. The original product was built on a simple concept - one "thing" at the top of the hierarchy (an Epic) that can have a variety of child thing types (story, bug, task). The product was built around the concept. The Epics panel in…

Hello @Jan Nolens Welcome to the Atlassian community. Addressing your "first of all", if you check the box to allow a rule to be triggered by action taken by another rule, then it can be triggered by the actions of any rule. So the action of rule A can trigger rule A. This is an intentional feature to support recursive…

Hello @DHARMARAJAN JEYAKUMAR Welcome to the Atlassian community. Based on the images you provided, you are using Jira Server/Data Center, not Jira Cloud. The field you have highlighted appears to be a custom field created by your Jira Administrators The method for adding selectable values for that field depend on the field…

Hello @Andy Chatman Free sites that have no activity for 120 days are deactivated, and then after a specified time period the data is permanently deleted. Emails are sent to the Organization admins and Billing and Technical contacts before either of those actions are taken. That information is documented in a few places.…