Trudy P Claspill Community Champion

Hello @Lara Sousa If you don't want the rule to run at all on Saturday and Sunday you can change the Scheduled trigger Occurrence configuration to run "weekly" and pick every day of the week except Saturday and Sunday. Then you don't need the first Condition in your rule at all.

You said you want to demonstrate your idea. To whom do you want to provide that demo? Atlassian product managers? Other users of Jira? And what are you trying to accomplish with the demonstration you want to do? Are you wanting to suggest Atlassian make a product change? Are you trying to build your own app that you can…

Hello @DANIEL SUN Welcome to the Atlassian community. Can you tell us what you migrated from? Were you using another software product, and moved the data to the Atlassian Jira product? Are you the administrator of the Jira product, or an end user? Have your contacted the people within your company responsible for the Jira…

@Nikita-ArbinIndia Welcome to the Atlassian community. Adding to what @Thorsten Letschert _Decadis AG_ said, be advised that Team Managed projects don't support multiple types of Subtasks. Team Managed project can have one and only one Subtask type of issue. To find out why type of project you are using go to the Projects…

Hello @Shalini Voorai Welcome to the Atlassian community. The tags on this post from the original author indicate that the Jira Cloud product is being used. Automation in Jira Cloud has many features that are different than Automation in Jira Server/DC. If you have a question concerning Jira Server/DC Automation I…

No, there is only the one response from you appearing on your post.

Hello @Quinn Campbell Actually Epics can have customized statuses, just like tasks and subtasks. You customize the workflow for the Epic in the same way that you customized the workflow for the tasks and subtasks. Having said that, the exact steps depend on the project type you are using. What project type are you using?…

Hello @Mohammad Dawi Welcome to the Atlassian community. Is this related to the Jira product by Atlassian in some manner? If so, how? What do you hope to accomplish with that demonstration? Are you trying to sell a product? Are you trying to submit a change request for the Jira product itself?

I don't see anything in the Personal Notification Settings that would block the emails. I think your best bet now is to contact Atlassian Support about this. It would be great if you share here what you eventually learn from them.

There are more notifications settings farther down that page that should be checked to confirm they have not been disabled. And it is also possible (though it sounds unlikely) that email settings could've been customized per project by the individual. That would appear below the default settings.

Every one of my Project Types is Team-Managed Service Management. It does not appear this particular user is receiving any emails for activity in the project. However that is just me doing a message trace to see the past few days. The user is not here for me to ask directly. Also it would appear the user is not getting any…

Hello @Jackie hardy Can you provide a screen image of what you see? Are you using the old search experience or the new search experience? I ask because I see a Done button for Column selection only in the old search experience. And in that case the pop up for selecting columns is small on my system, which is why I asked…

What is the project type on that other project where the agent is getting the email? Get that information from the Type column on the View All Projects page under the Projects menu. Is it the same project type as the project where the problem occurs? Are the people specified in the Agent role in the problematic project…

Are you confirming that this is a Trello question? It seems like you already have a post about the topic that you made earlier today in the Trello forum here: https://community.atlassian.com/forums/Trello-questions/Why-did-my-trello-display-change/qaq-p/3054026 Is there a reason you posted the screen image in this new…

Hello @WAJT5 Welcome to the Atlassian community. I think we need some more information. You said Jira was previously set up but no longer seems to be enabled. * What type of plan was being used; Free, Standard, or Premium? * When was the last time anybody accessed that Jira environment? If a Free plan was being used and…

Hello @Kayla Cazales That looks like a Trello board to me rather than Jira. Am I correct? If so, I will move your question to the Trello forum.

Hello @Simon Teppett Where exactly in the new navigation are you trying to establish that order? Can you provide a screen image? If you are talking about the menus/headings in the left side panel for Projects, Filters, and Dashboards, I don't think you can control the order in which items are listed under those headings.…

Hello @[IBM]-Hayata-Kobayashi What is your level of access in this environment? Are you an Organization Admin? Are you a Jira Product Admin? Are you a user that has no administrative access? With a Premium subscription a Sandbox Jira instance can be created. For information on Sandbox instances refer to…

Hm, this is a puzzler. Are the individuals still receiving other emails from the Jira instance? If they still receive other emails, then their emails have not been blacklisted. If they are not receiving any emails from Jira, then their emails may have been blacklisted due to bounced emails or some other issue. Are other…

The UI you see is the UI provided by Atlassian for the Jira app. As stated in the document all instances and users will be migrated to it, in phases, and the option to revert to the previous UI will be disabled. You can provide feedback about the UI to Atlassian through Support Cases and through the Feedback option under…

Hello @jmswartz Welcome to the Atlassian community. No, on the Standard plan you cannot revert to the old UI. For more information about the rollout of the new UI, refer to this document: https://support.atlassian.com/navigation/docs/manage-the-navigation-rollout/

Thank you for that additional information. So, to be clear, the affected users are assigned to the Service Desk Team role and to the Agent role in this project, correct? Are they directly assigned to both roles as individuals, or are they members of a User Group that has been assigned to both roles?

Hello Viviane, When you have the workflow diagram open in Edit mode and click on a transition arrow you will get a pop-up showing the name of the transition. Which of the transitions in the diagram is the one named "Change" that supports the transition correctly? What is the name of the transition pointed to be the red…

Is "Agent" a custom field, a custom project role, or a custom user group? "Agent" is not the name of a built-in field or project role, so the data associated with that is the next thing I would recommend investigating to get evidence that the affected people are associated with that entity. And, just to make sure we have…

Hello @Varsha Joshi Did the suggestion you got from AI work? Can you share it with us?

Hello @Juliana Barboza de Azevedo Welcome to the Atlassian community. You said: I've already asked to remove it, but it won't be removed and I can't change it. What exactly do you mean by "it won't be removed"? Are you getting some error message when you try to remove it? Do you get an error if you try to change the email…

Hello @Joshua Stokes Tell us about the outcome you want to achieve. You have Assets. They have a Due Date. You want to create an issue for scheduled maintenance for the Asset. How far in advance of that date do you want the issue created? You are currently checking for any Asset that has a Due Date within the next thirty…

Hello @Alberto Brioschi What is the Type of the project this concerns? The first step is to add an Initiative issue type to the Jira instance. That can be done only by a Jira Administrator. https://support.atlassian.com/jira-cloud-administration/docs/add-edit-and-delete-an-issue-type/ The next step is to move the…

Hello @Gabriella Howard Welcome to the Atlassian community. I'm not sure I understand your question: how to have the task as well as the subtasks go into the to do , doing , done etc. columns separately the the parent and ALL subtasks to that column? Are you saying that you want the status of the tasks and their child…

Hello @Varsha Joshi Do you see this in all projects or just this one project? Do other users have the same experience? Are you able to add attachments directly to the issue, separately from adding them within a Comment? Have you checked the Permission Scheme and reviewed the allocation of the Add Attachments permission?…