Trudy P Claspill Community Champion

Hello @Affan Welcome to the Atlassian community. On a side note, this is another good example of why it is a good idea to always have at least two accounts with Organization Admin access for your Atlassian Cloud Organization.

Let me see if I can sum up this scenario. 1. There is an Automation rule that executes issues transitions. 2. There is a second Automation rule that reacts to issue transitions - This rule needs to react to both manual transitions and transitions executed by other automation rules. - This rule needs to react to all…

I don't mind pineapple on the pizza but I would want it to be cold pineapple added after the pizza has been cooked.

Hello @Marco Di Croce Welcome to the Atlassian community. That does not appear to be an available feature, and I'm not finding a change request about it in Atlassian's public backlog. I recommend that you either open a support case to get a change request filed for this, or provide feedback directly to Atlassian through…

Hello julia.kulkova@traceray.com Welcome to the Atlassian community. This is a user community and not the best way to contact Atlassian support. The best method to contact Atlassian Support is through their customer portal at https://support.atlassian.com/contact/#/ Organization Admins, Product Admins, Technical Contacts,…

Hello @Joseph Bly Can you confirm this is for a Team Managed Software project (versus a Business or Service Management project)? Get the project Type information from the Type column on the View All Projects page under the Projects menu. Can you provide a screen image of your board (obscuring confidential data)? Are you…

@Evgenii 's answer is better than mine because of their correct assessment of the impact of the first condition looking at the Reporter of the issue. My answer did not consider that.

Hello @Luka Hummel - codefortynine Thank you for that suggestion. I have reviewed the documentation. Can you confirm that I have understood it correctly? Deep Clone offers a workflow post function that will create the new issue with support for specifying a different project and issue type. * This includes options to clone…

Hello @Vrijesh Jeswant Welcome to the Atlassian community. I don't believe that Jira Cloud automation conditional logic supports "#elseif" based on the documentation below and the post response from the community member @Bill Sheboy (who is VERY knowledgeable about Automation).…

Hello @Joseph Bly Welcome to the Atlassian community. This post is over a year old. A lot can change in Jira in a year. Also the original post concerns a Company Managed Business project, not a Team Managed Software project which is your situation. To get help with your situation please start a new Question by clicking…

Hello @Quinn Campbell To get help diagnosing why a rule is not doing what it should, the following information will be helpful: 1. Screen images that show the components for your entire automation rule. 2. Screen images showing the details from the Audit Log for the execution of the rule, where the results did not match…

Hello @sergey_mikhlyuk Welcome to the Atlassian community. That is a question that you should submit directly to Atlassian Support at https://support.atlassian.com/contact/#/ This is a community primarily for users of the Atlassian products, and we don't have visibility into why such changes occur.

Hello @Mauricio Velasquez Refer to this article for information about changing the default setting for Comments in Transition Screens for Jira Service Management projects. https://community.atlassian.com/forums/Jira-Service-Management-articles/New-Jira-Service-Management-settings-toggle-Set-default/ba-p/3056534

Hello @Olivia Nedved Welcome to the Atlassian community. After updating a item in a rule, use the Re-fetch issue data action to get a new copy of the updated item. Otherwise the rule may be working of the information in its cache for the item.…

Hello @CodingCam Unfortunately there is not an option to disable threaded commenting at this time. There is a change request to add that option. I encourage you to add your vote to it and get your colleagues to vote on it also. https://jira.atlassian.com/browse/JRACLOUD-93678 

Hello @Marcel Hager "Solved" is perhaps a misnomer. What the authors are doing is accepting the answers provided. In some cases accepting an answer is an acknowledgement that there is no "solution" available from either native or vendor functionality. In other cases it is accepting that the only solution available is to…

Hello @SianS Adding to what the others have said, there is a System level setting that causes "CLONE - " to be automatically prepended to the Summary when an issue is cloned. Your Jira Product Administrators could change that setting so that the text is not prepended, but it will affect the entire system, and would take…

@Joe Pitt This response regarding the perils of deleting issues is not relevant to the original question which was asking for tips on where to start in learning about Jira as a new user. Perhaps you meant to add this response to a different question.

Hello @brian.kurzius Welcome to the Atlassian community. I think instead of that Advanced Compare condition that you have highlighted you need to use this instead. If any of the issues in the released version are also in a version that is not released, then this condition will fail and the rest of the steps will not be…

the way I know its working even without the information in the email is that I get the email, its just blank. Unfortunately that only proves that the rule is running and sending an email, not that the rule is working correctly to select pages. With your condition: {{page.lastUpdatedDate}} < now() ...if no page is actually…

If the goal is to - find issues that are in the specified statuses - that were set to those statuses 7 or more days ago - that have not had a status change within the past 7 days then I believe the statement you need is: and NOT status CHANGED AFTER "-1w" That will look at the Transition history of the issues and exclude…

Thank you for that clarification. What are the Post Functions that are being run? I am going to install JMWE on my instance to see if I can replicate the problem.

Hello @shanyan Welcome to the Atlassian community. I see that you have both "jira-cloud" and "trello" in the tags for this post. Does this question concern Jira, or does it concern Trello? The question is currently posted in the Jira Questions forum. If it actually concerns Trello then I'll move it to the Trello Questions…

If permissions were customized while you were on the trial then those customizations would've been kept when the trial was ended, and that could limit access to projects. If your projects are using the original permission schemes, where all Team Managed projects are Open Access and in Company Managed projects the…

Did you not already have the Description field in the red section of the layout? If it is in the red section then it should be visible when your agents view the issue in Jira. In my test environment I find that the system lets me add the System "Description" field only to the red section. I can't pull it out of that…

Your Automation interface looks very different from what I see in the Jira Cloud instances available to me. Can you tell me for what type of project you are trying to create this automation? Get the project Type information from the Type column on the View All Projects page under the Projects menu. And can you tell me the…

Your post tags indicate you are using a Free subscription. Is that accurate? Have you always been using a Free subscription, or have you ever used a trial of a Standard (or Premium) subscription or paid for such a subscription for this Jira site? In a Free subscription users are not added to projects. In a Free…

Also, when using the statement status changed before "-1w" ...can you provide an example of an issue that was operated against that should not have been included? Specifically I would like to see the Transition history for the issue.

Hello @Elsie Carroll Welcome to the Atlassian community. You are made two different statements of problems in your post: "it's applying to everything instead of just cases that have been in that status for more than a week." "but it either triggers daily on everything or it isn't working at all." The triggering of a…

I did a test - with a Company Managed Software project, - using a multiple-user-select field that is on the screens of one issue type but not on the screens for another issue type in the same project, - the issue types use a shared Field Configuration, so the field is in the Field Configuration for both issue types, -…