Trudy P Claspill Community Champion

Hello @Eli Devlin You would need to use the Send Web Request action to call the REST API endpoint to retrieve the group members. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-groups/#api-rest-api-3-group-member-get The output includes the account id, display name, and email address of each group…

Hello @Gor Greyan The Notification Scheme is used for internal notifications to licensed Jira users. The Notifications that go to the customers/Request Participants are the ones defined in the Customer Notifications area of the Project Settings. The issue must also have a Request Type value set that would make it visible…

Both lower case id and upper case ID work for me. In the past I have seen rules exhibit strange behavior if they are edited too many times. Can you try creating the rule from scratch?

Hello @Glenn A I believe you need a rule like the one that follows. First you need to change the first branch used to select pages. It needs to be a Page branch so you can use the Last Updated option. Then in your next branch you need a different smart value. I also changed the Variable Name, so the next two components…

Hello @Alejandra Martin Yes, that would be possible. You could create a rule that uses the Scheduled trigger with a schedule to run weekly and specify the days of the week on which it should run. If you don't want to log work on certain days of the week, make sure those days are not selected. In that trigger you could…

Can you provide a new screen image of the updated rule and the output in the Audit Log?

Also, can you confirm for us the project Type information by telling us what it says in the Type column on the View All Projects page under the Projects menu for this project? You've posted your question in the Jira Service Management forum, but typically the Board selection is available only for Company Managed Software…

Hello @Hector Sibisi Are you still able to get to the Project Settings for the project? If you re-associate the project to the original permission scheme are you able to access the data again? If so can you provide screen images of the original and new permissions schemes for us to review?

Hello @Siya Welcome to the Atlassian community. In a Scrum board Jira considers the issues "complete" when the issues are in the column farthest to the right. Issues in all other columns are considered "incomplete" and will be moved to the backlog or the next sprint. From the image you shared with @Yogesh Mude your column…

Hello @Enrique Sánchez Welcome to the Atlassian community. Names used in smart values can be case sensitive. For me, this works for getting the object ID following the Object trigger: {{object.ID}}

Hello @jriccardo Can you provide a screen image showing the "issueChangelogs" view that you are trying to change? Are you saying you have already successfully connected to the Jira database? Your post tags indicate you are using Jira Cloud. That is the software-as-a-service product. Atlassian does not allow connections…

Hello @Isabel Fonseca What app are you using to create that automation? It doesn't appear to be the native Automation for Jira app. What version of Jira Data Center and what version of that third party app are you using? Have you first confirmed that the JQL selects the correct issues? If so, then I think the problem may…

Hello @igregg Welcome to the Atlassian community. Can you provide links to the documentation you have found? One way to clone multiple issues on a schedule is to use an Automation Rule with a Scheduled trigger and include in the trigger a JQL statement that selects the issues to be cloned Then you add a Clone Work Item…

Hello @Jo-Lee Bertrand The simple rule structure you have can work. Can you provide answers to the other questions I asked, so that we can explore why it might not be working? What are the details of your Edit Work Item action? Is any change being made to the Start date field in the issue you want to update? Does the field…

What are you referring to when you say "this"?

Hello @Neha Welcome to the Atlassian community. How was your Atlassian Cloud account created? Are you using an email address provided by your company? If so and your company uses Atlassian Cloud products then they may manage your account. In that case they decide the security policies that apply to your account.

I don't think you have misunderstood the functionality. I would expect it to be able to tell that the values were the same, in this scenario. There could be some weird timing issue with the rule calling itself for the same pair of issue it was just operating on. One other thing I can think of to try is to add a Re-fetch…

If you can share an image showing all the components of one of the rules that would be helpful to us to understand the flow and advise you if it is possible to reduce the number of rules that you have. If you can't paste an image of the rule, describing it in text would be helpful. What actions/conditions/branches are you…

Hello @Jo-Lee Bertrand What are the details of your Edit Work Item action? What are you trying to accomplish with the rule? Is any change being made to the Start date field in the issue you want to update? Does the field already have a value before this rule runs?

Hello @GERALD_P_KUNTZE Are you working with Jira Cloud or Jira Data Center? One way to find out is to click on the Help button (the question mark near your avatar in the upper right corner) and select the About option. That will show you information about the Jira application. If it is Jira Data Center you will see a…

Hello @Christian Gonzalez Welcome to the Atlassian community. Can you provide more information about these rules? You said they are "global" because they come up in Global Automations. Global Automations simply gives you access to all automation rules regardless of their project scope. That page will show you rules that…

I'm glad I was able to help!

Was your company provisioning the users in Atlassian Cloud based on an integration with Microsoft system? If so, have you reactivated the account in Microsoft? Be advised that I am not an Atlassian team member, so I have no access to your company's account information or any sort of administrative/support access to the…

Hello @Christopher Yen When you say you are doing it manually, do you mean one page at a time? Or are you using the Content Manager option available in Premium and Enterprise plans? https://community.atlassian.com/forums/Confluence-Cloud-Admins-articles/New-bulk-action-Change-your-page-owners-in-bulk/ba-p/2657959

Hello @Henry Zheng Welcome to the Atlassian community. This is a good example of why there should always be more than one person with Organization Admin access for a company's Atlassian Cloud Organization. Is your company using a Free subscription or a paid subscription? Was that person also the only Technical Contact,…

Hello @James Gaiser I am not finding a way to do that in Cloud. There is a change request for that feature to which you can add your vote: https://jira.atlassian.com/browse/JSDCLOUD-10829 There is the Assets Reports feature, but that is available only with Premium and Enterprise subscriptions. Your post tags indicate you…

Hello @Anss Abrar Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members. You should hear back from them within 2 business days.

Hello @Howard Thompson The problem is when you use a branch then the actions taken within that branch will be taken against the issues identified in the Branch component. The example I provided does not use a branch. If you want to accommodate finding multiple linked issues, and overwrite the trigger issue summary with the…

Hello @Fabiola Dominguez Welcome to the Atlassian community. How long ago did the free trial expire? Were you running a trial of the Free plan, or a trial of the Standard or Premium plan?

Hello @Jerry Rodriguez JSM is not include when you have a Premium subscription for Jira. While the two products can co-exist on the same site, JSM (Jira Service Management) is a separate product from Jira and must be purchased/licensed separately.