Trudy P Claspill Community Champion

@John Funk Do you have a screen image of that group? I don't see it in my Free subscription. Maybe that is an option available only in paid subscriptions (like the post author indicates they have).

Hello @Oleksii Kvasnikov Welcome to the Atlassian community. Regarding the error you are encountering, I have not been able to recreate that. Nor am I able to recreate the second issue that you mentioned with a project that was initially set up as Scrum, where you can only create one sprint at a time. What happens when you…

Hello @umashri As per this documentation: https://support.atlassian.com/migration/docs/what-migrates-with-the-confluence-cloud-migration-assistant/ ...under the heading "What isn't migrated": * Macros: * User-created macros: Need to be recreated as Forge or Connect apps * Legacy editor macros: Some macros only work in…

Hello @M_ Hartleb Welcome to the Atlassian community. You said "A few years ago an old member created a test site" Was this site set up for a company's use? Was the company being billed for the site? Or was it being used for Free (i.e. a Free subscription vs. a Standard or Premium subscription)? Is the company still being…

That is unfortunate. Only the current owners/administrators of the site can remove your access to it or provide you with contact information. As I said, Atlassian does not provide that information to end users. The only case I have heard of where Atlassian might intervene is if the site is being used to generate "bad…

Hello @Lex Baldridge You can find information about smart values for Automation here: https://support.atlassian.com/cloud-automation/docs/smart-values-in-jira-automation/ For native Jira work items fields you can start by checking this child page:…

I'm glad you were able to get that resolved!

Hello @Rene Antonio Montecinos Sanchez What would you expect the final case look like if you merged two cases? What data within the cases should be retained in the final case? If they have different Summaries or different Descriptions, would you expect the values of both to somehow exist in the final case? There is no…

Hello @Mohammed_Zeyad When you use a simple IF condition the rule will stop running with the first IF condition that does not pass. If the issue key matches Condition 1 then the Create components immediately following 1 will be executed. When the IF condition at Condition 2 is evaluated, it will fail because the issue key…

Hello @krzysztof.franczak Welcome to the Atlassian community. * Time is logged under the technician's name, which distorts reports about their actual daily activity and time usage. * Is there a better way to handle this time logging, ideally without impacting individual users’ worklogs? For the rule that logs time, what…

Hola @Rene Antonio Montecinos Sanchez , Bienvenido a la comunidad de Atlassian. ¿Te refieres a que hay dos cuentas con diferentes credenciales de inicio de sesión para una misma persona y deseas fusionarlas? ¿O a que un usuario abrió dos solicitudes idénticas y deseas fusionarlas? --- Hello, Welcome to the Atlassian…

Hello @Robert Ng Welcome to the Atlassian community. Unfortunately as a user community we don't have access to information about ownership or administration of Atlassian products other than our own products. And Atlassian doesn't give out that information, likely do to contractual issues concerning customer privacy.…

Hello @Бексултан Кубанычбек уулу Welcome to the Atlassian community. Is the user able to successfully login and access the Jira functionality? There can be a delay in the Administration screens updating to reflect the last activity date of a user.

Hello @Ramesh Krishnan Can you tell us more about the problem you are trying to solve by getting that information? That may help us understand your scenario better and provide better advice to you.

Hello @Manu V Nair Have you reviewed the documentation for how the auto scheduler works? How does the auto-scheduler in my plan work? What did the scheduler do that you think is contradictory to the documentation? 

Hello @Digvijay Singh Gehlot Automation Rules cannot prevent an action from happening. Automation Rules are triggered by the completion of an action. The Rule would not be triggered until the issue was already deleted. When issues are deleted they are permanently removed from Jira Cloud. They can't be recovered unless you…

Hello @Emilia KASPRZYK Yes, that is possible. You can do that by creating an Automation Rule. Are you familiar with that functionality? https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ You would have to create two Multiple Project Scope rules, adding both projects to the Scope of each rule. Rule…

Hello @Gor Greyan Thank you for that additional piece of information. I don't fully understand your situation, what you want to accomplish, or what problem you have encountered. To send notifications to individual Customers they would need to be the reporter of the issue or added to the Request Participants. The…

Hello @Pedro Webster There is not an option available in native Jira JQL to get what you want. You might be able to develop a custom solution using the Jira REST API to examine the history records for work items. You could use a custom field to record the date and issue was flagged, using Automation to set the field. That…

Hello @kidhir.m.ihub Welcome to the Atlassian community. What type of project does this concern? Get that information from the View All Projects page under the Projects menu. Is the user blocked from creating all types of work items in the project? What steps is the user executing to try to create the item? What happens…

For this specific endpoint a request body is not required. You put the parameters into the URL itself; i.e. https://<domain>.atlassian.net/rest/api/3/group/member?groupId=<groupId> This is shown in the API documentation link I provided. For endpoints where you use the GET method and no request body is needed, you can test…

Can you provide more details about what you are trying to accomplish? Customer Notifications notify all people involved (i.e. Reporter, Request Participants) when the specified actions occur. Who are you trying to exclude from the notifications? What event/action do you want to trigger the notification?

Hello @Diane Welcome to the Atlassian Community. It will enable us to help you more effectively if you provide us with screen images showing your entire Automation Rule, and all the details in the rule execution Audit Log for a time when the rule ran and you did not get the results you expected. We can't explain why your…

Hello @Sebastian Santoyo Why do you want to add the Reporter field to the Request Form that will be presented in the Customer Portal? When a request is opened through the Customer Portal the Reporter is set to the person filling out the form. It is not possible for a Customer to fill out the request on behalf of another…

Hello julia.kulkova@traceray.com I have flagged your post to raise it to the attention of Atlassian Team members. They should respond within 2 business days. You also can open a case through their Billing, Licensing, and Purchasing Support page here https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Camila Rosa Welcome to the Atlassian community. Workflow Schemes are used only by Company Managed projects. For information on managing workflows in Team Managed projects refer to https://support.atlassian.com/jira-software-cloud/docs/manage-how-work-flows-in-your-team-managed-project/

Hello @David Quiram I don't have an answer about why the manual trigger is only available within work items. I'm writing to point out that even with the trigger being accessed within an issue, the rule does not have to act on that issue. The three items in your original post can be set up as manual trigger rules that can…

Please provide links to the videos you are referencing so that we can compare them to your scenario. If the Permission schemes in the videos don't have the permissions allocated to "any logged in user" or Public, there might be no need to touch other permissions in those videos. Or the videos may be wrong.

Well that explains the problem. In the new permission scheme the only people you are allowing to view the project are the members of the Read-Only User project role. Any user not in that group, even if they have other permission in the project, will not be able to see the project content. What are you trying to accomplish…

Hello @LynnG To be clear, adding a Context to a custom field does not create a second custom field. Did you sure you created a custom field context or a new custom field? Can you share a screen image showing what you created? I don't believe there is any CSV import function for loading values into a field…