Trudy P Claspill Community Champion

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  • Hello @Emma Wormleighton Welcome to the Atlassian community. You said you have 2 boards. Do these two boards reference issues in the same project or different projects? You said that you have a Story issue where you can't create a subtask. To create a subtask in an issue you need to look for this option while viewing the…
    in How do you enable the ability to create a sub task on a story Comment by Trudy P Claspill July 2025
  • Hello @dominiclau.intern Welcome to the Atlassian community. An alternative to @Stephen_Lugton 's suggestion is to simply set up a separate rule for each check that you want to do. As the number of items you want to check increases, your combinations for if-else-if statements will grow exponentially.
    in How do I run a series of IF conditions in parallel? Comment by Trudy P Claspill July 2025
  • Hello @Abhisek Have you already contacted the Organization Administrators for your Atlassian Cloud products? They would be able to review your set up. Those should be individuals within your company. This is a community of (mostly) users or our own Atlassian products, not the best method for contacting Atlassian Support.…
    in Assistance Needed with Display Name Updates for Team Members Comment by Trudy P Claspill July 2025
  • Do you have this experience with all projects in your Jira? Do other people have the same experience? Have you tried a different browser app, a private browser window, or clearing your browser cache?
    in Can we move the invite teammates item Comment by Trudy P Claspill July 2025
  • No. We are a community of user of our own copies of the Atlassian products. We have no access to the one you use. You can click the Help button (the question mark) in the upper right corner of the Jira UI and check if the administrators had added a Contact Administrators link there. You can try contacting the following…
    in Create a new team-managed project Comment by Trudy P Claspill July 2025
  • Hello @Simon Fox Welcome to the Atlassian community. There is not a native feature for that in the Jira Standard plan. With the Premium plan you would have access to the Advanced Roadmaps Plans feature. This includes the ability to have "cross-project" releases. Here are some reference materials for the Advanced Roadmaps…
    in Link releases Comment by Trudy P Claspill July 2025
  • 您好！ 欢迎加入 Atlassian 社区。 您正在参与团队管理的业务、软件或服务管理项目吗？ 根据文档，项目管理员可以在团队管理的项目中创建表单。 您的项目管理员在尝试创建表单时遇到了什么问题？ 该项目是否启用了表单功能？ --- Hello, Welcome to the Atlassian community. Are you working with a Team Managed Business, Software, or Service Management project? According to the documentation a Project Administrator can create Forms in a…
    in 表单 Comment by Trudy P Claspill July 2025
  • https://support.atlassian.com/jira-software-cloud/docs/manage-inherited-advanced-roadmaps-permissions/ https://support.atlassian.com/jira-software-cloud/docs/set-permissions-in-advanced-roadmaps/
    in How does access to the Jira Plans feature work? Comment by Trudy P Claspill July 2025
  • Hello @Casey Gould There are separate permissions for access to Plans. You get to them through the Plans > Settings > Permissions option, or you can navigate there directly with this URL (and your own Jira instance base URL) https://yourJiraBaseUrl/jira/plans/settings/permissions That will take you to a page where you will…
    in How does access to the Jira Plans feature work? Comment by Trudy P Claspill July 2025
  • Hello @Mireya Cintora In your above reply you said: "I just created a global cascading field to replace the Facility field" A cascading field means you have have multiple levels: 1 |-- 1.1 |-- 1.2 2 |-- 2.1 |-- 2.2 What will those levels represent? Is the top level a Client, and the child level the Facilities for a Client?…
    in Setup an automation to auto assign Jira work items depending on a custom field Comment by Trudy P Claspill July 2025
  • A person filling out a request through the Customer Portal is not going to be shown the Assignee field. That field is visible only in the Work Item View. A person filling out a request through the Customer Portal is not going to be able to set any User Picker/People field that is part of the Work Item View, even if you put…
    in Reporter and assignee fields in request form Comment by Trudy P Claspill July 2025
  • Hello @krzysztof.franczak Let us walk through a specific example. ABC-1 has a Time Logged value of 3 hours. Technician 1 logs 15 minutes for the time spent starting an automated task to handle this issue. The automated task completes, and Technician 2 logs 15 minutes of time when they review the logs to confirm the task…
    in How to Automate Time Logging Without Affecting Technician Reporting Integrity Comment by Trudy P Claspill July 2025
  • Hello @David Brenner I don't think there is any option that you can use to change that. You could open a support case with Atlassian to ask about that and provide your feedback. https://support.atlassian.com/contact/#/ Interestingly, in my own system as long as what I type is matching one or more users then I don't even…
    in Can we move the invite teammates item Comment by Trudy P Claspill July 2025
  • Hello @Jorge.Luna-Rivera Welcome to the Atlassian community. Do other people have the same experience trying to view the same reports? Do you have the same experience looking at past sprint reports for a different Scrum board? Have you tried view the same pages in any of the following ways? 1. Use a different browser app…
    in Sprint Report Not Showing Status Report for Previous Sprints Comment by Trudy P Claspill July 2025
  • Oh and the difference between an API Token and a Personal Access Token is just a terminology difference between Atlassian Cloud and Data Center.
    in I can't find the menu item "Personal access tokens" in the left-hand menu in Profile Comment by Trudy P Claspill July 2025
  • Yes, thank you, that is exactly what I was asking for. When you refer to "CRM" are you referring to a project or are you referring to a field within an issue? If it is a field, is it a selection list from which you choose a value, or do you type in the data? Can you provide a screen image to help illustrate the reference?
    in Multiple CRM contacts per task Comment by Trudy P Claspill July 2025
  • Hello @Rina Speciale Has the issue type hierarchy actually been modified, or are you using generic issue linking to artificially create a parent/child relationship between Feature and User Story? Are you able to access this page (change the URL to match your Jira instance) and share the information found there?…
    in How to list user stories of a feature Comment by Trudy P Claspill July 2025
  • The reason I asked for the list of Validators was to see if you might have any non-default validators available based on having third party apps added to your instance. You do not. The list shows only the default Validators available natively from Jira. Some options you can consider to meet your requirement: 1. Remove the…
    in Workflow Date Compare Validator Comment by Trudy P Claspill July 2025
  • Hello @PATEL,VRAJ Welcome to the Atlassian community. Have you seen this documentation? https://support.atlassian.com/cloud-automation/docs/configure-aws-sns-for-jira-automation/
    in Need help with jira automation and aws sns Comment by Trudy P Claspill July 2025
  • Hello @kaitlin.muench Welcome to the Atlassian community. Can you clarify for us the project Type this concerns? Get that information from the View All Projects page under the Projects menu. Find your project in the list. What does it say in the Type column?
    in Multiple CRM contacts per task Comment by Trudy P Claspill July 2025
  • Hello @John Ashmead Welcome to the Atlassian community. The documentation link your provided in your original post is relevant only to Data Center application deployments. Based on the link you provided in your Answer you are access a Cloud (software-as-a-service) deployment of the application. So, the documentation you…
    in I can't find the menu item "Personal access tokens" in the left-hand menu in Profile Comment by Trudy P Claspill July 2025
  • Do you have any scripting experience with any language? After looking at the documentation from ScriptRunner do you think you could figure it out? Or are you asking for somebody to provide you with the entire solution? You could create and execute a ScriptRunner script from the Script Console.…
    in Copy custom field from Parent to child Comment by Trudy P Claspill July 2025
  • Hello Alejandra, With that Validator there is no option to customize the message. A similar check might be possible with another validator that does support customizing the message. Can you provide a screen image showing the list of Validators available to you?
    in Workflow Date Compare Validator Comment by Trudy P Claspill July 2025
  • Hello @Lilianna Klar-Wiaderek Welcome to the Atlassian community. You said this occurred after a "recent release". Do you mean that the issues have a version specified in the Fix Versions field, and the status of that version was changed to Released? Is the board a Kanban board for a Company Managed project? If so, in…
    in Missing tasks on the board after release Comment by Trudy P Claspill July 2025
  • The fields shown in that panel are determined by the Configure Layout option. The layout applies to all issues of the same type in the project. https://support.atlassian.com/jira-cloud-administration/docs/configure-issue-layout/ Individual personalization of this display is limited. An individual cannot remove fields from…
    in Under the details field , is there an option to customize only the options I want Comment by Trudy P Claspill July 2025
  • Here is a link to the Log action documentation: https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action
    in Auto assign subtask to a user other than the parent task Comment by Trudy P Claspill July 2025
  • Hello @james_vanderhaeghe The information is not currently made available in a built-in field or through the API. There was a change request about that which was closed by Atlassian as "Won't do". https://jira.atlassian.com/browse/JRACLOUD-80273 Without an app you would need to create your own custom field to track that…
    in How can I display the % Done from a task/work item in a column on a filter or dashboard Comment by Trudy P Claspill July 2025
  • Hello @Rina Speciale Welcome to the Atlassian community. Can you describe your issue type hierarchy? The native Jira issue type hierarchy is: Epic |-- Story, Task, etc. |-- subtasks You mentioned "feature". Is that what you call the items at the Epic level of the hierarchy, or are "features" at a higher level? Are the user…
    in How to list user stories of a feature Comment by Trudy P Claspill July 2025
  • Hello @Kavitha Balasubramani Welcome to the Atlassian community. Can you provide a screen image of what you are referring to when you say "details field"? When viewing an issue there is a Details panel on the right that shows some of the fields for the issue. Is that what you are referring to? Example:
    in Under the details field , is there an option to customize only the options I want Comment by Trudy P Claspill July 2025
  • With that large of a number of issues to update I think you are better off considering scripting. You said you are new to ScriptRunner, and asked about a ScriptRunner Query to help you. A ScriptRunner Query is not going to solve the problem of hitting the Automation limits. I believe this is going to require actual…
    in Copy custom field from Parent to child Comment by Trudy P Claspill July 2025
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