Trudy P Claspill Community Champion

I just setup a new organization and approved domain then sent a test and it didn't add the organization to this, but sent a 2nd one and it added. That aligns with my suspicions that * the first time a user submits a request they are added to the Organization after the request is saved in Jira * to add the Organization to…

Hello @Alejandra Martin Thank you for the additional information. What is the exact error you are getting? Can you provide a screen image showing the error?

Hello @Céline - Maestrel I have a questions about this step: * copy the value of this custom field (from the work item of the foreach) to the work item that triggered the rule 1. What type of field is the custom field? 2. Is the field into which you want to copy the data the same field in the trigger issue? Are trying to…

Thank you for that additional information. Is the "assigned tester"/customfield_10102 field a User Picker field? Have you tried adding the Log action I recommended and seeing what it reveals in the case where you get an improperly assigned subtask? Reviewing the components of the portion of the rule you shared: 1. Is this…

Hello @Sebastian Tobar Arce Thank you for that additional information. I have additional questions. Are you using a Free, Standard, or Premium subscription? Have you tried a different browser app, a private browser window, or clearing your browser cache? If go to Filters > Search Work Items, and retrieve a list of items,…

@Naresh Rajak @Shubham Burghate This is what I was referring to in my reply. Note that the term "clone" is typically used to mean making a copy of something. This Share Configuration does not make copies of the fields and workflows. The originals are used by both the original project and the new project. Changes to the…

Hello @Pablo Verdier Welcome to the Atlassian Community. What type of project does this concern? You posted in the Jira Service Management forum. Can you confirm the project is JSM? And is it Company Managed or Team Managed? What is the Field Type for Responders? When you say you want the name of a "team" are you referring…

Hello @Naresh Rajak What is the project type of the project you want to clone? Get that information from the Type column on the View All Projects page under the Projects menu. For Company Managed projects a new project can be made that uses the same configuration as another specified Company Managed project. However, they…

I have to concur with your findings. AQL is used to get Objects, not Object Types. It might be possible to use the API. I haven't been able to quite work out the details yet. https://developer.atlassian.com/cloud/assets/rest/api-group-objectschema/#api-objectschema-id-objecttypes-get

What type of field is customfield_10102? Why are you using that field in your comparison instead of "{{issue.assignee}}" I suggest that you try adding a Log action after the Re-fetch and before the If: Compare components. In that Log action print the exact two smart values you are using in the Compare. Then check the rule…

Hello @Stankus, Maura Welcome to the Atlassian Community. What type of project is your Software Development project? Get that information from the Type column on the View All Projects page under the Projects menu. The board used for "Database PO" - how was that board created? Is that associated with another project? If so,…

Hello @Vijay Shanmugam Welcome to the Atlassian community. If you have sufficient permissions: 1. go to https://admin.atlassian.com 2. select your Organization 3. select Settings 4. in the panel on the left you should find an entry for AI Settings / AI-enabled Apps. Click that. There you see the apps in the Organization…

Hello @Sebastian Tobar Arce Welcome to the Atlassian community. Are you using a Free, Standard, or Premium subscription? Are you experiencing this for all projects or just one project? Do other users have the same experience? Have you tried a different browser app, a private browser window, or clearing your browser cache?…

Hello @Alejandra Martin Please provide a link to the documentation you are referencing. Also please provide a screen image showing the Validator you created and the expression you used.

Hello @Ethan Pizzi Welcome to the Atlassian community. Since this is a user community we don't often have insights into when Atlassian will release specific new functionality, unless they are talking about it in articles here in the Community, in their weekly blog posts, or have mentioned it in their Roadmap. There is a…

Hello @David Hart Let me check if I understand your scenario. Does the following Schema accurately represent your scenario? Object Type: "Application Type" |-- Object Type: "Application 1" |-- Object: License 1.1 |-- Object: License 1.2 |-- Object Type: "Application 2" |-- Object: License 2.1 |-- Object: License 2.2 |--…

Hello @Justin Morgan For the issues that did have the Organization set, were those issues submitted by users who had been added to the Organization on some previous date perhaps by submitting an issue previously? For the issues that did not have the Organization set, were those issues submitted by users who an not been…

Hello @Mike Lipp Welcome to the Atlassian community. First can you provide more information about the problem you are trying to solve, and what type of access this limited group actually needs? I ask because with the Free subscription to Jira you are already limited to no more than 10 users, and it seems like a potential…

Você espera que possa haver mais de um Problema que corresponda ao JQL na sua primeira ação de Consulta? Se houver, você gostaria que o novo Incidente fosse vinculado a todos os Problemas correspondentes? E você gostaria que outros Incidentes correspondentes fossem vinculados a todos os Problemas correspondentes? Você…

How many child issues does each Epic have? Are there other type of child issues per Epic besides Story and Task? The limit on branching for issues is 150. I see that you have a condition within the branch to limit the change to Task and Story type issues. You could incorporate that into the Branch to reduce the number of…

Isso agora está sendo discutido em uma nova pergunta: https://community.atlassian.com/forums/Jira-Service-Management/Automa%C3%A7%C3%A3o-Jira-Vincular-Novos-Incidentes-a-Problemas-Existentes/qaq-p/3062012

Sua resposta no outro post foi: Sim! Preciso verificar se existe um problema com resumo semelhante ao incidente recém criado se sim vincular o incidente recém criado no problema existente. Caso não exista um problema criado com resumo semelhante ao incidente recém criado, criar novo problema e vincular incidente recém…

Olá @Fabrício Fernandes de Souza , Acredito que publiquei uma solicitação de mais informações relacionadas a isso em sua outra pergunta aqui: https://community.atlassian.com/forums/Jira-Service-Management/Dificuldade-em-Construir-a-L%C3%B3gica-Condicional-para-Contagem-de/qaq-p/3060994 Mas repetirei essas perguntas aqui em…

Olá @Barbara Martins , O erro indica que alguns campos que você está tentando definir na sua ação Criar não estão disponíveis. Se você tentar criar o mesmo tipo de item no mesmo projeto manualmente pela interface do usuário, esses campos estarão presentes na caixa de diálogo Criar? Os campos precisam estar presentes na…

Hello @Robert Applebee Welcome to the Atlassian community. Looking at this page: Login issues related to two-step verification I think it would be necessary to disable 2FA for the user and then re-enable it so that they can register with a new authentication app.

Within the For Parent branch you could add as the first component a Lookup Issues action with JQL to gather the subtasks meeting your criteria Then in the Edit action set the field in the parent issue using a smart value like this that references the custom field of the subtasks {{lookupIssues.customfield_12345.sum}}

And what is the Type of the project (Company Managed or Team Managed)?

Hello @Amanda Barber The structure is correct. What are the details of your Edit Work Item Fields action?

Hello @Bobby Moyini What issue are you encountering, specifically? Can you share with us the details from the rule execution Audit Log showing us what you receive when you encounter the problem?

Hello @Katherine Smith Welcome to the Atlassian community. That limitation can be imposed in two ways: 1. The project permissions: Within the Project permissions is a permission to allow users to Transitions issues in the project. If you have not been allocated that permission for this project, then you can't transitions…