Trudy P Claspill Community Champion

Hello @Vipul Kulshrestha Referring to the following change request, when adding a Reply to Customer comment Agents can mention customers who have been added to the Request Participants. https://jira.atlassian.com/browse/JSDCLOUD-147 Reply to Customer comments will normally be sent to the Reporter and Request Participants…

Hello @Cailin Che Can you share the following information? * Screen images showing the entire rule. * Details of the step where you are setting the Parent field. * A screen image of one of the notifications you have received.

Hello @Stinson, Stan (Synchrony) To enable us to help you debug your rule please provide the following: * Screen images showing all the details in the rule execution Audit Log entry where errors were recorded. * Screen images showing the entire rule. * The details of the scope of the rule. * The Type of the projects…

Thank you for sharing those images. Are you and the users viewing the same board?

Hello @Dez Hall Welcome to the Atlassian community. Do you work for a company that already has Confluence? Are you trying to access a Confluence system that already exists? Or do you want to start your own Confluence subscription where you are the owner of the Confluence instance and determine who else can access it? If…

Hello @Aygun Safar Welcome to the Atlassian community. We are a community of users of our own Jira subscriptions. We don't have access to your Jira instance or your Atlassian Cloud information. To find out if your account is managed by your company you are going to need to contact the administrators of your Atlassian Cloud…

Hello @Ian Lundy Welcome to the Atlassian community. The Sprint Commitment field is not natively provided by Jira. That field must have been added either by a Jira Administrator or by the addition of a third party app. Without knowing the configuration of the field and its source, we can't speculate on the data it should…

Hello @Alex Kerr I have not worked with playbooks yet. I just took a very quick look. It seems like you can provide an Instruction, telling them to go elsewhere and enter a comment, or you can run an Automation Rule. I did a quick test and it is possible from a Playbook to call an Automation rule with a Manual trigger that…

Hello Colin, The first link in my response details the audited events for Jira. If what you seek is not listed then I would assume the events are not audited in Jira. You could try executing actions associated with the events and then check the audit log to confirm. The third link is will be accessible only to individuals…

Hello @Angel Salazar This topic is very similar to your previous post where we discussed using an Automation Rule to handle this. force or overwrite a selected issue type when creating a linked issue and assign the issue type of t Did you determine that an Automation Rule was not an adequate solution? Regardless, 204 is a…

Hello @Colin Sanders Welcome to the Atlassian community. If you are referring to the Audit Logs available within those applications, you can find information on what events get logged in the following documentation: https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/…

Hello @Don Leonid Elepano Was your admin using an email address provided by your company? If so, can your company reactivate the email address and enable another user to login with that address temporarily to be able to make another employee an Organization Admin? If they cannot but a company email address was used, then…

Sorry, clicked Reply by mistake. I wasn't done with my answer. In a Team Managed project the Resolution field is set automatically when an issue is transitioned to a status that has been assigned to the Done status category, identified by showing as a Green colored lozenge like the Done button above. You can see this in…

In the views that do show the strike through, that is shown because the Resolution field has been set on the issue. 

Hello @Kelly Lillis Have you added the Team field to the issues and set the value for that field in the issues? You will have to do that in order to be able to filter for issues based on the Team. It is not currently possible to filter for issues based on a user being a member of a Team. i.e. You can filter for issues…

Hello @Julia R_ Thank you for that additional information. That is helpful. One last thing; can you provide a screen image from the Board tab?

Hello @Shields_ Yves Welcome to the Atlassian community. Can you provide screen images showing us what the user sees vs. what other people see?

What was the root cause? Were you working with a Team Managed software project? Team Managed software projects come with the ability to have just one board connected directly to the project. There is a change requesting asking for them to support multiple boards, like Company Managed Software projects do.…

Thank you for that additional information @Anthony M. Tacker . From that I can see that you are working with a Team Managed Business project. When you say that the board is not recognizing your categories, what are you trying to do on the board? What do you see - can you provide a screen image? Can you also provide a…

I will flag this post here in the Forums to raise it to the attention of Atlassian team members. They may be able to find you related case based on your name, or they may need to ask you for additional information. I would also encourage you to add another comment to the case you already have to ask for an update.

Hello @Julia R. Thank you for that additional information. That is helpful. Can you provide a screen image from the Board tab? Can you tell us what type of project this is? You can get that information for the View All Projects page, or by clicking on the ... button next to the project name in the panel on the left.

You're welcome! Please consider clicking on the Accept Answer button to mark you Question as Solved. That helps others searching the forums find questions with validated answers.

Hello @Luca Vaienti Welcome to the Atlassian community. In the second automation on the Rule Details page make sure that this box is checked.

Hello @Alex Kerr It is possible to create an automation rule that has a manual trigger and prompts the user for input, but the types of inputs that can be requested are limited. At this time it is not possible to prompt for an Attachment. What type of project does this concern? Get the project Type from the project list…

Hello @Calvin The Timeline option that shows as a tab along side of Board, List, Summary, etc. can show only Epics and their children. The Timeline available in a Plan, or a third party app, must be used to see the extended work item hierarchy.

Hello @Julia R. Can you provide some screen images to show us what you are seeing? Strike through typically appear when an issue is changed to a green/done status and the Resolution field is set.

Hello @Gross, Andrea Welcome to the Atlassian community. Just for clarity the article to which you have added your comment is about the new Issue Transition experience, rather than the new Navigation experience for which you provided feedback. There is a Product Feedback Group specifically for articles about the new…

Hello @Darryl St_ Pierre Check out the responses on this post to see if they provide enough information. https://community.atlassian.com/forums/Jira-questions/Teams-option-unable-to-edit-using-automation/qaq-p/2197615 If they don't, please provide screen images showing your entire automation rule, and the details of the…

Hola @claudio campana , ¿Has revisado el registro de auditoría de la regla "Cambio de estado con técnico asignado"? Deberías encontrar una entrada con el número de identificación proporcionado (57944779887). Expande esa entrada para ver los detalles registrados de la ejecución de la regla. Si no ves claramente cuál es el…

Hello @Lex Baldridge Do you Bug and Task issue types share a Workflow? Business projects can display only one workflow's issues at a time in the board. If your issue types use different workflows then you have to toggle back and forth between the two. If you have more than one workflow you'll see this option: When you…