Trudy P Claspill Community Champion

It is unclear to me from what you have said so far whether or not you have a support case opened with either team. That would be the first step. As to the response time once that case is opened, that would depend on the Priority level you set when creating the case, and the SLA related to that Priority level.

Hello @AMIN EL The Forms engine for JSM and the Forms engine for Jira are separate. At this time the Forms cannot be co-mingled. Atlassian has previously replied to queries about having one Forms engine that they had no near term plans to do that and the Forms engines would remains separate for the foreseeable future.

Hello @Asher Francis Custom fields created in TM projects still get a customfield_##### identifier. They just don't show up in the Global Custom Fields list. Follow the guidance on this page for displaying the data for an issue where the custom fields are used, and searching the output to find the field name and associated…

The "Produto off-line" message includes a link for contacting Atlassian. Where does that link take you? If your product was deactivated due to a billing issue you may need to contact Billing support: https://www.atlassian.com/company/contact/purchasing-licensing ...rather than the Technical Support team at the link I…

Hello @David Larsen Welcome to the Atlassian community. Is the rule being triggered when the Epic is updated? Do you see an entry in the Audit Log for that execution? If you do, please share the details of that with us.

Oh, I see. I misunderstood what you were trying to do. I thought you wanted to use an Automation Rule to create the ticket. What you want is to automate validation of what was entered. Typically this would involve adding a Validator to the workflow transition executed when the issue is created. However, the native Jira…

@Nikola Perisic The Jira Audit Log is available on the Standard plan too.

Hello @Bud Herz If you are setting the Resolution field on all of those "done" statuses you could use the Created vs. Resolved dashboard gadget. https://support.atlassian.com/jira-cloud-administration/docs/use-dashboard-gadgets/ Then you don't need separate filters. Do you have other "done" statuses that you want to…

Hello @frank_brennan There is an Audit Log within Jira. Refer to https://support.atlassian.com/jira-cloud-administration/docs/audit-activities-in-jira-applications/

Then, as per the documentation, you will have to include in the function parameters a specific sprint for which you want results. * Sprint (Optional): The specific sprint to query. This can be the sprint name or ID. If using an ID, it should not be enclosed in quotes. If omitted, the function defaults to the current active…

Hello @Wakil BENAMOUR No, you cannot create a rule that will display a pop-up to the user. Automation Rules run in the background. Once they are triggered there is no ability for a user to interact with them. How is the rule going to be triggered?

Your Organization or Billing Admins should be able to find your subscription plan information by going to https://admin.atlassian.com Only admins are allowed to create support cases at https://support.atlassian.com/contact/#/ If you are on a Free plan though you are not entitled to Atlassian Technical Support and not even…

I have never used any of the many apps that support integration between Jira and Outlook, so I cannot offer any insights on why it may have stopped working. Have you reviewed the documentation for the app?

Hello @Omkar Rajale Have you executed a migration of data into your Organization where the source data included Teams that already existed within your Organization?

Hello @Satish.Mundra Welcome to the Atlassian community. We are a user community with no access to your environment, so we can't tell you who your admin is. I recommend that you talk to your company's technical support organization to try to discover who the administrators of you Atlassian products and your Microsoft…

Hello @sravani vennapusa Is ScriptRunner Enhanced Search newly installed in your environment? Do you have a single active sprint on that board? Or do you have multiple active sprints in that board? The function reports only on active sprints. And, as per the documentation: * Sprint (Optional): The specific sprint to query.…

Hello @Afonso Vercezi Welcome to the Atlassian community. This is a user community, so we don't have access to your support case or your environment. Have you tried updating your support case to ask for an update? What priority did you specify on your support case? What subscription plan (free, standard, premium, or…

Hello @dojinkim Welcome to the Atlassian community. I would start by checking with the people in your technical support team, or your purchasing team who might be receiving the bills for the products to which you subscribe. If you can't find the information that way, you can contact the Billing/Licensing/Purchasing Support…

Hello @Sherry Nightingale What are the Types of the projects? Get that information from the Type column on the list of projects page available from Project > More Projects > View All Projects. If they are Team Managed projects, those do not use a Notification Scheme. Notification Schemes are used only by Company Managed…

Hello @Radek Hlava Was the other person also the only person listed as a Billing or Technical Contact? If the only Organization Admin/Technical Contact/Billing Contact used a personal email address to set up the product subscription, rather than using an email address provided by the company, then you must work with that…

If you want to check if the duedate has been exceeded, wouldn't you want to select issues where the duedate is before "now"? duedate <= now() Also, you would use the Transition Issue action, not the Edit Issue action to change the issue status.

Sub-tasks are not typically made children directly of Epic issue types. Is "Sub-task" the type of issue that you want to create, or would you be specifying another issue type? Will all the information in the newly created issues be identical except for the Component value? I'm not sure that this can actually be done in a…

Hello @Andrew Leith Welcome to the Atlassian community. In order to access Confluence Administration you need to have Confluence Administrator permissions. If you do, you should find the gear icon in the upper right corner of the Confluence screen next to your avatar. If you don't see it there, then you need to confirm…

Hello @it_helpdesk If your current issue type hierarchy is Level 1: Epic |-- Level 0: standard issue types (i.e. Story, Task, Bug) |-- Level -1: sub-tasks ...then with the Premium plan it is possible to add levels above Epics. Only a Jira Product Administrator can make such a change because the Issue Type Hierarchy is…

Hello @Shubham Sharma Welcome to the Atlassian community. I'm not sure if I understand your question. Are you asking if there is an API that will let you add a transition to a workflow? Or are you asking if there is an API that will let you change an issue status from B to A when no transition exists for that within the…

Hello @Jon Morozowski Welcome to the Atlassian community. Are you accessing the Create Board option from the Boards list? Or are you accessing it from the + button next to a project name in the navigation panel on the left? If you go to the list of all projects (through Project > More Projects > View All Projects) and…

Adding to this... A Free subscription that has no activity for 120 consecutive days is considered "inactive". Emails are sent to the Organization Administrator to warn them of the impending deactivation of the product, followed by emails warning of the permanent deletion of the product and its data. Information about this…

Do note that the information returned is virtually useless, as per this statement in the above KB: "Please note that you should ignore the Version details from this endpoint. Jira Cloud's continuous development model means it doesn't use traditional versioning but instead relies on feature flags for functionality. "

Hello @Anthony M. Tacker Welcome to the Atlassian community. What type of project does this concern? You can get the project type by clicking on the ... button next to the project name in the navigation panel on the left. Can you share with us a screen image of an issue where the Category field is set? Can you share with…

Hello @autoDan Welcome to the Atlassian community. Though your post tags indicate you are using Jira Data Center, I suspect your comment is related to Jira Cloud. Is that correct, or is your comment really about Jira Data Center? Assuming you are talking about Jira Cloud, I have not seen any indication that Atlassian is…