Trudy P Claspill Community Champion

Hello @Shalini Pradhan Can you provide a screen image that shows Issue Types as an option available under Board Settings? I'm not finding that.

Note that the filter basis of a board can't be viewed if the destination is the board that is built-in to a Team Managed projects. For built-in board of a Team Managed projects the filter is effectively selecting all the issues in the associated project.

Hello @Suyeong Jeon One thing to consider is if you have third party apps added to you JSM instance. Third party apps often store data related to their functionality in their own servers, separate from the native JSM data stored within the Atlassian hosted server and database. You will need to determine if this would…

Hello @Valerie Lipow Welcome to the Atlassian community. Issues are displayed on a board based on them matching an issue selection filter used by the board. Yo need to make your issue match the criteria of the filter used by the board. The next step is to determine what is the filter for the destination board. When you…

Hello @Georgina Thwaites Welcome to the Atlassian community. Can you confirm for us the type of project this concerns? Get that information by clicking on the ... button next to the project name in the left sidebar. Do you have the Backlog feature enabled along with your Board?

if my responses have helped you solve your requirement please consider clicking on the Accept Answer button above my responses. That will mark your Question as Solved, which helps others searching the community find Questions with validated answers.

To search for an exact phrase when using Advanced Search (i.e. JQL) you need to use this syntax: "\"UAT IM\"" This is documented in Search syntax for text fields. (This link is to that document for the latest version of Jira. Change the version selector in the upper right corner of the page to get the document for your…

What have you tried? What were the results? What information was added to the rule execution Audit Log for each of the things you tried?

Hello @Thisira Jayasekara Welcome to the Atlassian community. To do what you want with native Jira Cloud functionality you would need to upgrade to the Premium subscription plan. You could then extend the issue type hierarchy upwards above Epics. You cannot insert a level directly between Epics (level 1) and "standard"…

What do you mean by "it just spun"? Did that happen when you clicked the Publish button? There are multiple problems with the rule that you say your searches advised you to use. Maybe I'll go over those problems later. This is the rule I recommend you try. In my example the Component of interest is "JIRA". After the…

Looking at one of your previous questions: https://community.atlassian.com/forums/Jira-questions/Std-JQL-how-to-get-parents-and-children-of-my-query-for-stories/qaq-p/2782731 ...we concluded that you were using Jira Data Center. So you are likely seeing something like the second image I provided, and you won't have the…

As far as I know there is not an option to disable that. Does your screen otherwise look the same as mine? Do you have the same icon showing for the trigger? I ask that to try to confirm that you are actually working with Jira Cloud. If you are working with Jira Data Center the available options are different, the screen…

Hello @rachel rutti You should see that as part of the Trigger: If you are not seeing that, please provide a screen image of what you are seeing.

Hello @Naoki Users specified in the CC of the original email may be added as Request Participants automatically depending on the Customer Permissions set for Sharing issues. Are the CC'd individuals being added as Request Participants? If the users are added to the Request Participants field of the item then they will…

Hello @Tobyco Technical Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian team members. You should hear from them within 2 business days.

Hola @Elizabeth Sosa García , Bienvenido a la comunidad de Atlassian. ¿Has intentado contactar con el equipo de soporte del proveedor de la aplicación? No he encontrado ninguna aplicación con ese nombre en Atlassian Marketplace, pero si la encuentras, en la pestaña de Soporte encontrarás la información de contacto del…

Hello @Patrice Falardeau I am sorry you are experiencing difficulties accessing that system. Note this is a user community. We are users of our own instances of the Atlassian products. We generally are not Atlassian Team Members and don't have blanket access to anybody else's Atlassian products. You may have been…

Hello @Jill Steeves Welcome to the Atlassian community. Confluence Cloud does not provide functionality natively to create custom macros. It appears that it might be possible if you add the ScriptRunner for Confluence Cloud app to your instance, but I have not actually tried this out.…

Hello @Wendy Gem Thorneloe Can you provide more information? What exactly are they looking for, and where are they looking? Can you get them to provide a screen image? Do you have the same experience if you look in the same place?

Hello @Fabrício Fernandes de Souza Does the field support specifying only one asset or multiple assets? How are you determining which asset should be specified in that field? Will it be the same value for every issue created by the rule, or do you need to set the asset based on some other criteria? The field is intended to…

Hello @Jberling Welcome to the Atlassian community. Per the following article, plain text rendering is being deprecated for paragraph (multi-line) type fields. We’re removing the default text renderer in Jira There is information in the comments about the roll out schedule.

Would you like to debug the problem with filtering on the Teams field? If so, could you provide: * a screen image showing an issue where the Team field has been set * a screen image showing the Team field added to the configuration/layout for that type of issue * the actual filter you are trying to use.

Hello @edburns You seem to be asking and answering your own question. Do you have a question with which you need help? I also note that the tags on your post indicate you are on a Standard plan, but you reference the use of Plans in your post. The Plans feature is available only in Premium and Enterprise plans.

If your account is managed by your company and they are enforcing MFA through a Security Policy, they can find information on helping you regain access to your account here:…

Sorry :-( I recommend that you check with your Jira Administrators to find out the source of the field, and to get more information would how it should be working. If it is from a third party app, if you provide that information here a community member might be able to provide more information about the app.

Hello @Takafumi Sugiyama Is there a specific reason you think you need to use a webhook rather than using the native Create Issue (or Create Work Item) action?

Can you provide screen images that show your entire rule, please? The portion of the rule you have shared shows only a Create Issue action to create an Epic in the DHM project. But the Create Issue Action details you shared and the Create Issue dialog you are sharing is for the project DSAAP. Additionally the messages in…

Hello @Muhammad Wahaj Welcome to the Atlassian community. I noticed that in your images from your rule the Project you are specifying for the Epic creation is not the same as the Project that you are showing in the Creat Issue dialog screen images. Can you share an image of the Create Issue dialog for an Epic in the same…

Hello @jojoboquiren Welcome to the Atlassian community. Have you tried multiple times? Have you tried from another browser application or a private browser window? Had another person tried to execute the invitation?

Hello @Lê Ngọc Thanh Vân Welcome to the Atlassian community. Yes to all of those. Regarding the limitations on 100 emails per day on the free plan, when that limit is hit all emails will stop, not just some emails. Otherwise, emails sent depend on Notification settings for a project, Personal Settings for notifications,…