Trudy P Claspill Community Champion

Are you able to access the Jira home page for your instance? <your base url>/jira I am flagging your post to raise it to the attention of Atlassian team members, but their SLA for such flags is 2 business days. As a user community we do not have any access to your instance or the Atlassian infrastructure to diagnose why…

Thank you for that additional information. You did not mention previously that you are getting an error message. What is the message you are getting? Are users able to access other boards in other projects?

Hello @David King Welcome to the Atlassian community. I have flagged your post to raise it to the attention of Atlassian Team members.

Hello @Juan Carlos Venegas Liñan Welcome to the Atlassian community. I don't see any active incidents in the Atlassian Status page https://status.atlassian.com/ Have you tried in different browser applications, after clearing the browser cache, or a private browser window? Are you all trying to access the same board URL or…

The Permissions will apply to all issues in the project. So, for example, if you restrict the Edit permission to the Administrator project role and the Assigned, all Assignees will be able to edit the issues to which the are assigned. It is not possible through the Permissions to enable some Assignees but not others to…

Hello @Raymart Cruz In the Clone action are you creating a Clones Link between the original issue and the new issue? If so then you can use a condition to check if the trigger issue already has an issue linked as a clone, and create the clone only when such a linked issue doesn't exist.

Hello @Anushka.Gupta Welcome to the Atlassian community. Are you trying to open a bug in your own Jira instance, or in the Jira instance Atlassian makes visible at https://jira.atlassian.com ? If the latter, Atlassian doesn't allow the public to create Bugs in their instance. If you think you have identified a bug in…

Hello @Andrea Gagliardo Welcome to the Atlassian community. You said Task 1 can be modified by its Assignee, but Task 2 cannot. How do you determine that? Is it based on their group membership? Can the Assignee modify their tasks only if the are a member of group A? What modifications are and are not allowed? Commenting?…

Hello @sabina SR If you are on a free subscription you can contact the Billing, Licensing, and Purchasing Support team through the page link provided by @Karan Sachdev 

Hello @Divya You indicated with your post tags that you are using Jira Cloud. In that environment there is not a single method that can be used to determine usage for all plugins. (There is a feature available in Jira Data Center.) You will need to start by reviewing each plugin's documentation to see if it contains…

Hello @Calvin I don't see any active incidents: https://status.atlassian.com/ How is the issue being created? Are you creating it manually through the UI, or is it being created by another Automation Rule? I have occasionally seen significant delays between an event occurring and a rule being triggered. If another Rule is…

Hello @Divya Welcome to the Atlassian community. Are you trying to assess usage of plugins that are already installed and in use on a Jira instance?

Thank you for the additional information. How does the AssetId field get set in the Jira issue? Who should be permitted to set/edit that field (including Automation Rules and "service" accounts)? Who should be able to see the contents of that field?

Hello @sabina SR Welcome to the Atlassian community. We are a user community, not the Atlassian support team. We can offer you advice but can't access your subscription information. Were you using a paid subscription or a free subscription? Atlassian does not typically deactivate a subscription without sending emails…

Hello @Luanda Welcome to the Atlassian community. What API endpoint are you using? What is the project type? Get that information from the project list page accessible on your system at: <yourBaseURL>/jira/projects?page=1&sortKey=name&sortOrder=ASC Specifically I want to know if it is Team Managed or Company Managed. If it…

Hello @UIC SWE Dept Manager Welcome to the Atlassian community. The Shared Configuration option will be available only when you elect to create a Company Manages (versus Team Managed) project. Most project templates can be used to generate either type of project. Only Company Managed projects can share configurations.…

Hello @LUIS ANGEL GONZALEZ ROMO For Jira Data Center the calendar feature is not available out of the box. Atlassian has provided a free app in the Atlassian Marketplace so that you can add a Calendar gadget to your Jira Dashboards. Jira Calendar Plugin 

Hello @LUIS ANGEL GONZALEZ ROMO Welcome to the Atlassian community. Please share a link to the guide you are referencing. You have not indicated if you are using Jira Cloud or Jira Data Center. What information do you see if you click the Help icon (the question mark) in the upper right corner and then select "About". It…

Adding to this... Jira natively has a three level hierarchy: Level 1 - Epics |-- Level 0 - "standard" issue types (Task, Story, Bug, etc.) |-- Level -1 - sub-task issue types The Timeline tab you see when viewing a project board is capable of showing only Level 1 and Level 0 issues. Jira does not supporting inserting…

Let us say an Epic has 4 child Tasks. Is it possible for more than one of those child tasks to have the "handover date" field? Do you want to look at the subtasks of all the other child Tasks under the same parent Epic, or only one of the child Tasks under the same parent Epic? If, in a case where you have 4 child Tasks,…

Hello @Harald Heinz Can the Epic have more than two Tasks? If so, how do you identify which task is A and which task is B? Do all Tasks have a "handover date" field, or is that only in Task A?

Great! If my response helped you solve your requirement, please consider clicking on the Accept Answer button. That will mark you question as Solved which helps others searching the community find questions with validated answers.

Adding to this... When you click in a cell you should see a pull down arrow in the upper right corner of the cell. Clicking on that will give you a context menu that includes an option to set the color of the cell.

Thank you for the additional information @__ Jimi Wikman What error do you get when you use "="? Is your rule not successful if you use the CONTAINS operator (~) instead?

Hello @Ben Ireland Thank you for that additional information. There are a few things that I notice. * In the screen there is a field named "Start date" but the message is referencing "Start Date". Notice the case difference in the "D". The message may be referring to a different field than the one on your screen. * I don't…

Hello @__ Jimi Wikman I haven't tried to recreate this scenario, but I have a few questions based on what you wrote. Can you provide more context around this? So I can't directly query using something like AssetID = "{{object.id}}" and I can't replace the AssetID field in any way with variables or smart values. In what…

When trying to go through External System Import were you using the old import experience or the new import experience available there? * Were you trying to import to an existing project or create a new project during this scenario? * When trying to import to an existing project was that project listed as Team Managed or…

Hello @Mireya Cintora What is the project Type for the target project? Get that information from the project list page at <yourBaseUrl>/jira/projects?page=1&sortKey=name&sortOrder=ASC The project type is important because it is not possible to establish the Epic/child-issue relationship during import to a Team Managed…

Hello @Ben Ireland Welcome to the Atlassian community. What are the project types involved? Get that information from the project list page at <yourBaseUrl>/jira/projects?page=1&sortKey=name&sortOrder=ASC Fields can be required through Workflow validations or through Field configurations. Do the fields appear in the dialog…

Hello @Travis Wasson Welcome to the Atlassian community. Have you tried in a different browser application or private browser window? Can you check with colleagues to see if they are having the same experience? Have you reported the issue to your Jira Administrators? The Atlassian Status page shows everything as…