Trudy P Claspill Community Champion

Olá @Anderson Cesar Mota , Bem-vindo à Comunidade Atlassian. Não há imagens anexadas à sua publicação. Você relatou o problema ao seu Administrador do Jira? As informações na mensagem de erro são úteis apenas para o Suporte da Atlassian. Eles esperam que eles identifiquem os pontos a serem examinados nos arquivos de log…

Hello @Kellie McWhirter Without drilling into specific fields... Are you trying to create a new project as part of the import process or import into an existing project? What is the project type into which you are trying to import data? You can find the project Type in the information available on the project list page:…

Take a look at this post. I think it has the information you need. https://community.atlassian.com/forums/Jira-questions/Cloud-automation-mention-specific-user-in-comment/qaq-p/2517760

Hello @Casey Hale Welcome to the Atlassian community To enable us to help you, please provide screen images showing your entire rule and the output in the rule audit log. I suspect that you are adding a comment to do the mention. And I suspect you have a Legacy rule that reopens an issue when a comment is added.

Thank you for that additional information. One debugging feature available to you is the Log action. Put one of those directly before the action where you are using THE SON code and use it to print into the rule log the smart values you have tried to use in the JSON code. To enable us to help you debug your rule please…

Hello @Ramesh Krishnan Have you tried to construct this rule? Is there a portion that you are having trouble figuring out? I encourage you to build as much of the rule as you can, share screen images of it with us, and tell us about the portion with which you are struggling.

Hello @Tobin,Niamh To create a Form for a project, Project Administrator permission are required. Being an administrator for a Board is not the same as being an administrator for the project referenced by the board.

Hello @Terry Dance Product access is usually granted through user groups. You could revoke product access for all the user groups, after first creating a user groups for yourself and adding yourself to Product Access. Make sure you make note of all the groups that have the various levels of product access before making…

Hello @Nguyen Tong Tran Welcome to the Atlassian community. When was the last time you successfully accessed the Jira instance? Are you paying for the Jira subscription or are you using a Free subscription? Did you used to be able to see the product information through https://admin.atlassian.com? Are you able to access…

Hello @C-Benjamin_Tomb Welcome to the Atlassian community. TL;DR - jump to the end of this reply. I don't believe that the query provided by @Benjamin will meet your requirements. Your requires are: 1. Issue in a specific project that are not Closed 2. where the issue has 1..n linked issues using the "depends on" link type…

You are welcome @Lloyd Stoltz ! Just for clarity in terminology this is not a "case". This is not a support portal for Atlassian. This is a user community where questions (and discussions and articles) can be posted and community members can voluntarily offer guidance.

I'm pretty sure that is the work around I suggested in my response ;-)

Hello @Jim Nelson Welcome to the Atlassian community. When you say you got access to the "admin" account, do you mean the Organization Admin account? And is that separate from the email you would normally use to access the environment? Are the invitations being sent to users who are all in the same email domain? Have you…

Thank you @Marc -Devoteam- for providing a link to the documentation on Organizations. @Lloyd Stoltz You can define Organizations and add people to them. A given person can belong to multiple Organization if you choose to allow that. You do need to add the Organization field to your Jira issue screens. In the JSM Product…

I'm not sure that I understand what you are attempting to express. Atlassian, the maker of Jira, uses a Jira instance visible to the public to share information about change requests and bugs that have been reported against their products. That is what you found at https://jira.atlassian.com Atlassian has MANY customers…

Hello @Mr_ Beedell_ Roke Julian Lockhart _RJLB_ Have you reported the problem to the Administrators of your Jira environment? That is the first step. You Administrators may have set up the environment so that you authenticate against an identity provider, like Okta or Microsoft 365. They would need to investigate that…

Hello @shawn Jones Your company (or the users/administrators of your Jira instance) get to define what those represent. Some link types are provided by default by Jira out of the box, like Relates, Blocks, and Clones. Others may be added by the Jira Admins or third party apps to help identify the relationship between items.

Hello @Jahnavi V Welcome to the Atlassian community. i see that you are on the Standard plan. Do you also have the Jira Service Management product as part of your Jira environment? And would you be willing to consider upgrading to Premium plans, if you do have JSM? With JSM Premium you get access to a feature called…

Good luck!

When you view the details of one of the issues under the Issue Links area, in that issue's Issue Links area the "main" ticket will be listed. What is the link type description shown there, describing the link from the blocking issues to the issue it blocks? Example: View from main issue: (my images are taken from Jira…

Thank you for asking those questions @Bill Sheboy and getting the requirement clarified.

Can you share with us a screen image of your entire rule and point out where you are trying to use the JQL? We may be able to suggest an alternate implementation to accomplish the same thing

There might be a third party app that extends JQL capabilities to support partial word text searches. Are you willing to consider an app? Is this a one time need or an ongoing need? What do you want to do with the search results? Do you need to feed them into a dashboard or agile board? Or do you just need to get the list…

Hello @saravanan subramanian Text searches do not support searching for portions of words. You can find more information in this documentation: Search for work items using the text field - Word Stemming 

A Project Administrator can add custom fields to a Team Managed project. If you are working with a Company Managed project you would need to ask your Jira Administrators for assistance. To create an automation rule to populate the field would also require help from the Project Administrator or the Jira Administrators. I am…

Is the issue shown in the audit log as the triggering issue the linked issue - the one that is blocking another? Can you provide images of two of the issues: 1. The issue that is blocked 2. One of the issues that is blocking it. Specifically what I want to see is the Linked Work Items section so I can see the Description…

Hello @Laurie Shimer Can you share with us the following? screen images that show your entire rule images that show the details of the step where the Team field is being set Screen images showing all the details on the rule audit log generated when the rule executed. If you are not able to get that information yourself,…

Hello @Niko Radlovic Welcome to the Atlassian community. Is the URL of the Atlassian site still known? Are there people still able to access the product as users? Are they paying for their use of Atlassian products? Did they give you an email address in a domain registered to them? If the product subscription was set up by…

You're welcome. It is a known limitation of the product that Categories can't be edited/added from the issue view. You can add your vote to the change request about that here: https://jira.atlassian.com/browse/JWMCLOUD-483

Hello @Orlando Cando You must first defined exactly what you would compare between items to identify that the new one is a duplicate of an existing one. Would it need to have an exact match on the Summary? What type of custom field would you use? How would it get set during the item creation process so that it could be…