Trudy P Claspill Community Champion

For the stories where you want to copy the assignee, use the Copy option to set the Assignee field. For the story where you want to set the Assignee based on the custom field, set the field using the smart values for looking up a key in the Lookup Table to get the associated value (Assignee account id)

Hello @Joost Klykens Welcome to the Atlassian community. When asking for help with an Automation Rule that you have constructed that doesn't do what you intend, it will help us help you if you provide us with screen images showing your entire rule, screen images showing the full content of the audit log entry from its…

Hello @Phien Pham Welcome to the Atlassian community. As noted with the error message, you will need to contact Atlassian support. https://support atlassian.cim/contact/#/ The codes are useful only to Atlassian support. As a user community we don't have access to your instance, and the codes are not useful to us for…

Hello @Mahnoor Arshad You mentioned that you are looking for a script. What apps do you have added to your Jira instance that supports adding scripts? Without scripting tools, one possible solution is to have a custom field in the parent issue that is set only when the subtask is transitioned to Done. You could use an…

Hello @Jason Leeming Welcome to the Atlassian community. Go to Plan Settings and select Work In Your Plan from the options on the left. Then select the Removed Work Items tab. You will see 3 tiles, with one that has a link named View Rules. Click on that. On the right a panel will open with the field allowing you to…

I recommend that you reach out to Atlassian Support on this question. https://support.atlassian.com/contact/#/

You're welcome I don't know if it is explicitly documented that a search for text in (or not in) comments is applied to each comment. It might be inferred from the documentation where it says "Search for work items that have a comment that contains particular text..." For more information about text searches in general you…

Hello @Kathy Jones Welcome to the Atlassian community. Are you trying to allow the person to see a Jira Software project, a Jira Business project, or a Jira Service Management project? Do you use Company Managed projects and Team Managed projects on your system? There are two major steps to giving a user the option to see…

Have you previously been able to successfully create a Plan? If so, what has changed in your environment since then? Have you recently upgraded Jira? Did you originally obtain Advanced Roadmaps my installing a plugin, or did you get it out of the box with your Jira Data Center installation? Have there been changes in your…

Hello @Greg Harder Welcome to the Atlassian community. Does the issue that contains "6.4.11-1" in a comment have any other comments on it that don't contain that text? If so, that is why the filter returns that same issue when you use AND comment !~ "6.4.11-1", and your results are not a bug. The filter looks at each…

@Greg Harder Welcome to the Atlassian community. What you have referenced does not indicate that issues can be filtered based on "commented on by anyone". The reference says: "Search for work items that have a comment that contains particular text" You would have to provide the Comment text content for which you want to…

Hello @Tracy Gallant What are you trying to accomplish with that "trade"? The apps are provided by two different vendors: Zephyr - SmartBear Great Gadgets - StonikByte If you want to unsubscribe from Zephyr and try to get a refund, That is entirely separate from starting a subscription for a different app provided by a…

Hello @Courtney Costa Welcome to the Atlassian community. What command are you using in Slack to create the item? In what Type of project are you creating the item? Get the project Type information by looking at the project list available from Projects > More Project > View all projects.

Hello @Alex Trecartin Welcome to the Atlassian community. What version of Jira Data Center are you using? Does this happen only when one particular project is specified as the source, or does it happen regardless of what project is specified as the source? Can you create new Plans by specifying a filter or a board as the…

Hello @Sangyoon Kim (Logan) Are you working with JSM Cloud or JSM Data Center? Capabilities for Automation for Jira differ between the two platforms, with JSM Cloud generally having more capabilities. The example provided by @Jeroen Poismans is for JSM Cloud.

Hello @Ajay Rajput Welcome to the Atlassian community. Do you mean this? This shows on the left the Organization to which you have access, and when you select one on the right it shows the apps within that organization to which you have access. Unfortunately is it not possible for a user to self-remove their access to…

Adding to this, here is documentation that describes the limitations of the free Jira subscription: What is the Free Jira Cloud plan? The above limitation is covered in the first paragraph. Additional comparison of plan features can be found here: Explore Jira Cloud Plans 

The other option, if you are working with a Company Managed project board or board based on a filter (i.e. not available in the native Team Managed project board) is to do Group By Queries and create a query for each Epic parent = <Epic Key #1> parent = <Epic Key #2: Totally not dynamic, but it is, technically, an option.

You're welcome! Glad I could help.

Hello @Javier Arce If you want to group by Epics you will have to include the Epics in the scope of the board filter. Jira's capability to group by Epics requires that. The ability to group by data in fields in items is limited. Atlassian supports that only for specific fields, and the Parent field is not one of the…

Hello @Peter Saulesleja The API endpoints are shown directly in the REST API link you included in your post. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-jql-get The difference is subtle old: /rest/api/3/search?jql new: /rest/api/3/search/jql?jql In the old API…

Hello @M Waqas Bhatti Have you reviewed the information available here? Nonprofit Discount Eligibility There is information available there about eligibility and how to apply for the discounts.

Hello @Georgette MacQuarrie Welcome to the Atlassian commuity. Where specifically do you want to see them listed alphabetically? Are you talking about within the Customer Portal? Can you provide a screen image to illustrate the view where you want this applied?

Hello @Hemal Jivani I forgot to provide you with a link to the documentation about advanced JQL functions that are available natively: https://support.atlassian.com/jira-software-cloud/docs/jql-functions/ Unfortunately, if you goal is to have a list primarily of multiple JSM issues and show just the linked issues' keys and…

Hello @Dilfigar Gouveia Welcome to the Atlassian community. In addition to the information provided by Thiago and Marc, here is a page on troubleshooting MFA which includes information about what to do when a phone has been lost/decommissioned and a recovery key is not available. Login issues related to two-step…

Hello @Hemal Jivani Which specific "JSM listing" page are you viewing? Are you looking at a Queue? Generally speaking the native Jira "list" views of issues are not designed to support showing anything more than the key of Linked Issues. I do not believe you will find an easy way to incorporate more details from linked…

@Vlad from Teamline How would you implement the "Due date was empty" condition? There is not a "was empty" condition available natively for the Due date field. (I already know the answer to this. I'm asking you to confirm that you tested your solution to prove that it would work.)

Hello @Shyam Kishor Panjiyar When you say you are the "Admin", which of the following roles do you have? * Organization Admin * Application Admin * Site Admin * User Admin * Billing Admin * Technical Contact * Project Admin Do you know if the subscription is Free or paid? Are there other people who have admin access to the…

Hello @Karel van Leeuwe Looking at the image you provided showing the Board view I can see a tab labeled Backlog, immediately to the left of the tab labeled Board. If you don't want to have that option available, an instead have all issues displayed directly on the board, you can go to Project Settings > Features, then…

Hello @Karel van Leeuwe What type of project does this concern? Click on the three dots next to the project name in the sidebar on the left. That should display a pop up. At the bottom of the pop up it will say something like Software Project and Company Managed. What does it say there? If you are working with a Team…