Trudy P Claspill Community Champion

Hello @madhu kiran In addition to the questions asked by @Varsha Joshi : * Are you working with Jira Cloud or Jira Data Center? * If you are working with Jira Cloud, are you working with the Free, Standard, Premium, or Enterprise subscription. * Have you modified the work item hierarchy to support a hierarchy of Initiative…

Hello @Rebecca R Welcome to the Atlassian community. I recommend that you reach out to the Atlassian Billing Support team through this page. https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Cui Xiao Have you followed the guidance in this document? https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ How long ago did your subscription expire? Was it a free or trial subscription? Or was it a subscription you paid for but did not make the last required payment?

Hello @Denver Durham This is a user community. We are (mostly) not members of the Atlassian team and can't directly change the product. As stated in the link I provided, Atlassian is welcoming feedback on the change via two methods; commenting on that article or contacting Atlassian directly (link for that on the article).…

Hello @Denver Durham Welcome to the Atlassian community. The feature to toggle the display of issues based on workflow was available only in Business type projects. All other project type boards would show issues for all workflows at once. Today Atlassian posted that they deployed an experimental change so that Business…

Thank you for creating a separate Question, @Teri Michaels https://community.atlassian.com/forums/Jira-questions/Iterate-a-Branch-from-Custom-Field-using-Split/qaq-p/3113907 I see that @Bill Sheboy provided an answer.

Hello @RabattDigga_de Welcome to the Atlassian community. If the information that the original author included in their post is not sufficient to help you, then I recommend that you start your own Question by clicking the +Ask a question button at the top of the Forums page. Include all the details of your scenario: 1.…

I found a partial solution in this post. https://community.atlassian.com/forums/Jira-questions/Jira-automation-Send-Email-Table-created-as-a-default-value-of/qaq-p/2405770 Using this smart value: {{issue.description.html}} and setting the email format to HTML formats the output as html, but did not include the table…

Hello @ian chang Can you show us the item type hierarchy from your Team Managed Software project, from the Project Settings > Work types. Example: Then tell os which of the item types is not displaying in the board. Please also share with us the filter you created and use for the board. Did you create a Scrum board or…

Hello @ian chang Welcome to the Atlassian community. Currently that option will be available only for Company Managed Software projects. All other projects currently support having only one board. Those other projects include: Team Managed Software projects Business projects, both Team and Company Managed Service…

Hello markus.neuwald@canon.at Disclaimer: I have not actually tested this out to see what works best. But here are some things to check. Are you using the Send Email action or the Send Customized Email action? In the former have you check the More Options to see what Send As is set to? Alternately try the Send Customized…

Have you confirmed that you don't have any quick filters activated? Can you share a screen image of the Setting/Configuration for your board? Can you share a screen image of the Column Mapping settings for your board? Can you share a screen of the details of an issue that stopped being shown on the board when you…

Adding to what @Benjamin has said... Disclaimer: I work for an Atlassian Platinum Solution Partner - Praecipio. If you feel overwhelmed and are looking for more customized and personalized assistance with your migration you can consider engaging an Atlassian Solution Partner. You can find a directory of partners here:…

Apologies! My reply was Cloud-centric and I just noticed that your post tags say you are using Data Center. So my first ask about getting project type information and my reference to "Company Managed" projects are not relevant. Get your project type information from the View All Projects list available from the Projects…

Hello @Ayla Foote Welcome to the Atlassian community. What type of project does this concern? Get that information by clicking the ... button next to the project name in the panel on the left. EDIT: Disregard the above - not relevant to data center. There are a couple of things to check. Items may be removed from the…

Hello @Teri Michaels Given that the original post to which you have added is almost a year old, and adding on to posts older than 6 months is discouraged by the Community Guidelines (re: necroposting), I recommend that you start a new Question by clicking the +Ask a question button at the top of the Forums screen. In your…

Hello @Mar The issues is that you have specified the wrong field in the JQL in your Lookup Issues action. If you want to filter based on the value in the native Reporter field you need to use "reporter" not "rereporter". Using this will work. I have successfully tested it. reporter = {{issue.reporter}} Note that the Lookup…

Hello Pedro, Thank you for the additional information. 1. By "type of project" I mean Company Managed or Team Managed, Software or Business or Service Management. Click the ... button next to the project name in the panel on the left and the pop-up will include the project type. All additional questions and advice are…

Hello @Teri Michaels The results you are getting are correct. Within a branch you don't get separate Log action entries in the audit log for each iteration of the branch. It is still executing the branch for each value though. You could prove that by using a more complex Log action statement that makes some change to each…

Hello @Chris Burton Welcome to the Atlassian community. In addition to what @Matteo Vecchiato recommended, make sure that you have configured the permissions for Plans to allow people to have access to the functionality. You would find the page for setting those permissions at: <your Base…

Hello @Julina Del Rosario How do you know which subtask is the immediate predecessor of the subtask attempting to be updated? Have you created dependency links between subtasks? You must first have some method of determining the predecessor subtask from the information available in the subtask you are trying to change. The…

Thank you for that additional information. Have you considered creating an additional issue in your project for each defect where you can record the file number, and linking each of those "defect" issues to the "production defect tracking" issue? There is not a native reporting capability for reporting on number of times a…

You're welcome. Atlassian has previously stated that they have no plans to port the more flexible Forms functionality of JSM for use in Jira.

Hello @Natalie Keane Can you provide more information and screen images to help illustrate your question? You will be able to see all Projects to which you have been granted access in a Jira instance. Only administrators can change the projects to which you have been granted access. You can mark projects as Favorites so…

Hello @Chelluri Durga, Venkata Sai Keshav Welcome to the Atlassian community. Disclaimer: I am just another user of the Atlassian products. I am not an Atlassian team member. In my searching I have not found any official documentation of an API that supports managing app subscriptions nor any way to programmatically…

Hello @Shriyansh Kaurav Welcome to the Atlassian community. We are a community of users of the Atlassian products, not technical support for the Atlassian products of third party applications. If you want to report a problem with the Getint product, you will need to contact their technical support team. You can find that…

Hello @Joni Johnson The type of form options you have described are available natively only in Jira Service Management type projects which requires a subscription to Jira Service Management. That subscription is separate from a Jira subscription that provides functionality for Software and Business projects. The post that…

Hello @Pedro Welcome to the Atlassian community. In order to help you debug your scenario we need more information. Your post tags indicate you are using a Free subscription. Is that accurate? For what type of project did you create the form? Exactly how are you accessing the form? Exactly what error message is displayed?…

Hello @Andrew Lash Welcome to the Atlassian community. If you are paying for any of your product subscriptions you can open a support case at https://support.atlassian.com/contact/#/ If you are not paying for a subscription that page may only provide you with redirection to get help through this user community. The one…

Hello @Nagasaka Goro Welcome to the Atlassian community. Have you looked at this option? Copy Jira data