Trudy P Claspill Community Champion

Olá @Relson Souza Ferreira , Bem-vindo à comunidade Atlassian. Este é um comportamento esperado. Novos tipos de itens de trabalho são criados no Nível 0, o nível abaixo de Épicos. Você precisa editar a hierarquia de itens de trabalho para adicionar um nível acima do Nível 1 (Épico) e, em seguida, mover o novo tipo de item…

It sounds to me like a browser caching issue, so I recommend that you try the cache solution first. If that doesn't resolve the issue then additional question might reveal a different cause.

You're welcome. Please let us know if making that change resolves your issue. If it does, please consider clicking the Accept Answer button to mark you Question as Solved. That helps others searching the forums find posts with validated answers. If the suggestion doesn't solve your issue, please let us know so that we can…

Hello @Mayki Gonçalves An article about the Automation Management API is published in the Forums here: Automation Rule Management API is now Generally Available! According to that the documentation is found here: https://developer.atlassian.com/cloud/automation/rest/api-group-rule-management/#api-group-rule-management And…

Hello @Mark Schweighardt Welcome to the Atlassian community. I have not worked with Structure before, but I think a useful piece of information to provide would be if you tell us whether your environment is Jira Cloud or Jira Data Center. Also could you provide more information about how you think that the automation…

Thank you for that additional information. From what you provided I deduced that you are using the API endpoint documented here: https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-workflow-scheme-project-associations/#api-rest-api-3-workflowscheme-project-get I note in the API document it says the…

Hello @Mario Aguero Welcome to the Atlassian community. What problem are you trying to solve with those API calls? What is the actual API endpoint you are using and the payload you are providing?

Hello @Hardy Burnett Welcome to the community. There is a Learning link at the top of the Community pages that will take you to a resource for training that includes both free, on-demand courses and instructor led courses. There you can find courses for all skill levels. Here is a search that lists the catalog for Jira…

Hello @Sandy Hsieh The API endpoint you are using has recently been deprecated/deactivated. https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-search/#api-rest-api-3-search-get You need to use the replacement endpoint:…

Hello @Isabelle Saalfeld Welcome to the Atlassian community. Yes, you could do that by adding a condition in the branch here: This is the condition:

The option to downgrade to the Free plan might be disabled if you still have more than 10 licensed users for Jira (or 3 licensed users for Jira Service Management) or if there is a billing issue on your account. If you are sure that you have reduced your licensed users as required then I recommend you contact you Atlassian…

Hello @Mar Information about deleting request types can be found here: https://support.atlassian.com/jira-service-management-cloud/docs/delete-request-types-from-your-service-project/ To delete the request type associated with the Email Channel you must first disable the Email Requests feature for the project.…

Hello @İclal Aslan There is not a native JQL function to query based on worklogs in the manner you describe. There also is not a native report to report on worklogs per user in the manner you describe. The API endpoints related to worklogs can be found here:…

Hello @Mar What type of project does this concern? Is the project Team Managed or Company Managed? Is it a Business, Software, or Service project? Do you want the replies to become comments on the related issue?

Hello @Manikandan.R2 Welcome to the Atlassian community. Are you the Organization Admin or Billing Admin? What happens when you try to change the subscription? Can you provide a screen image to help illustrate the problem you are encountering? Obscure confidential information like license keys and site URL.

Hello @Debra Romeo Welcome to the Atlassian community. Are the users that experience the problem able to successfully search for other users in other user picker fields? Have you confirmed that the affected users have the Global Permission for Browse users and groups?

Hello @DA Welcome to the Atlassian community. This is a user community, so it is not the best method to get feedback directly to Atlassian. You can check their public backlog to see if a similar suggestion already exists: https://jira.atlassian.com/secure/Dashboard.jspa You can ask your Jira Admins to open a support…

With Scriptrunner for Jira DC there is a function "commented()" that would allow you to search for issues based on comment attributes including the author and the comment and the date of the comment.…

Thank you for that additional information. If you have a plan for 50 users and you have less than 50 unique users in total between the two teams, then you can have them all on on Jira instance. You can use Permissions to allow users to see only the information relevant to their team. I don't think there is a way for you to…

While the issue includes that the prompt is happening after a Confluence subscription was cancelled, the actual prompt doesn't say anything about "Join Confluence". I did not find any other issues in Atlassian's public backlog that mention "disable" and "retrospective" in the Summary. You could add your vote to the issue,…

That link seems to be working fine for me. What issue are you encountering trying to access that page?

In which browser applications are the users seeing the correct version of the form? In which browser applications are the users not seeing the correct version of the form? Examples: * Chrome * Edge * Safari * Firefox * other Have you suggested that users who are experiencing the problem try a browser app where the problem…

Hello @Anne van Susteren-Finger Does this change request describe the scenario you are facing? https://jira.atlassian.com/browse/JRACLOUD-93694

Hello @Gor Greyan There is not a "Not Commented" trigger for Jira Automation in the Automation for Jira feature. Depending on the apps available to you, you might be able to construct a JQL statement to find the issues that match your criteria and use that in a Scheduled trigger to find the issues and then send email to…

Hello @Joachim Apparently this started as an experiment by Atlassian, per: https://community.atlassian.com/forums/Jira-questions/Delete-or-Archive-confirmation-now-required-to-delete/qaq-p/2926135 But it is listed as "Rolling Out" in the latest weekly blog about updates. Search for the text "Avoid accidentally deleting…

Hello @Victor Alvarez Welcome to the Atlassian community. Adding to what @Brant Schroeder said: What type of project does this concern? Get that information from the Projects > More Projects > View all Projects list. Find your project in the list and tell us what it says in the Type column. What are you trying to do to…

Is the project Team Managed or Company Managed? That shows directly below the text "Service project" in the sample image I provided previously. Have you suggested to the users that they clear their browser cached, try a private browser window, or try a different browser application? Perhaps they are getting cached data…

Hello @Jennifer Bader You mentioned this specific scenario: "(When viewing ticket, then clicking 'view workflow' when viewing the status list)? " Is the user able to edit the workflow by going to Project Settings > Workflows, and seeing the Edit workflow option under the Actions column?

Hello @Claude LEVEILLET Welcome to the Atlassian community. When you say "in a single organization" are you referring to the Atlassian Cloud Organization accessed through https://admin.atlassian.com ? If so, that would require an Enterprise plan to have two separate Jira subscriptions with two separate URLs but within a…

Hello @Mr_ Beedell_ Roke Julian Lockhart _RJLB_ Adding to posts that are more than 6 months old is discouraged per the Community Guidelines (ref: "necroposting"). Atlassian is releasing updates on a weekly basis, and so posts older than 6 months can contain outdated information. If you have a current question on the topic…