Trudy P Claspill Community Champion

If the user was ever on a paid or trail subscription of Standard or Premium, the permission scheme for the project could've been changed at that time and users could've been added to roles. If the subscription is then changed back to Free, the permissions limitations in the scheme are still applied to the project, and the…

Hello @Indy W As @Tudor Tofan stated the 429 error is entirely different from the you initially described. And based on the screen image you shared of the 429 error message, that doesn't even appear to be from any screen related to showing the results of automation rule execution in Jira. I recommend that you start a new…

Hello @Indy W In addition, your administrators should review the automation rules to see if the can be modified to reduce the executions that will count against your usage. Note that simply being triggered doesn't mean the rule will count as usage. Review this information:…

Hello @Shawn Wallace Welcome to the Atlassian community. You posted your question in the Confluence Questions forum, but mentioned Jira. Is this actually related to Jira? If so, I'll move the question to the Jira Questions forum. I'm not sure about the problem you are trying to describe. Are you saying that there are more…

@John Funk If the user is truly using a Free subscription that doesn't support adding users to project roles. https://support.atlassian.com/jira-cloud-administration/docs/what-is-the-free-jira-cloud-plan/

Hello @Horacio A. Salamanca Welcome to the Atlassian community. Your post tags indicate that you are using a Free subscription. Is that correct? Have you always used the Free subscription? Have you ever been on a paid subscription for this instance or had a free trial of the Standard or Premium subscription? Are you able…

Hello @Ihor M Welcome to the Atlassian community. Please refer to the answer I already provided.

Also note that this is a user community, not a method to directly contact Atlassian support. If you have a paid subscription of a product you can open a support ticket with Atlassian at https://support.atlassian.com/contact/#/ If you don't have a paid subscription, we here in the user community can try to advise you on…

Hello @Felipe Feitoza Welcome to the Atlassian community. When was your Confluence subscription deactivated? Did you have any other product subscriptions on that site for which you were paying? When a Free subscription is deactivated and there are no Paid subscriptions on the same site then the data of the free…

Hello @차혜린 Adding to what others have said, if you have a question specifically about your bill for the Atlassian product I recommend that you reach out to the Billing team by completing the form at this URL: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Maddie Harrison Welcome to the Atlassian community. When you say that it failed to add the response as a comment, did the response cause a new ticket to be created instead? Your Deployment Type for your post indicates you are using JSM Cloud, but I see in your tags that you have specified "data center". Are you…

Hello @Ajay Prasad To enable us to help you with this automation please provide screen images showing the entire automation rule and the details of each step. Also, please provide the details of the audit log for when the rule executed and you did not get the results you expected. Make sure you expand all the entries in…

Hello @Sabrine Cardoso Welcome to the Atlassian community. With regard to the high level reporting: Every status that is created is assigned to a Status Category. There are just three Status Categories - To Do, In Progress, and Done. These correspond to the lozenge colors for the individual Status values; To Do = gray, In…

Hello @Louise Baker Do you have any third party apps installed on your Jira instance? Some apps can affect which fields are displayed in screen, causing them to be hidden, such as the Scriptrunner Behaviours app from Adaptavist. You said - In List view, I added it as a column, which finally displayed it. I set the fix…

Hello @DaBu When did you receive the notification that your site was being deactivated? When a free site is deactivated, 15 days later the data will be permanently deleted. You can also contact the Licensing team to find out if your site can still be recovered:…

Adding to this.... Rank is a global. Rank is not specific to an individual project. This is because boards can be comprised of issues from multiple projects so the ranking has to be able to go across projects. If the rank of an item is changed in one board, it is possible that its position will change in another board as a…

Hello @Reick, Hildegard Welcome to the Atlassian community. Are you using a third party app to get test tracking functionality? If so, which one? When we know which one you are using then we can offer advice relevant to that app. If you have used native functionality to create a Test type of work item then you Jira…

@cschne41 @yqiao solution will work but will require you to run filter one to get a list of the Epics and then paste the issue ids from that filter into filter 2. You cannot have a single filter that will dynamically determine the Epics you want and also in the same filter dynamically get the children of those Epics. Also,…

I'm glad I was able to help. Please consider clicking on the Accept Answer button if your issue has been solved. That will mark your question as Solved which helps others searching the community find posts with validated responses.

Hello @Faheem Mushreef Welcome to the Atlassian community. It will help us help you if you provide screen images of your complete rule, the details of the steps where you are using smart values, the audit log output, and the original value of the Description field you are using for testing. I also recommend that you make…

Hello @yqiao I believe your answer is incorrect. The Create transition in a workflow is special. It does not support Conditions. It supports only Validators and Post Functions. Additionally there is no such condition as "Parent Issue Type" provided natively by Jira Cloud. If you are able to create this configuration in a…

Hello @Mitch Allen When you incorporate another project into the board filter you need to double check the mapping of Statuses to Columns for the board to make sure that the Statuses from the new project are mapped to the correct columns. You might be saying to yourself "But the two projects use the same statuses; i.e.…

Thank you for trying that, @luxanx In what type of field are you using the code? What is the Renderer applied to that field? You may have to ask you Jira Administrator what Renderer is used for the field. What version of the product are you using? You can get that by clicking on the question mark button near your avatar in…

Hello @Ryan Hormann When asking for help with an Automation rule it will enable us to help you more effectively if you share screen images of the entire automation rule. Without having that information, I might assume the following: 1. The Trigger that you used was Field Value Changed and the field you are monitoring is…

Hello @luxanx The image you have shared indicates you are using Jira Service Management server or Data Center (self-hosted) rather than Jira/JSM Cloud (software-as-a-service). Have you tried this? {code:|bgColor=#780000|color=#fdf0d5} Text color doesn't change {code} I don't have access to a Data Center environment to test…

Hello @luxanx Welcome to the Atlassian community. Can you clarify which product this concerns? You posted in the Confluence Questions community, but also I see Jira in your post tags. Additionally are you using the Cloud product (software-as-a-service, hosted by Atlassian) or the Data Center product (hosted and maintained…

Hello @Claus Østergaard Pedersen Thank you for that additional information. Can you click on the "+" button along the tab bar to the right and see if Goals is listed there? If so click on it and click Add To Navigation.

Hello @Eva Chan Can you provide a screen image of what you see? Do you recall with project template you selected when you created the project? Is the project Team Managed or Company Managed?

Hello @Maryam Nafissi Welcome to the Atlassian community. Does this concern email notifications generated by the native notifications features in Jira? If not by the native features, how was the email generated (i.e. automation rule or another method)? Does this concern notifications for a Jira Software, Business, or…

Hello @lucas_morais Without the addition of third party apps there is no method through workflow customization to block the creation of sub only work around to prevent creation of subtasks under one type of issue in a project while allowing them to be created under another type of issue in the same project. The only…