Trudy P Claspill Community Champion

This articles provides a bit more detail about how those radio buttons affect the scope of users that a customer can see. https://support.atlassian.com/atlassian-cloud/kb/fix-user-picker-fields-not-displaying-users-in-customer-portal/

Is there a user named "john" within the Organization to which the customer (from the original image) belongs?

Hello @Piotr Niewinski Welcome to the Atlassian community. Did you try again later? Did you try refreshing the page? Is another member of the project able to set the Assignee to that user? Are you able to change the assignee to a different user? Is the project/space Software, Business, or Service? Can the person be made…

Hello @Johnathan Smith Welcome to the Atlassian community. Is that a User Picker type of field? Is the form for a Jira Service Management project? If so, then in Project Settings > Customer Permissions you must allow the customers to share items with others. The bullets below the checkbox will determine the scope of user…

Hello Charles, Disclaimer: I am not an expert on Assets functionality. My understanding of assets is that each of those levels is an Object Type. And I don't believe it is possible to change the Object Type of an existing Object. Which means you could not "move" the Import test1 csv objects to make them Laptop objects. You…

I found the bug is already documented: https://jira.atlassian.com/browse/JRACLOUD-92272

I tried to do an import myself linking the items as children of an existing Epic and ran into problems also. I played with a few different methods and got different errors, but could not get it to work. There is currently an unresolved Bug that concerning linking a child issue to an Epic when both are being created in the…

Hello @Kshitij Chaudhari Welcome to the Atlassian community. Review the WAS operator described on this page: https://support.atlassian.com/jira-software-cloud/docs/jql-operators/ That is the extent of native JQL functionality for querying based on the historic information of the issues. To get more such functionality would…

The round function doesn't take any inputs. Try removing (0) Ref: https://support.atlassian.com/cloud-automation/docs/jira-smart-values-math-expressions/#Round

You're welcome!

Where you have added your objects, highlight that level in the schema tree and click the Attributes button. That gets you to the interface for adding attributes to that Object Type. Add a new attribute for the user/owner and in the Type column select the type for this attribute. If you want to link the objects to User…

Hello @deseymour Are you the owner of or do you have Editor permissions for the filter? After you change a saved filter you must execute the filter. Example: 1. When I first open the filter there is no Save option. 2. I make a change to the filter (added the "order by" clause). Still no Save option. 3. I click the…

Hello @Muhammad Daniyal Welcome to the Atlassian community. What are the exact steps you are executing to try to import the Word document contents? What version of Word was used to generate the document?

Hello @Charles Newton The Assets interface for Jira/JSM Data Center is a bit different than the one for Jira/JSM Cloud. Make sure any material you are viewing is for the correct environment. What do you have set up? * Have you created any schemas? * Have you created object types? * What object types have you created? * If…

Hello @halil_cicek Can you clarify what you mean exactly by the users can "see" the projects? Besides JPD, what are the types for the projects they see? Setting aside JPD for the moment, in Jira a project can be either Company Managed or Team Managed. Access to these two types of projects is handled differently. For Team…

To double check on whether an Automation rule could be affecting the issues I would look at the Global Automation Audit Log tab and check for Automations that were triggered after the issues were created. Even if they don't have the destination project called out in their project scope, they could interact with the project…

Do you have any third party apps that can interact with issues outside of the workflows and automations? For instance - JMWE has Event Based Actions and Scriptrunner has Listeners. Both can be triggered by the Issue Created event and take actions on the issues.

You can check if the issues have actually been deleted by going to Settings (gear icon near avatar) > System > Audit Log Deletion of a work item now causes a log entry there. You might also check if they have been Archived. What type of Space (project) is are the items being created in?

Hello @Christy Kennedy With the help of a Jira Administrator you should investigate if there is another Automation Rule that is causing some change to happen on the new issues you are creating through your automation. There could be another automation rule that is being triggered by the issue creation that is setting the…

Olá @Matheus Gomes , Bem-vindo(a) à comunidade Atlassian. Primeiro, você precisa adicionar os campos às telas/layout usados ​​no seu projeto. Você já fez isso? --- Hello, Welcome to the Atlassian community. You must first add the fields to the screens/layout used in your project. Have you done that? I need to add a select…

Hello @Steven Nelson Welcome to the Atlassian community. Can you provide more information about what you mean by "new format"? Are you in an environment where your company has switched from using Jira Server or Data Center to using Jira Cloud? Are you asking about hands on training for a Jira Cloud environment? If you are…

Hello @Steven Nelson Welcome to the Atlassian community. I'm not sure what you mean by "practice". Can you provide any additional detail. Also, what do you mean by the "old version". There is no customer visible "versioning" of the Jira Cloud product since updates are being released on a continuous basis. Do you perhaps…

Can you confirm that you are able to manually create individual issues in that same project through the UI?

Hello @Karan Mathur Are you paying for your subscription or using a free subscription? Have you tried in another browser application, in a private browser window, or after clearing your browser cache? Are other users experiencing the same problem? What is the URL of the page that is stuck loading? Obscure the portion that…

Thank you for that additional information. From the list view I can see you are grouping by Status and the 4 issues you specified are under the ESS Raised On SAP status. From the board view I can see that is the heading of the first column, and the column header indicates that there are 21 issues in that column. In the…

Funny, I've looked at 2 different Confluence environments (my Free instance and my employers Premium instance) and while they have two different toolbars between them (for the new Confluence editor) both have the undo/redo buttons in the tool bar itself but in different locations. And neither quite matches the layout of…

Thank you for that additional information. I see you have added a couple of screen images to your original post. Which issues shown in the List image are missing from the board image? You made the comment that you "turned off" the option for hiding done items. The ability to turn that off did not used to be available for a…

As I recall when saving a CSV file in Excel there is also a field to select the format, and there you should be selecting UTF-8. I no longer have the Excel app so I can't get a screen image of that. I found this image, but I don't know if it will match your Excel version.

Hello @Sarah Cheyne Welcome to the Atlassian community. Each execution of a Lookup Issues action overwrites the result of the previous Lookup Issues action. You cannot execute multiple such actions and the reference the results of one versus another using {{lookupIssues_#}} After the first Lookup Issues action you have to…

Thank you for sharing that additional information. Have you tried from a different computer to see if you still have the problem? It would be helpful in the debugging process if you grant another user access to the board to find out if they experience the same problem. Organization Admins would be able to impersonate you…