Trudy P Claspill Community Champion

Hello @jiabin Welcome to the Atlassian community. This seems to be a continuation of the post you already have opened here: https://community.atlassian.com/forums/Confluence-questions/how-to-change-back-free-from-standard-plan/qaq-p/3158862 If you are having difficulty reactivating you subscription and the advice being…

Hello @zach_leigh Welcome to the Atlassian community. You said this happens on one of your boards. Are you able to use other boards without experiencing this problem?? What type of Space does this board reference? Does it pull in data from more than one Space? You can get Space type information from the View All Spaces…

Hello @김수지 Welcome to the Atlassian community. We are a community of users of our own Jira instances. We do not have access to your Jira instance. We may be able to make suggestions to help you debug the situation. But if this is truly an urgent matter you need to contact the owner/administrators of the Jira instance for…

Hello @Murrin_ Joanne Welcome to the Atlassian community. Can you provide links to the discussions you are referencing? Can you show us an image of your toolbar in Confluence? I see the button in my toolbar. Does your toolbar look different? I don't specifically recall the button being absent prior to this. If this is a…

You are correct @Maxine Freedman-Thompson . I never look at the advanced options because I am either creating my CSV files with a text editor and using commas, or when using a tool like Excel I put each field in a separate column and then save the file with the CSV format option, as @John Funk suggested in his reply.

Alternately, if you don't want the user (or agent) to actually choose the hardware, you could create an Automation Rule that includes a Lookup Table action to create a table of key/value pairs where the keys are Roles and the Values are hardware.…

Hello @Arden Whittleton Welcome to the Atlassian community. Where is the user role information in this scenario? Is it a selection list field in the form or issue? Where is the full set of hardware options coming from in this scenario? How are the hardware options associated to roles? Can a role include more than one…

That is great to hear! 

Hello @Tiemen Blankert When you close the sprint you must choose what to do with the incomplete issues - move them into the Backlog or move them into another not-started sprint. Which are you choosing to do? Issues will keep track in the Sprint field of all the Sprints to which they were added and remained in when the…

Adding to this... When Atlassian deactivates a subscription due to inactivity they hold the data for a limited period of time before permanently deleting it. The amount of time differs depending on the nature of the subscription; a free trial, a free subscription, or a paid subscription. The time period can be as short as…

Hello @Tom Hanks Welcome to the Atlassian community. What error message is the user receiving? Is the user able to access any page in that space, such as the home page for the space? Is it only one specific page that the user is unable to access? If the user is able to access some pages in the space but not others, that…

Hello @Precious Udofia When you say you created a new board, how did you create that new board? Did you create and save a Filter to select work items, and then create a new board based on that filter? The board will include all the work items that match the filter. For a Scrum board, it will include all the future and…

Hello @Isabel Green Can you provide screen images that show the board with the items hidden, and then a screen image of the details of one of the hidden items? Hide confidential data. I'm interested in the Status, Type, and Resolved and Updated dates of the affected issues. Are you using a kanban board or a scrum board? If…

Hello @Vitalii Zapolskyi Welcome to the Atlassian community. I have not yet found a change request for that listed in the Atlassian Public Jira instance. If you are a Jira Administrator, you could open a support case directly with Atlassian to ask them if this is a documented change request and get the link from them.…

Hello @Helen Tracy Welcome to the Atlassian community. Is there something distinctive about these tickets that make them identifiable versus the other tickets in the project? Do they have a unique Component, or Label, or Issue Type? If so, or if you can add that type of distinction, then you could set up a Automation Rule…

Thank you for sharing @Thomas Brennan ! I have not heard of this problem before, but will definitely be adding it to my bookmarks for future reference.

Hello Mike, Automation for doing what, exactly? I don't think we established if you are using Forms with a Jira Software or Business project, or with a Jira Service Management project. Are you required to keep the fields on the form and fill them in there? Or can you remove them from the form and use automation to add the…

Thank you for those details @Nathan C . I was able to recreate your experience. What I am observing is that I see the child issue type (i.e. Bug) once for each Epic that has that type of child issue. I created a filter to select two Epics and their child Bug issues. One of the Epics has just 1 child Bug issue and the other…

Hello @ChrisP_SD Thank you for that screen image. That is helpful. It is possible that you are an Organization Admin for an Organization but not the Organization under which the Confluence and Jira instances you access exist. To find the name of the Organization under which your products exist, when logged in to Confluence…

Hello @ChrisP_SD You are not in the correct location to find Storage information. Based on your screen image your Organization has Centralized User Management as described at the beginning of the reference document I linked. In that document if you go to the section titled How do I track storage for each app? then you will…

It appears that there is currently no tracking of changes made to Status configuration information. https://jira.atlassian.com/browse/JRASERVER-70388

And what specific changes are you trying to track? Addition of new statuses? Deletion of existing Statuses? Change of the name of a Status? Change of the Category assigned to a Status?

Hello @Dean What sort of changes are you trying to track? Are you talking about changes to the global list of Status values that are then available for use in workflows for Company Managed projects? Are you talking about changes to workflows? Are you talking about changes to the status of individual issues?

Hello @Alessia C Welcome to the Atlassian community. Are any other users able to access the same board with the same URL? Are you able to access any other page within the Jira instance? It would be helpful if your Jira admin could join in on this dialog. There will probably be questions asked that only the Jira Admin can…

Hello @Kaveer Partnership Welcome to the Atlassian community. There is an open change request with Atlassian to add this functionality. You can add your vote to it here: https://jira.atlassian.com/browse/JRACLOUD-74232 If you subscribe to the Atlassian Guard product, you can follow the guidance here:…

Hello @Alessia C Welcome to the Atlassian community. This reply is not the same topic as the original thread. And I see you started a new Question for your topic. Look for answers there. https://community.atlassian.com/forums/Jira-Service-Management/My-access-has-been-revoked-from-a-board-the-admin-didn-t-do/qaq-p/3158725

Hello @bhartsb Welcome to the Atlassian community. You have two options. You can follow the guidance in this document to see if you can reactivate the subscription yourself. https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ You can also contact the Licensing, Billing, and Pricing…

Hello @ChrisP_SD The Admin interface has changed and the documentation provided by @Carlos Garcia Navarro has not yet been updated. Rather than there being tabs across the top, now there is the navigation panel on the left. The correct path to get to Storage management in the screens you see is described here:…

Hello @G P N Another alternative is to set up two workflow transitions with the same from and two destination statuses. In one of those transitions set a Condition that matches what you want to apply. In only that transition include the Deviniti post function. In the other transition have a Condition that is the opposite…

Hello @FS TUNNEL-Equipe Mgt Your post tags indicate you are using a Free subscription for Jira. Is that correct? If so, the suggestion to archive issues using the native Archive function is not available to you. Native issue archiving is available only in Premium and Enterprise subscriptions. But I agree with the other…