Trudy P Claspill Community Champion

Thank you for that additional information. Are you successful in directly typing the issue key into the field? Is your Automation rule working as you intended now? FYI - here is the link to the documentation for Actions in Automation Rules for Jira Data Center v10.3…

Hello @Phat Nguyen You said: When i clicked on the sccld, it only allows me to put in new users (emails), but there is no option to add more projects/spaces to it. As you can see, there are currently 6 spaces in the current sccld organization. I want to add new project to it to make it 7. Because the new organization…

If your company no longer has anybody with Administrator permissions to your Jira instance that could make it difficult to debug this problem and any other problems that come up in the future. I advise you to contact your company's technical support team to raise that concern and confirm if it is true. Regarding the…

Hello @Mandy Houck Welcome to the Atlassian community. What type of project does this concern? Click the ... button next to the project name in the panel on the left.vthe pop up will include two lines of text at the bottom. What do they say? Are you the administrator for this Jira system? It sounds like your administrators…

Hello @Agustín Ezequiel Wenner Welcome to the Atlassian community. What is the Type of Space you are using? Click the ... Button next to the Space name in the panel on the left. In the pop up that displays at the bottom will be two lines of text that day something like "Service space Company-managed". The Space type will…

Hello @Phat Nguyen Welcome to the Atlassian community. Can you provide a screen image of the page you view that shows multiple projects in an organization?

Hello @Ron Kindling Welcome to the Atlassian community. This document provides guidance on how to reactivate a subscription. https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ Alternately you can contact the Licensing Support team by completing the form at this site.…

You debate whether you should answer the phone or pretend you have already left. As a dedicated and professional Atlassian administrator you decide to answer the phone. You barely have a chance to say 'hello' when a frantic voice says "The numbers on my year end reports from Jira are totally wrong!!!!" ...

Hello @lakshay Mahajan Welcome to the Atlassian community. What steps are you executing to try to add people to groups? What response do you get? Is there an error message?

I have flagged your post to raise it to the attention of Atlassian team members. They should respond within 2 business days.

Hello @Chang Jikyu I don't see any active incidents currently in Atlassian's Status page: https://status.atlassian.com/ When you opened the second ticket, did you copy into it the same information as the first ticket? Or did you open a ticket to tell them you can't access the first ticket? I would recommend you try the…

Hello @Loïc Loiseau Welcome to the Atlassian community. This is a user community, not Atlassian Technical Support. If you want to work directly with Atlassian support create a case here: https://support.atlassian.com/contact/#/

Thank you for providing that link. That video was not produced by Atlassian. JiraBro does not indicate they are an Atlassian representative. This is Atlassian's official Youtube channel: https://www.youtube.com/c/Atlassian It is wise to verify your sources against official communications directly from Atlassian. Atlassian…

Can you provide a link to the video? Was it produced by Atlassian or somebody else? Did they say the functionality was available to everybody, or did they say it was coming soon?

Hello @Joachim Krenciszek Welcome to the Atlassian community. There are two stages that Atlassian goes through with inactive subscriptions. First, they deactivate the subscription. After a grace period they then permanently delete the data. The grace periods can be as short as 15 days or as long as 60, depending on the…

I am not aware of any apps that provide functionality like that for Confluence Data Center. I found a few "gamification" apps but they are available only for Confluence Cloud. You can search the Atlassian Marketplace. Perhaps there is something that I missed. https://marketplace.atlassian.com/

I see. So you have the option to set a background color but not to use a custom image. In all the instances I have access to I have only seen color as an option. According to the weekly blog for updates the feature is still rolling out. So I would guess that it has not yet arrived in your environment.

Hello @никита Welcome to the Atlassian community. Can you provide more context for your use cases? Confluence is a wiki/collaboration tool. How do you see "achievements" and "thanks" being used within that environment? I see that you posted the same question a few days ago in the Trello Questions forum. In which Atlassian…

Hello @Vandana Mandal Were you able to address your requirement with the reference article I provided?

Hello @Drew Clifton Welcome to the Atlassian community. Have you tried to create this automation rule yet? If so, show us what you have so far and tell us what part is blocking you. When would you want this inheritance to occur? What would you expect to happen if an item's Components were manually changed? For other…

Hello @Thierry Raoul Berset I have not tried that process myself. Have you opened a support case directly with Atlassian to find out if this is a known limitation? I did not find it in the documentation I checked nor in the public backlog. I did see that databases are not supported in the export of a Site backup.…

I posted my last response with a copy of my simple rule before seeing your response that you found the root cause. I'm glad you figured it out!

Hello @Mohamed-Bachir LEMZAOUI Thank you for the additional information. You said the project is company-managed. The other aspect to the project type is if it is Business, Software, or Service. Which of those is this project? Can you show us the rule execution audit log details for a run where you expected the field to be…

I see from your response to @Marc -Devoteam- that you are still not finding the option. Thank you, but where did custom backgrounds go? I even switched to Enterprise trial plan - still missing What kind of Space are you trying to change? Can you show us what you see when you click the ... next to a Space name in the panel…

Is the account a Managed account, managed by some Organization? Or is it a personal account set up by the individual user? The last steps apply when the account is a personal account, not managed by any Organization. If it is a managed account then the Organization that manages is will need to be contacted to temporarily…

@Mohamed-Bachir LEMZAOUI I see your simple use case. In order to debug what is happening we need to see the entire rule. Can you confirm for us that you are trying to change the native Team field, and not another custom field that is also named "Team"? What is the Space type to which this rule applies; Business or Software…

Hello @Mohamed-Bachir LEMZAOUI Welcome to the Atlassian community. Are you referring to the native Team field? If so, your conclusion is incomplete. This JSON code works to clear the field in an Automation rule for a Company Managed Software space in the Edit Work Item action on Jira Cloud.

As I said, the terminology was changed. "Projects" was changed to "Spaces"

Hello @Asier Vadillo To get the content as ADF format you would need to use the Send Web Request action to call the Jira REST API and parse the webresponse For a tutorial on using that action refer to: Automation for Jira - Send web request using Jira REST API The endpoint you would need to call would be:…

Hello @Shilsha Technologies Welcome to the Atlassian community. What subscription plan is being used? The number of Automation Rules that can execute in a month can be limited by the subscription plan. Are you familiar with Automation Rules? If not, click on the Learning link at the top of the Community pages and take…