Trudy P Claspill Community Champion

Is that new error occurring in the source or destination Jira/JSM instance? Is there more than one JSM space on the source instance? If so, when you tried to use the Copy Data option to copy the JSM space were other JSM spaces listed? You said there is already a JSM space on the destination instance. Does it have the same…

The tags on your post indicate you are using Cloud products. Are you trying to copy this JSM project from one Jira/JSM Cloud instance to another Jira/JSM Cloud instance? If you are, have you looked at the Copy Data option available to Organization Administrators? Documentation home…

Hello @Ho Ming Si Lalao Angelo Welcome to the Atlassian community. When you say "merge" do you mean you want to move the items from one Space to another Space, or do you want to leave the items in the original Space and make copies of them in another Space? Are the source and destination Spaces Team Managed or Company…

Hello @Nicko Hoang Welcome to the Atlassian community. What type of Space does this concern? Click the ... button next to the Space name in the navigation panel on the left and tell us what the last two lines in the pop-up say. Can you provide screen images show us: * The List view where you have set a Category value for…

Hello @Sharad Dadarao Chate This portion of your answer is technically incorrect. Right now, Jira does not support showing Epics from only one space while pulling stories from all other spaces. A Jira Plan shows issues based on the Sources defined for the plan. If a Source can be constructed to get the Epics from one…

Hello @Suraj Pawar Your first question was asked by another community member and you provided the answer yourself in this earlier post: https://community.atlassian.com/forums/Jira-questions/Retroactive-update-of-a-Key-Result-in-Goals/qaq-p/3169334 I have not worked with Goals so unfortunately I don't have answer for your…

Hello @Lindsay Kirsch You would need to create a custom filter to get the Epics from the one Space and the child issues across all spaces. i.e. (project=Space1 and type=Epic) or childissueof("project=Space1 and type=Epic") Natively Jira does not support that type of nested filtering. You would instead have to provide an…

Ah, so it isn't the JQL condition to check the project but rather the following JQL condition that looks at the linked issue Status and Status Change date. It crossed my mind to wonder if the second JQL condition was being met, but then I got distracted ;-)

In my testing having the JQL condition within the branch did not cause 100% failure. Here is an example where the issue found by the Schedule trigger JQL key in (CS-85) ... has multiple issues linked to it from other projects, including one issue linked from the CUS project. The rule scope is Global and the actor is…

Was the SOFTSUP item linked to the GD item at the time that the rule was executed (9:03:00)? In my own experiments I found that if the "project = XXX" condition within the Linked Work Items branch failed, then in the rule execution log it would report that no linked issues were found. I tested that against an issue that…

Hello @Erica Robinson What is the Space type of the SOFTSUP space? Can you try changing the actor of the rule from Automation for Jira to yourself? If the rule then runs successfully and if the SOFTSUP space is a Company-managed space, then check the Permissions Scheme associated with SOFTSUP and confirm that the Browse…

Helo @jose espin Welcome to the Atlassian community. Has Confluence ever been part of the site previously? Was a previous subscription to Confluence cancelled for this site? If so, when? If a previous subscription to Confluence was cancelled for the site that process may not yet have been completed. Until Atlassian…

I would add to this list that use of third party apps can contribute to poor performance as the volume of data grows, depending on the construction of the third party app.

I see, so you want to change the fields available only in the Epic item type. In that case look at the Configure Issue Layout option I mentioned to see if you have sufficient permission to change the fields that are displayed for the Epic item. There is a new permission - Manage Issue Layouts - available in Permission…

Hello @POOBALAN MUNUSAMY Your post tags indicate you are using Jira Cloud. Based on the graphics in your images you are actually using Jira Data Center. Please share with us the version of Jira Data Center you are using. You can get the version number by clicking on the Help button (near your avatar in the upper right…

Hello @CWM Welcome to the Atlassian community. Do you want the rule to act on only those two very specific items? Or are you trying to create a more generic rule that is triggered by transitions of items in MS1 and causes transitions of items in MS2? If you are trying to build a more generic rule, how will you know which…

The emails you have received should contain all the updates made to the ticket. If you have more information to add to the ticket you can do that by replying to the email. You could also reply to the email to add an update to the ticket letting them know about the error you are receiving when you try to view the ticket in…

Hello @priyanka naik Are you trying to provide an answer to the original author? Or are you trying to get an answer to the question you posted? To answer your question, if your current platform is Jira Server, those licenses can no longer be purchased or extended. If your current platform is Jira Data Center, refer to the…

Hello @Valerie Hurwitz Welcome to the Atlassian community. You can go to the Billing Support page and complete the form there to start working with them to resolve the issue https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @Chang Jikyu Considering that I flagged your post here on Dec. 23 right before the Christmas holidays it is possible that response times are slower than 2 business days, or Atlassian may consider more days than just Dec. 25 and the weekend to be non-business days. I have escalated your post here through an alternate…

for the company board, I don't have access to configure fields at all. The fields we want to configure would be to remove sprints and to make it a start end date. We have a workaround which is to leave the field empty and then on timeline drag the start and end date. Perhaps I misunderstood. You said you had two Scrum…

Hello @Андрей Орлов Welcome to the Atlassian community. Has your Server license expired? Based on the information available here, it is unclear to me if a customer that has an Server license (expired or not expired) is still consider an "existing" customer. For an authoritative answer I advise you to submit that question…

Hello @Quinn Rankin Welcome to the Atlassian community. The ability to delete tickets is based on the allocation of Permissions within the project. Permission allocation is different between Team Managed and Company Managed projects. In Team Managed projects permissions are allocated based on Project Roles. A user that has…

You will need to work directly with Atlassian to get assistance with reactivating your subscription. To do that you will need to complete the form on the Billing/Licensing/Purchasing support page: https://www.atlassian.com/company/contact/purchasing-licensing#/ Note that after deactivation Atlassian holds the data for a…

Hello @Nikkita Willis Welcome to the Atlassian community. The page Transfer Confluence data includes a link to the page What data is copied. That page includes the section What Confluence data is copied and what isn’t According to that Whiteboards and Databases do copy. Disclaimer: I have not used the function before with…

Disclaimer: I have no experience with the Kepler plugin. What version of Jira Service Management are you using? What version of the Kepler plugin are you using? Have you confirmed that the version of the plugin you are using is supported for the version of JSM you are using?…

Adding to this... @Beth Richardson Can you provide a screen image of what you are viewing? "Timeline" and "Board" may refer to two separate views of data. If you are referring to a single view as "timeline board" it is a bit unclear what exactly you are viewing.

I recommend that you contact Atlassian Billing Support directly to get assistance. https://www.atlassian.com/company/contact/purchasing-licensing#/ As users of our own subscriptions we cannot access your subscriptions to help you directly.

Hello @Lisa Thomas Welcome to the Atlassian community. What is the filter that you are currently using? I don't believe that you can construct the filter you want if you have only native Jira filtering capabilities. Essentially you want a two part filter; i.e. "Stories/Bugs that are not Done/Rejected" or "subtasks of…

Hello @Shayne Ward Welcome to the Atlassian community. As a user community we don't have access to your account/subscription information. When you say you had a "partner" add you as an administrator, is that somebody within your company or are you talking about an Atlassian Solution Partner? Who in your company receives…