Trudy P Claspill Community Champion

Hello @prabha Welcome to the Atlassian community. We are a user community. We cannot start trial subscriptions for you. Customers need to start their subscriptions to Atlassian products for themselves. You can start your own trial of Jira and Confluence by visiting the Atlassian website. You might want to sign up for the…

Hello @chouhan.1505 The tags on your post include both data center and cloud. Which hosting are you actually using? Jira Data Center is the product that your company would need to install on servers that they manage and those servers could be physical or in a Cloud provider. Jira Cloud is the product where Atlassian…

Hello @Irina Creoleanu Welcome to the Atlassian community. What is the exact message that you get when attempting to access the Billing preview? Can you provide a screen image of what you see? When you go to the Administration Hub do you see more than one Organization? After selecting an Organization, if you have more than…

Are you saying you are unable to try the reactivation steps and unable to complete the form for Licensing support because you do not have access to the Billing options? If so, you would need to contact the members of your Organization that do have access to the Billing options.

Hello @이정범 Welcome to the Atlassian community. You can find guidance on cancelling a subscription here: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/ Make sure you are following the instructions that match the Billing Experience for your Organization. If you want to work directly with…

Hello @Jonah Johnson Welcome to the Atlassian community. You can contact Atlassian Licensing/Billing/Pricing Support for assistance by completing the form at this site. https://www.atlassian.com/company/contact/purchasing-licensing

Sorry, I did not see your second response before posting my additional questions. Yes, the deactivation of the subscription could be the cause. The person who set up the subscription should have received emails warning about the deactivation. That email should be found and reviewed to find the cause of the deactivation.…

Thank you for that additional information. Are all the Spaces Service type Spaces? What does the second line in the bottom of the pop up say; Team-managed or Company-managed? Are you the Organization Admin for the Atlassian Cloud Organization under which the subscription exists? What App role has been allocated to the…

Hello @Fadlizan Welcome to the Atlassian community. The tags associated with your post indicate you are using a Free subscription. Is that accurate? Is this affecting all Spaces (f.k.a. Projects) in your Jira instance or only some of them? What are the Types of the affected Spaces? When you click the ... button next to the…

I clicked every link in the page I provided and they all worked for me at this time. None of them show the URL of the page in your image. What page were you viewing when you clicked that link? What text was displayed for that link on that page?

Hello @Agnese Welcome to the Atlassian community. Access to Company Managed projects is done through allocating the Browse Projects permission in the Permission Scheme associated with the project. You can find information about Permission Schemes here:…

Hello @AhmedWakeel Referring to your earlier post on this same topic: https://community.atlassian.com/forums/Confluence-questions/Confluence-Account-is-not-accesbile/qaq-p/3168569 ...you did not mention that your subscription was deactivated due to inactivity. Please refer to he response I posted to another user facing…

Hello @Steffan Klein Welcome to the Atlassian community. Prior to your recent attempt to access the data, when was the last time that you accessed it? Atlassian reserves the right to deactivate Free subscriptions due to inactivity. Typically the inactivity period is 120 consecutive days of not accessing the instance. As an…

Hello @AhmedWakeel Welcome to the Atlassian community. As stated in the message: * Did you check the Atlassian Status page to see if there are known active incidents? I just did, and there are not. * Did you wait 5-10 minutes and then try again? If you have done both of those and you are still encountering a problem then…

Hello @Anthony M Stram Welcome to the Atlassian community. When was the last time you accessed Confluence? Atlassian has a policy about deactivating free subscriptions that remain inactive for an extended period of time (120 days). They send multiple emails to the Organization admin as that period is approached, warning of…

Hello @Yevhen Kliukin _Geniusee_ Welcome to the Atlassian community. We are a user community and do not have the ability to restore your subscription. If you had a free subscription and there was no activity in it for 120 consecutive days then Atlassian has a documented policy about deactivating inactive subscriptions. If…

Were you able to resolve your issue? If not we can continue to walk through this and guide you in the process. You might also want to take advantage of the free, on-demand courses available through the Learning link at the top of the Community pages, if you are new to Jira. There are courses for various levels of…

Unfortunately, that is not the process that transfers to data to your HR project. The first page shows Automation Rules that are set up to run only for the Open Positions project. It shows just one rule. The second page is the details of that rule; when a new issue is created in the project, send an email. There might have…

Hello @Salvador Espinoza villegas Welcome to the Atlassian community. Are you talking about fields created with this app? https://marketplace.atlassian.com/apps/1220708/kepler-attachment-fields-simple-multiple?hosting=datacenter Can you provide a screen image of "the applicant portal"? Are you referring to the Jira Service…

Olá @Igor Souza Bem-vindo à comunidade Atlassian. Em primeiro lugar, note que este é um fórum público. Qualquer pessoa na internet pode ver a informação que publica. Não é recomendável publicar endereços de e-mail publicamente. Se a conta do utilizador for gerida por alguma organização, essa organização terá de atualizar o…

There is still a possibility you have sufficient access. When you click on the ... button next to the "Open Positions" project name do you see an option for Space Settings? If you have that option, click on it. Do you then see a new panel on the left with an option named "Automation"? If so, click on that. If the custom…

@Simon Knudsen You asked about advantages to creating a Company managed project versus a Team managed project. The advantages depend on your perspective. With Team Managed projects the users in the project's Administrator role have the ability to customize workflows, create custom fields, create custom issue types, and…

Adding to this... Atlassian has a policy of deactivating inactive free subscriptions that are inactive for 120 consecutive days. Multiple warning emails are sent before the deactivation occurs, and then another is sent when the deactivation is actually executed. Per Atlassian's documentation they will retain the data for a…

You don't need to go to the Space Settings to find Customers. It should be available from the main navigation panel when you select the Space.

If you would like to make that suggestion to Atlassian you can click on the Help option in Jira (the button near your avatar) and select the Feedback option to document and submit that suggestion.

Hello @Mandy Houck Thank you for the detailed explanation and screen images. That is extremely helpful. What I see is that this concerns two separate projects (spaces) in your Jira instance. There is the Service space named "Open Positions" into which the candidates information is initially added. There is the second space…

Hello @Joel Vanderveen Welcome to the Atlassian community. It appears that option is not available in the Confluence Cloud version of the macro. There is a change request about it, to which you can add your vote. https://jira.atlassian.com/browse/CONFCLOUD-79033

Hola @Agustín Ezequiel Wenner Bienvenido a la comunidad de Atlassian. ¿Qué tipo de espacio estás utilizando? Haz clic en el botón de los tres puntos (...) junto al nombre del espacio en el panel de la izquierda. En la ventana emergente que aparece en la parte inferior, verás dos líneas de texto que dicen algo como "Espacio…

Hello @Jennifer Marple What is the Event you are using in your Event based action? Can you show us screen images of the details of the Event Based action? I'm not clear where exactly in that action you are using the JQL.

Hello @Riyas Khareem Only people with Edit permissions for the filter can change what it retrieves. Can you share with us the details of the filter? Natively Jira provides a couple of JQL functions for searching for child items, as documented here:…