Trudy P Claspill Community Champion

Comments

  • Hello @Mahanth Prudhvi P Here is an example. Let us say you want to restrict a transition so that only the Reporter or Assignee can execute it. First, add that restriction. It appears in the panel on the right. By default the system assumes you mean AND so only a user who is both the Reporter AND the Assignee could execute…
    in Is there a concept of AND or OR concept in the new model of workflow restrictions Comment by Trudy P Claspill January 6
  • Hello @rohit_ambekar Have you tried to construct the rule? How many previously done tickets do you need to update? There are a few ways you could accomplish this, depending on the number of tickets that need to be updated. First, formulate a JQL that will select the tickets; i.e. Project in (X) and status=Done and "Due…
    in In JIRA timeline - I want to see start date, due date and actual completion date on bar Comment by Trudy P Claspill January 6
  • It should not be requiring a user to login. They only need the form link, which you provide to them. Anybody with the link can complete and submit the form. You have to make sure you set the Access for the form to Public, versus Open or Limited, as shown in the image in @Rajat Pratap Singh 's reply.
    in Is it possible for unlicenced person to fill out a form developed in jira Comment by Trudy P Claspill January 6
  • Hello @Natasha Bartlett Welcome to the Atlassian community. With Public Forms unlicensed users could complete a form to create an issue in a Software or Business or ject. https://community.atlassian.com/forums/Jira-articles/Public-forms-are-coming-to-Jira/ba-p/2995431…
    in Is it possible for unlicenced person to fill out a form developed in jira Comment by Trudy P Claspill January 6
  • Thank you for the additional information. You will need to contact the people who granted you access to the micron Jira instance to get this resolved. That type of redirection could be a permissions issue. You may have permission to create issues in the specified project, but you might not have permission to view the issue…
    in I submitted JIRA tickets but i try to open the link cannot show me the page and ticket status. Comment by Trudy P Claspill January 6
  • Hello @JEFFREY HOW Welcome to the Atlassian community. Can you share the URL that you are trying to use to access the ticket? Here we are a user community, using our own Jira instances. It is very unlikely we have administrative access to the site where you submitted your ticket. But we may be able to offer you some advice…
    in I submitted JIRA tickets but i try to open the link cannot show me the page and ticket status. Comment by Trudy P Claspill January 6
  • Hello @Jeremy Wood As far as I know the Personal Space has the same functionality as other spaces. The main difference that I see is that the user gets a directly link to their Personal Space under their avatar: And the key for the Space is the user's Atlassian Account ID (the hexidecimal ID not the login) preceded by a…
    in What makes a Personal space Personal? Comment by Trudy P Claspill January 6
  • The amount of time required for access to be granted depends on exactly what was done to grant access. If access was granted by, for example, adding you to a user group in a MS Azure system, and groups and group membership in Atlassian Cloud are obtained from that system, then there could be a delay while the systems…
    in No access after given access Comment by Trudy P Claspill January 6
  • Let us know if you have additional questions.
    in No access after given access Comment by Trudy P Claspill January 6
  • Thank you for sharing the information about options for start-ups @PJ Zaiac . I was not aware of that but will note it for future reference!
    in jira and confluence free trail Comment by Trudy P Claspill January 5
  • Disclaimer: I am not a Trello expert. I'm just looking at the publicly available documentation. According to Delete a board the board must first be Closed. At that point a Trello workspace admin can delete the board if the Trello Workspace is not Free. And according to Close a board "Only board admins and Premium…
    in Orphaned Trello boards – cannot rename or delete (original owner left) Comment by Trudy P Claspill January 5
  • Hello @Elijah Egan Welcome to the Atlassian community. Are you using a Free Trello subscription or a paid Trello subscription? Can the email address of the former user be reactivated and the credentials provided to another user to login and update the board admins, or delete the boards?
    in Orphaned Trello boards – cannot rename or delete (original owner left) Comment by Trudy P Claspill January 5
  • Hola @om , Bienvenido/a a la comunidad de Atlassian. ¿Estás seguro/a de que el mensaje dice "Loop"? ¿Podrías pegar aquí una copia del mensaje? No creo que Atlassian tenga un producto llamado "Loop". --- Hello, Welcome to the Atlassian community. Are you sure the message says "Loop"? Can you paste a copy of the message…
    in NO PUEDO ELIMINAR MI CUENTA Comment by Trudy P Claspill January 5
  • Hello @Emil Kaczmarek Welcome to the Atlassian community. What was the exact notification that you received about this disablement? When did you receive it? Atlassian has a policy about labeling inactive (90 days) Trello accounts and deleting dormant (2 years inactive) Trello accounts. Was the notification you received…
    in How to get a deeted board restored Comment by Trudy P Claspill January 5
  • Hello @Christian D_ Ruf Welcome to the Atlassian community. Have you followed the guidance in this documentation? Close a board If you are not able to follow that guidance, at what point in the steps are you not getting the information provided in the document? Can you provide a screen image to illustrate your problem?…
    in Cannot close boards Comment by Trudy P Claspill January 5
  • Hello @Michael Crabtree Welcome to the Atlassian community. What is the exact message you get? Do you have access to other Confluence pages in the same Confluence instance? There are multiple levels of access for Confluence. * You must be an authorized use of that specific Confluence site, or the site and space must allow…
    in No access after given access Comment by Trudy P Claspill January 5
  • Hello @Devarajan Mani Welcome to the Atlassian community. Do you already have the list of roles you want to remove? Or are you asking how to get a report of roles that are unused? Note that roles may be used in the following (list may not be complete): * Space permissions * Workflows (i.e. Conditions, Validators, and Post…
    in How to remove roles that are confirmed to be unused in Jira Cloud? Comment by Trudy P Claspill January 5
  • Hello @Azhar.Khan34 Based on my experience a work item that has been archived (in Jira Cloud) can still be viewed in the UI using a direct link if the user has permission to view it per the project/space permissions and issue security. Example: So I would expect the API that retrieves an individual issue by key; i.e.…
    in Jira REST API returns archived issues but does not expose archive state Comment by Trudy P Claspill January 5
  • Hello @Popovic Milan Welcome to the Atlassian community. No, you cannot use the Summarize a Page feature in Confluence Cloud if Rovo is not available and enabled. Based on the Confluence pricing page, Rovo is currently available on the Standard, Premium, and Enterprise plan, but could be disabled by the Organization Admins…
    in Can I use the Summarize a Page function if I don't have Rovo? Comment by Trudy P Claspill January 5
  • @Trudy Claspill Thanks for checking this. I am trying to create jira using curl command for myself. I created api token in jira and used the same here. I was able to create story/tech-task/defect from jira. Now i am trying to do same in command prompt using curl command. For this do i need some permission's. Also for the…
    in getting access denied while creating jira using POST curl command Comment by Trudy P Claspill January 5
  • Thank you for that additional information @POOBALAN MUNUSAMY Are you still using the original rule you wrote, or did you modify it as suggested by @Bill Sheboy ? If you modified it, please show us the new rule and show the details of each component of the rule. If you are still using the original rule, note that you can't…
    in Automation - email on wroklog not updated Comment by Trudy P Claspill January 5
  • Hello @rohit_ambekar With the trigger you have set on this rule, the Exceeded value will be calculated only when an issue transitions to Done. If the dates are changed, the Exceeded value will not be re-calculated. To re-calculate, based on just this rule, you would have to change the work item Status back to In Progress,…
    in In JIRA timeline - I want to see start date, due date and actual completion date on bar Comment by Trudy P Claspill January 5
  • Hello @Diane Mascart-McKeon In what way are you prevented from changing the sprint name? Are you not finding the Edit Sprint option in the Backlog screen, under the More Actions options for a sprint? Do you find it, but the dialog doesn't open? Does the dialog open but you are unable to actually change the value? Are you…
    in Change sprint name Comment by Trudy P Claspill January 5
  • Hello @Shayne Ward A person that has only the Billing Administrator role would not receive request related to granting a user access to Jira. Nor would they be able to give a user access to Jira, if they only have the Billing Admin role.
    in We’ve asked your admin to add Jira for you Comment by Trudy P Claspill January 5
  • Hello @Shayne Ward You said "Our admin from Confluence did add me as an admin" What did your Confluence admin do to make you an admin? Which admin role did they give you? A person who is an Confluence App Admin only would not have enough permission to give you access to Jira. That would require one of the following roles…
    in We’ve asked your admin to add Jira for you Comment by Trudy P Claspill January 5
  • Hello @Angela Ko Welcome to the Atlassian community. You can find that information in this document: https://support.atlassian.com/cloud-automation/docs/permissions-required-for-jira-cloud-automation-rules/ You need to have the Administer Jira Global Permission. 
    in Permission to run/edit global automation rules. Comment by Trudy P Claspill January 5
  • Hello @한지현 We are a user community. We don't have access to change your plan. To change your plan follow the guidance in this document: https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-bill-for-standard-and-premium-plans/ If you are having difficulty with the process please tell us which steps you…
    in can you change the plan? Comment by Trudy P Claspill January 5
  • Hello @Patricia Ensworth When was the last time you accessed your Bitbucket workspace? How long ago did you receive the email? What is the exact content of the email? Please obscure confidential information as this is a public forum that anybody can access. I found the following Community article that you might find…
    in Process for maintaining active free workspace? Comment by Trudy P Claspill January 4
  • Hello @Jiregna Tesfaye Ayana Welcome to the Atlassian community. Does this relate to your other post here? https://community.atlassian.com/forums/Jira-Cloud-Admins-discussions/About-Jira-from-started-date/td-p/3170360
    in Who was create Comment by Trudy P Claspill January 4
  • Hello @Fernando Lopes I am sorry you appear to be having a bad experience with Atlassian. Here we are a user community, so we cannot directly access your account or cancel your subscriptions. If you want to work directly with Atlassian on cancelling your subscriptions, you could reach out to their Billing/Licensing/Pricing…
    in cancel Comment by Trudy P Claspill January 4
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