Trudy P Claspill Community Champion

I've also flagged your post here to raise it to the attention of Atlassian team members. But the SLA on responses for such flags is 2 business days.

Keep checking your site and the Status page to see if the problem is resolved or an incident is published 

FYI - On the Contact Support page if you choose the Billing option they do show a message redirecting to the page I suggested. But it is not obvious that could be an option in your scenario 

Thank you for that additional information. The date of your last successful access means that it is unlikely your subscription was deactivated due to inactivity. There may be an incident that has not yet been added to the status page. For free subscriptions the ability to create a case through the technical support portal…

Hello @Guillermo Ojeda Welcome to the Atlassian community. I don't see any active incidents on the Status page for Atlassian. https://status.atlassian.com/ Is this site part of a paid subscription or a free subscription? Are you an Organization admin, Site admin, or Jira product admin for this site? Do you know when was…

Thank you for sharing the screen images. I see the likely cause of your issue. The field that you are setting (1) is not the same field you are looking at in your smart value (2). This automation does not change the value of the "Change count" field. It changes the value of the "No. of date change" field. Since "Change…

Since you are continuing to experience this problem then I suggest you also post in the Developer Community, as others have done, to try to get more assistance.

Hello @Dariusz Chlebicki Welcome to the Atlassian community. Your option #1 works fine for me, incrementing my customer number field with each change to Due date. Can you show us screen images that show that rule in its entirety and the details of each step? Can you show us the details from the rule execution audit log…

Hello @Maddie Paul Welcome to the Atlassian community. For what type of Jira Space are you trying to use this feature? Click the ... button next to the Space name in the navigation panel on the left. At the bottom of the pop-up will be two lines that say something like: Software space Company-managed What do those two…

Do you leverage the Release/Version features of Jira? Do you leverage the Plans feature of Jira? With regard to the solution suggested by @Sharad Dadarao Chate rather than a Text field I would suggest a Selection List field. The options available in the Selection List would be managed by Jira Admins. With a Selection List…

Hello @Suraj Pawar Welcome to the Atlassian community. I see that you have asked several questions in a short period of time and have mentioned that you are new to the Jira products. I encourage you to visit the Learning center by clicking on the Learning link at the top of the Community pages. There you can find many…

Hello @Bala Srirangaswamy Welcome to the Atlassian community. Your admin access could've been revoked only by another user who had that level of admin access or a higher level of admin access. Are you sure there was not and is not another person who has admin access? What is your evidence that you do not have the admin…

Hello @Jeff Lomax I just created this issue using the native Clone option and checked the box for Include Comments. As you can see, following the instructions I provided above, I am able to delete the comments that were created in the new issue by the cloning process. One must have the Delete Own Comments permission to…

Adding to this I recommend that you contact Atlassian directly through a support case to ask when JCMA will have a version supported on Jira 11. It would be helpful to the community if you report back here what you learn from Atlassian.

Hello @Danielle Cantrell I have not heard of "Managed Engine" before. Google searches come up with multiple results. Can you provide a link to references for that? Are you perhaps referring to "ManageEngine" as referenced in this document?…

Hello Emil, I am not an Atlassian team member so I do not have the direct access necessary to help you restore the board. I am just another user of Atlassian products, sharing my knowledge in this community to help other users like you solve problems. If the only board admin was another person and that person's account…

Hello @Wendy Pangilinan Welcome to the Atlassian community. Here in the Community there is a Jobs & Careers group you could join. https://community.atlassian.com/forums/Jobs-Careers/gh-p/JobsCareers What job posting sites are you perusing?

Hello @Sam Basu Welcome to the Atlassian community. Rovo becomes available starting with the Standard subscription plan. You do have to ensure that it is enabled at the Organization level. https://www.atlassian.com/software/rovo/guides/admin-guide/rovo-activation If you have confirmed Rovo is activated, where exactly are…

The article you referenced provides instructions for searching for all issues assigned to the user, not just searching for issues by filtering the current backlog. And instructs that the assignee should be changed on all of them. The filter that you are using in the backlog screen will show you only the issues currently…

Scenarios are sandboxes for changes. They are used to explore "what if's". The changes you make in a scenario are saved locally in that scenario. You don't have to do anything extra to retain those changes within the scope of the scenario. Those changes do not update the underlying issues and settings within the scope of…

Hello @Natalie Cotela You said: Hey all! We will submit work items to any workspace and need the Department Field to be auto-populated with what the reporter's department is after the work item is created. We need to know specifically what type of Spaces this includes. Are they Company-managed or Team-managed? Are they…

You are very welcome!

Hello @Vlad Kolotoff There have been a few Questions in the Forums about the Driver selection list in Versions still being limited to only the users who have the Administer Project permission. Is there a documented issue that you can share regarding including users that have just the Manage Versions permission to be…

Hello @Aaron Greenway Welcome to the Atlassian community. The ability to see a user or customer's email address through the Jira/JSM Cloud UI is determined by the Privacy settings in the Atlassian User Account for that person. If the customer's have set their Privacy settings so that their email addresses are not shown,…

Hello @오예찬 Welcome to the Atlassian community. I have seen other community members document the same behaviour that you are seeing. I have not found anything in the public backlog about this issue. https://jira.atlassian.com/secure/MyJiraHome.jspa I recommend that you ask your Jira Administrators to open a support request…

Thank you for that additional information. Can you please try removing the Condition from the Trigger and inserting that as a separate Condition step between the Trigger and the Comment action?

If you want to get closer to the event of issue creation you might consider third party apps that extend workflow functionality in a manner that would let you add a Post Function to the Create transition. I am thinking that you would have to leverage an app that would provide some level of scripting support, such as…

Hello @Ben Meek Welcome to the Atlassian community. Are you open to using an app? Are you willing to maintain an explicit map of security levels to Organizations somewhere as long as it enables you to use a generic automation rule?

Hello @JOHN XIN Welcome to the Atlassian community. Referencing this page: https://www.atlassian.com/licensing/purchase-licensing/howtopay ...that option is not available for all customers. Do you meet the requirements? If you think that you do you should contact the Atlassian Billing team for assistance.…