Trudy P Claspill

You can change the type of a work item from one type to another, but you cannot convert a work item into a Jira Project (a container for work items). There also is not a single button option to change a Jira/JSM project from a "service" type project to a "development" type of project, or vice versa. Jira/JSM projects are…

in Jira Service Desk Features and Capabilities Comment by Trudy P Claspill January 14

Thank you for the additional information @Natalie Cotela I would advise you to go with the suggestion I provided about using User Groups and an Automation Rule, then.

in How to autopopulate a field when user submits a ticket? Comment by Trudy P Claspill January 14

Hello @Heather Hoffman Welcome to the Atlassian community. To get more eyes on your question, please start a new Question thread by clicking the +Ask a question button at the top of the screen. When you add to an existing question the only people that see it are the original question's author, people that responded, and…

in MFA Turned off, still needs Verification Comment by Trudy P Claspill January 14

I don't have any additional expertise to apply to this situation. Given that this is a user community, this is not the best venue for getting help directly from Atlassian Technical Support. For any of your that are on paid Atlassian app subscriptions I recommend that you have your Administrator open a support case directly…

in Unable to connect Confluence to Google "This app is blocked" Comment by Trudy P Claspill January 14

Hello @Velusamy_ Indhu You are looking at documentation for the Jira Cloud app API. You need to be referencing the documentation for the Jira Data Center API >> https://developer.atlassian.com/server/jira/platform/rest/v10002/api-group-issue/#api-api-2-issue-post

in getting access denied while creating jira using POST curl command Comment by Trudy P Claspill January 14

Hello @Subhajit Ghosh The references provided by @Robert DaSilva are for Atlassian Cloud accounts. The tags on your post say "data center" . Does this concern an account for logging into a data center instance or a Cloud instance? Was the login provided to you by an organization or did you register the account yourself?

in How to change the authenticator app for signing in Comment by Trudy P Claspill January 14

Hello @Shanavash Mohamedismail Welcome to the Atlassian community. Please provide an example of the data you are importing, and the column-to-field mapping you specify for the during the import configuration. Are you trying to create subtask through this CAV import? If so, do the parent issues already exist in Jira or are…

in Linking issues from a CSV import Comment by Trudy P Claspill January 14

Hello @Jesse Lopez Can you provide more context for what you expect with for these features? * Convert to Change Request * Convert to Dev / Project What are you trying to convert; a single item, a project/space (collection of items)? There is the JSM app which provides capabilities related to service management and core…

in Jira Service Desk Features and Capabilities Comment by Trudy P Claspill January 13

Hello @John Black Can you provide links to the documentation you found? And can you explain which steps you are trying to follow, and how that doesn't match what you see in your environment?

in Jira Service Management Cloud – Restrict customers to a specific email domain Comment by Trudy P Claspill January 13

You are calling "Bellevue lab overland park lab" a "site". We need to understand what the users are trying to access in terms of Jira. Jira exists on a website. The website base URL will be something like https://yourCompany.atlassian.net/jira Are all the users access the same Jira web site? You said that "project" is all…

in We are having some issues with the filters on jira. Comment by Trudy P Claspill January 13

Hello @Evans, Jason Adding to what the others have already said: What do you mean by "site"? Are you talking about the Jira site, as identified by a base URL like https://yourCompany.atlassian.net? Or are you talking about physical sites where your users are located? What is your definition of a "project"? Are you…

in We are having some issues with the filters on jira. Comment by Trudy P Claspill January 13

@Sidra Shakoor If the email address is included in the web response then the smart value to use to get it is {{webResponse.body.emailAddress}}. That applies in the limited scenario I tested where there is only one Affected Service and it has only one Stakeholder In the scenario above note that: * I was using my own account…

in Can we fetch stakeholders email address in Asset Mangement? Comment by Trudy P Claspill January 13

Hello @Iwase _ MiddleCore Welcome to the Atlassian community. As a user community we don't have access to manage permissions for that customer portal. I have seen others mention problems with accessing ECOHELP, as in this post:…

in Cannot access ECOHELP ticket for rejected app Comment by Trudy P Claspill January 13

What an amazing group of contributors for our Community!

in Leader of the Pack for October, November, December 2025 🎆 Comment by Trudy P Claspill January 13

Hello @Bob Scudder You will need to start by defining in more detail how you want you data displayed and what data you want to include for each report. Let us take "assigned issues" as an example. What does "assigned" mean to you? Does that mean the Assignee field is not empty, or does it mean that the work item was in a…

in I'd like to create a gadget to capture what others are doing, Issues created/assigned, aging report, Comment by Trudy P Claspill January 13

Hello @JiraDev Digital Surf Go to https://admin.atlassian.com Select Atlassian Apps Click the Add Apps button. You should see the Collections as options to select.

in How do I add Teamwork Collection (TWC) to an existing site Comment by Trudy P Claspill January 13

Hello @Alaa Shaheen Have you tried clicking the Manage billing option at the bottom of that screen? If you need to contact Atlassian about Billing problems you can complete the form at this site: https://www.atlassian.com/company/contact/purchasing-licensing#/

in I need to pay to restore my boards but there is a problem I need help ?! Comment by Trudy P Claspill January 13

Are you sending the information to a list of email addresses that does not change frequently? How many issues are in the list(s) that you share, typically? Does the list sent to a given client include issues from only one Space or from multiple Spaces? Are you familiar with the creation of Automation Rules? I think this…

in Limited dashboard sharing with guests or customers Comment by Trudy P Claspill January 13

Hello @Richard Walshe Welcome to the Atlassian community. Atlassian has been introducing a change for the board display of Business type Spaces to show all issue types and all workflows at once. I found an example of a post I replied to in August 2025 showing (at that time) that Business space boards allowed you to select…

in Author 'JIRA' changes - Project/Space Board Impacts Comment by Trudy P Claspill January 13

Hello @Harry What type of Space does this concern? You can get that information by clicking the ... button next to the Space name in the panel on the left. What do the last two lines in the pop-up say? There are a few methods for blocking changes to the Assignee field. One is, as @John Funk mentioned, revoke a user's…

in Prevent a work item from being assigned if in a certain column Comment by Trudy P Claspill January 13

Hello @John Decker Welcome to the Atlassian community. Can you provide more information? Within the JSM app there is a concept of Customer Organizations. You can assign user accounts to these Organizations. For each ticket in a JSM Space you can set the Organization field to one of the Customer Organizations that has been…

in User Unable to See Ticket From Other Users Comment by Trudy P Claspill January 13

Hello @[deleted] Welcome to the Atlassian community. As a user community we don't have access to your accounts, subscription, or Atlassian Organization. I will flag your post here to raise it to the attention of Atlassian team members. The SLA for responding is 2 business days.

in Urgent SSO Lockout in our Atlassian Cloud Org – Need Technical Support Escalation Comment by Trudy P Claspill January 13

@Vlad Kolotoff I have just now submitted a support case on what I mentioned above. And here is a link to the last Community Forum post I saw that alerted me to this scenario. https://community.atlassian.com/forums/Jira-questions/User-with-Manage-Versions-permission-cannot-be-selected-as/qaq-p/3172818

in Announcing new permission for Version management(Releases) in Jira Cloud Comment by Trudy P Claspill January 13

@오예찬 I have upgraded my own environment to a Jira Standard trial plan to try to recreate this. I was able to recreate the issue and have submitted a support case myself to get more information from Atlassian.

in User with 'Manage Versions' permission cannot be selected as Release Driver (Project Admin required) Comment by Trudy P Claspill January 13

Hello @Ramesh Krishnan The tags on your post indicate you are using Jira Cloud. If that is accurate then be advised that the Epic Status field has been deprecated and is no longer used, though it has not yet been removed. As @Kristian Walker _Adaptavist_ it was previously used to determine if the Epic would display in the…

in Difference between status and epic status for the EPIC Comment by Trudy P Claspill January 12

Hello @Aaron Greenway You have to create an Automation Rule. https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/ Set the rule trigger to Work item created. Add an Edit work item Action. In it set the custom field to the smart value provided by John.

in Customer Email address not showing on work item view. Comment by Trudy P Claspill January 12

Hello @dnk labs Welcome to the Atlassian community. Yes, it is possible to transfer data from one instance of Confluence Cloud to another, selectively choosing the spaces to transfer. Refer to this documentation: https://support.atlassian.com/organization-administration/docs/copy-product-data/

in I want to migrate data within spaces that belong to different instances Comment by Trudy P Claspill January 12

Hello @Laura Fallon Adding to this.. In your first sentence you asked for a report of all time logged during a specific month. Jira does not natively provide a report of the time logged in a given time period As described by @Robert DaSilva you can get a report of all the issues against which time was logged in a given…

in worklog per month time tracking Comment by Trudy P Claspill January 11

Hello @Nolwenn Hamon Welcome to the Atlassian community. You will need to reach out to Atlassian directly. You can complete and submit the form at the site below. You may need to click the Need more help option below the URL entry fields to proceed with the form.…

in My account was deleted for inactivity even though I have proof that I used my account. Comment by Trudy P Claspill January 10

The instructions are in the same document you originally referenced.

in Unable to add image to card Comment by Trudy P Claspill January 10

Trudy P Claspill Community Champion

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