Trudy P Claspill

Hello @mmeskill Can you provide a link to that post? I have many answers posted in the community over the past dozen years, and there is not a method to search for a specific answer. The information may be outdated or you may be taking it out of the context of the post where it occurs. The link you provided under my name…

in Where did the ability to select a color for an epic in a team-managed Jira project go? Comment by Trudy P Claspill January 21

Hello @Yuichiro Kei Welcome to the Atlassian community. As a user community we are not able to directly help you because we don't have access to your environment. But I have flagged your post here in the Community to raise it to the attention of Atlassian Team Members. They should respond within 2 business days.

in Admin account locked out after enabling mandatory SAML - Urgent help needed Comment by Trudy P Claspill January 21

Ah, this makes sense now. @Adam Mason and @Abby Memmesheimer are in Organizations that still have the Original User Management Experience. https://support.atlassian.com/user-management/docs/create-groups/

in How to access user groups in new view? Comment by Trudy P Claspill January 21

Did you try clicking the "Grant all users permissions..." button when viewing the Groups page? Did that add the groups to the page? Have you tried creating another space in this site to see if the same thing happens again?

in Failed to grant access to Confluence Space Comment by Trudy P Claspill January 21

If you hover in the area where the color block normally appears do you get the epic color text shown in my image? Do other users have the same experience as you? Is this limited to just this one project, just Team Managed projects, or all projects, or all Epics created since the start of 2026? Have you tried a different…

in Where did the ability to select a color for an epic in a team-managed Jira project go? Comment by Trudy P Claspill January 21

The CSV import provides a log of success or failure. You could access a few issues directly to spot check uploaded data.

in How to check if hours have been uploaded Comment by Trudy P Claspill January 21

You cannot count on Atlassian team member seeing your post and independently filing a bug report. If you want to ensure that Atlassian acknowledges the issue, going through a support ticket is the path to follow.

in Bug Report: Confluence Editor Crash When Pasting Markdown Table with Leading Spaces and Dashes Comment by Trudy P Claspill January 21

The ability to see a project is determined by the Permissions configuration for the project. Being assigned to the Administrator role does not automatically give you permission to browse the content of the project. Do you know the project key for the project for which you are an admin? With that it may be possible for you…

in Experiencing issues with the Jira API where I am getting empty result sets, but with no errors Comment by Trudy P Claspill January 21

No, that is not a bug. Customers are not allowed to add new Bugs directly to Atlassian's tracking system. I only recommended that you look there to see if it was already documented, not that you create a new Bug there. That is why I suggested that you report it to your Confluence Administrators who can open a support case…

in Bug Report: Confluence Editor Crash When Pasting Markdown Table with Leading Spaces and Dashes Comment by Trudy P Claspill January 21

Hello @Kerri ellis Welcome to the Atlassian community. Can you provide more information about what you mean by the "old experience"? Are you talking about uploaded data through the old CSV import experience?

in How to check if hours have been uploaded Comment by Trudy P Claspill January 20

Hello @3P Connectors Welcome to the Atlassian community. Can you provide a link to the documentation where you are getting your instructions? Can you provide a screen image showing us what you do see? Obscure confidential information. As per this documentation, Billing Profiles are applicable only in the new billing…

in Not able to access the Billing Profiles Comment by Trudy P Claspill January 20

Hello @dmiranda Thank you for the additional clarification about what you are trying to do. If you are in the Jira UI and you go to https://[yourDomain].atlassian.net/jira/projects?page=1&sortKey=name&sortOrder=ASC ...do you see a list of projects? If you go to a new tab in the same browser and plug in the URL…

in Experiencing issues with the Jira API where I am getting empty result sets, but with no errors Comment by Trudy P Claspill January 20

Hello @Mia Cao Welcome to the Atlassian community. Since this is a user community, it is not the best venue for getting feedback directly to Atlassian. In the Jira app under the Help button (near your avatar) you should find a Feedback option, though. Information you provide there will go directly to Atlassian.

in Bring back the comment edit button's placement Comment by Trudy P Claspill January 20

Another user has reported what seems to be the same problem. https://community.atlassian.com/forums/Confluence-questions/Cannot-upload-an-attachment/qaq-p/3178592

in Why did Upload Attachments stop working for all pages? Comment by Trudy P Claspill January 20

Hello @samantha.bernis Welcome to the Atlassian community. I saw a similar problem mentioned earlier today. No solution has yet been posted. https://community.atlassian.com/forums/Confluence-questions/Why-did-Upload-Attachments-stop-working-for-all-pages/qaq-p/3178440 Do you know if other users of your environment are…

in Cannot upload an attachment Comment by Trudy P Claspill January 20

Bonjour @Amand Fairon , Bienvenue dans la communauté Atlassian. La facture que vous avez reçue indiquait-elle un paiement dû ? Si oui, l'avez-vous réglée ? Si un paiement était dû et que vous ne l'avez pas effectué, Atlassian a pu désactiver votre abonnement pour non-paiement. Si vous n'aviez aucun paiement à effectuer,…

in URL confluence n'existe plus Comment by Trudy P Claspill January 20

Hello @Abby Memmesheimer I still see Users and Groups as options under Directory. Are you an Organization Admin? Are other people with the same level of access as you having the same experience in UI? Have you tried another browser app, clearing your browser cache, or a private browser window just in case there is some…

in How to access user groups in new view? Comment by Trudy P Claspill January 20

Hello @Amr Thabit Welcome to the Atlassian community. As this is a user community, this is not the best venue for trying to report a product bug to Atlassian. You can check their publicly visible Jira space to see if the bug has already been reported. https://jira.atlassian.com/secure/Dashboard.jspa You can report the…

in Bug Report: Confluence Editor Crash When Pasting Markdown Table with Leading Spaces and Dashes Comment by Trudy P Claspill January 20

Hello @Aryan Mojo For that date do you mean January 2, 2026? You can follow this guidance to see if the Confluence subscription is available for reactivation: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ If you don't see Confluence listed in the Inactive Subscriptions tab then you…

in Deactivated Confluence Space after Inactivity – Is Recovery Possible? [deactivated @ 02.01.2026] Comment by Trudy P Claspill January 20

Hello @Anastasis Alayon Welcome to the Atlassian community. What happens when you try to add a link? Does it add as plain text rather than a clickable link?

in Add quick links to events in calendar Comment by Trudy P Claspill January 20

Hello @Yaroslav Hryniuk Have all pages and spaces been removed, or only some of them? When was the last time that you accessed the Confluence instance? The tags on your post indicate you are/were using a Free subscription. Is that accurate? Do other users have access to this Confluence instance? If there are other users of…

in All of my Confluence pages are suddenly gone. Comment by Trudy P Claspill January 20

If you go to the Groups page do you see the same "Grant all users..." message? What happens if you click the button there? Does the page get populated with Groups? In a Free Confluence subscription when you create a Space three groups should automatically be granted access: - confluence-users-<yourOrgName> -…

in Failed to grant access to Confluence Space Comment by Trudy P Claspill January 20

@Matt Reiner _K15t_ You have such a lovely voice!

in A 🩷Wicked💚 Good Time with Confluence Comment by Trudy P Claspill January 20

The picture is from the user admin screen under directory option. The user can see the space created in Jira (software development template) and one more from the customer support template. I have a feeling that the user can only see the original space created in Confluence which I deleted and then I created a new one. But…

in Failed to grant access to Confluence Space Comment by Trudy P Claspill January 20

The user has been granted access to Confluence. I want the user to be able to access all spaces and pages, with no custom or restricted permissions. However, the user cannot see the space after logging in to Confluence. Hello @Sipo Ching Where did you get that image that you provided in your response to @Marc -Devoteam- ?…

in Failed to grant access to Confluence Space Comment by Trudy P Claspill January 20

Hello @Sipo Ching Welcome to the Atlassian community. The Share feature does not grant the user access to your Confluence information. It only gives them a link to the specified page. You must also, separately, grant them access to your Confluence site and that will consume one of your limited 10 free user licenses. With…

in Failed to grant access to Confluence Space Comment by Trudy P Claspill January 20

Hola @NATALIA , Bienvenido/a a la comunidad de Atlassian. Somos una comunidad de usuarios y, por lo tanto, no tenemos acceso a su cuenta ni a sus datos. Para contactar directamente con Atlassian sobre este tema, deberá completar y enviar el formulario en el sitio web de Soporte de Licencias.…

in AYUDA Comment by Trudy P Claspill January 20

Hello @Serhii Tarasiuk Welcome to the Atlassian community. I'm not sure what you mean by "Move Issues between subtasks". Can you provide more information about that? If you have been granted the Bulk Changes global permission you can move a group of subtasks from one parent issue to another. Start by identifying the…

in How to Move Issues between subtasks and change parent using new bulk Comment by Trudy P Claspill January 20

Hello Natalie, If you have a set of groups that you use already for permissions you would not have to change that. These additional Department groups would not need to be added to permissions to be usable in the Automation Rule I outlined. Given that your post tags say that you are on an Enterprise plan I am guessing that…

in How to autopopulate a field when user submits a ticket? Comment by Trudy P Claspill January 20

Check the entire list of fields including in the Description section and the Hide When Empty section. Can you also share a screen image of your search for the field to re-add it to the layout?

in Cannot find "Fix versions" field when adding it back to Work Type Comment by Trudy P Claspill January 20

Trudy P Claspill Community Champion

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