Trudy P Claspill Community Champion

Hello @Hung Giang No, nested customer Organizations in the Jira Service Management product is not supported.

Hello @Nicholas Wade I am not able to replicate the problem you are seeing. When I add the Content By Label macro and specify a label value that is also a match for text on other pages, the results include only pages with the label. Can you provide some screen images as supporting evidence for what you are seeing? Show the…

Hello @Guillermo Villanueva The server/data center versions available for downloading are only for installing on your own servers. You can have a version installed on your own servers and you can use the Cloud version SaaS offering from Atlassian in parallel. There is a free version available for the SaaS/Cloud version.…

Hello @Pang_ Sou San Welcome to the community. This is a community of users. We do not have access to modify permissions or access to the instances you are accessing. You will have to work with the application administrators for your instances within your company.

Hello @Tony Sims Welcome to the community. Have you tried using the Notification Helper to confirm that Jira is properly configured to send a notification to a person in that role for that event? https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/

Hello @Joe Mabus This post recommends that you use Advanced Branching with a JQL statement to get the issues (instead of a Lookup Issues action) and then within the branch you can edit the field(s) in the found issues.…

Hello @Quinton Lephoto The Question that you have added to is tagged as being for Jira Cloud. As you are talking about moving issues between Jira Server instances I recommend that you start a new Question, specifying that you are trying to move data between Jira Server instances, and with the jira-software-server tag, so…

I do not, and a quick internet search did not reveal any new ideas. I recommend that you reach out directly to Atlassian Support on this, and please post back here what you learn. https://support.atlassian.com/contact/#/

Hello @Daniel Pohl Yes, the Status shown there is the Status of the issue at the time the sprint was ended. I have not seen an issue not have a Status in the report. Perhaps the Status value it had at the time was subsequently removed from the workflow? You could look at the issue history to see what the status was at that…

When you run a Scheduled rule to create new issues, the new issues will be created immediately when the rule is scheduled to run. If the new issue was not created, review the Audit Log for the Rule to see if there was an error logged or if a condition was not met. Share that log with us. I don't understand what you mean by…

Hello @Tenzing Doleck Welcome to the Community. In Software projects you can restrict visibility of individual comments to Project Roles and User Groups.

@James A I just noticed that you specifically said invitations are not being received. I didn't notice that before, and so recommended the wrong path (Notification Helper). I have found another post with an answer from and Atlassian Team Member that recommends that you report issues with email delivery for Free products by…

What would prevent the user from changing the date in that field so that they could then transition the field? What is the core problem you are trying to solve? Why are you trying to block status changes based on a date?

It is possible to have issue templates if you are open to using a third party product. https://marketplace.atlassian.com/search?hosting=cloud&product=jira&query=issue%20template

Hello @Vishnu Can you tell us more about the problem you are trying to solve? In general, you can use a Validator (in Company Managed projects) or Restrictions (in Team Managed projects) on a workflow transition to check values in an issue and prevent the transition from happening based on what you find.…

Hello @Karthika Murugesan You could create a filter to retrieve those issues. The base of the filter would be the same was what you use for your current board. You would need to add to that: AND ((sprint in openSprints() and status="To Do") or (sprint in futureSprints()) You could use this new filter to create a Kanban…

Olá @Núbia Carvalho , Bem-vindo à comunidade. Você pode fornecer imagens de tela do que está vendo e apontar onde acredita que algo está faltando?

You could implement your own solution using the JIRA Rest API https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-projects/#api-rest-api-3-project-projectidorkey-delete

One of the cons of secondary instances is that you will have to pay for those, whereas you don't have to pay for sandboxes. Also, sandboxes and their primary instances can be synched easily where synch a second instance is not so easy.

Hello @Алексей Попов You will need to add a Validator to the Create Transition in the workflow for that Issue Type in that Project. With a validator you can check the value of the date field to confirm that it is not older than 30 days. If the date is older than 30 days, the validator will prevent creation of the issue.…

This is a duplicate of https://community.atlassian.com/t5/Jira-Software-questions/How-to-identify-how-many-time-test-execution-is-done-of-test-set/qaq-p/2173606

If you care to discuss the Notification Helper more, can you provide a screen image of what you are seeing? Are you working with Business, Software, or Service projects? That will be shown at the top of the navigation pane on the left, below the project name. Company Managed or Team Managed? That will be shown at the…

Hello @Mateus Haubert @Julia Jansson provided the answer for how to enable the Reports option in Team Managed projects. At this time Team Managed projects have fewer reports available than the comparable Company Managed projects. Team Managed projects are a relatively new construct and are intended to be "simpler" to use…

Привет @Davron Karimov , Добро пожаловать в сообщество. Щелкните параметр «Отчеты» в области навигации слева. Выберите отчет, связанный со спринтом. Проблемы, назначенные этому спринту, будут включены в вывод отчета. Вы также можете искать задачи по названию спринта. Перейдите в «Фильтры» и выберите «Расширенный поиск…

Hello @warlen xavier cintra Welcome to the community. I'm afraid I don't understand your question. Can you try asking it in another way with more details? If you are not a native English speaker, please try asking in your native language and we will use translators to review it.

@Quinton Lephoto Can you provide more information about why you want to migrate just filters and dashboards from one cloud site to another? Did any of the suggestions provided by @Daniel Ebers work for you? In a quick internet search I am not finding any Atlassian provided tools that will migrate just filters and…

Refer to this for information on the Admin Helper functions including the Notification Helper. https://support.atlassian.com/jira-cloud-administration/docs/use-the-jira-admin-helper/ I can reach out to Atlassian Support to see if they can help resolve the issue. If email addresses have been black listed, they should be…

@Rutger-Jan Rietman Another alternative, if you also have the Jira Software product licensed, is to make a second board for the project. You can create a Kanban board where you can configure the age at which done issues are hidden. Refer…

@James A Also please confirm, 1. The affected users receive ZERO emails from Jira. 2. Other users of the Jira environment do receive emails. 3. You have confirmed with the Notifications Helper that the users not receiving emails should be receiving emails. 4. You have confirmed that the emails for those users are not being…

Hello @James A Are you using a Free subscription of Jira or a paid subscription? If you are using a Free subscription you won't be able to open a support case.