Trudy P Claspill Community Champion

Does the JQL in your Lookup Issues action represent the criteria you want to apply to figure out if an issue already exists? In my example I used "Status" in my criteria. In you latest images I see that you also used "Status", but in your original images you were using "PSA". You need to set the Lookup Issues JQL to use…

Can you share with us the details of the filter you are using to configure the gadget? Can you show us an image of the gadget configuration and the gadget output (black out confidential information) and point out where you expect to see an Epic Name but it is missing? Also show us that Epic with enough data to confirm that…

Test it and find out. :)

Hello @Faten.Kutbi The method I described is based on your own "template". Create a Company Managed project. Customize the schemes (workflow, issue type, etc.) for that project. Don't add issues to the project. That project becomes your "template", but it will NOT be listed separately among the project templates when you…

For a Business/Work Management project issues in a "done" status (a green colored status) will be removed from the board display when they have been in that status for 2 weeks or longer. This is not a configurable option.

Can you provide a link to the documentation you are referencing for this API? In the documentation I found, I don't see Epic Link as part of the output, but I may not be looking at the same documentation as you. https://www.tempo.io/server-api-documentation/servlet#tag/Get-Worklogs/ Also can you confirm for us whether you…

Hello @MP32 Welcome to the community. You have added jira-software-cloud as a tag on your post, but that typically means you are using the SaaS offering from Atlassian, hosted by them. If you have installed the software on your own system in AWS Cloud then I suspect you have installed licensed either the Jira Software…

Hello @Felipe Rodrigo Pinto Pereira de Lima The error is explained in the Audit Log. The JQL statement you have in your Schedule Trigger is invalid. However, I would recommend a different way to accomplish this with Automation. When you set up a Schedule trigger with a JQL statement, that is usually done because you want…

1. WFH 2. 30-60 minutes (because I am not a morning person it takes me that long to become "civilized") 3. Answering posts on the Atlassian Community (because that is what I do before I start my "real" job). Before I worked from home I used to like to walk to the bus stop (20 mins) and ride the bus (40 mins) instead of…

Jira Cloud Premium has some capacity planning features in its Advanced Roadmaps feature, but otherwise Jira does not natively have that level of capacity planning. You would need a third party app added to your Jira instance.…

At a glance the syntax looks correct. In the first example I notice that it says "Acceptance Criteria[Paragraph]" and in the second it says just "Acceptance Criteria"? Why is that different? Are you sure that the custom field id is correct for Acceptance Criteria? Do you get any results if you remove the portion for ...?…

Does your GitHub system have authorization to access information on your Confluence system?

Are you trying to display information about Epic or about the child issues of Epics? "Epic Link" is a field used in child issues to note the issue key for the child issue's parent Epic. A Two Dimensional table where "Epic Link" is one of the axes should only be display child issues, not Epics. If you are indeed trying to…

Hello @Felipe Rodrigo Pinto Pereira de Lima Welcome to the community. When you say an automation rule is not working, there is some additional information that we need to help you. Specifically, what do you mean by "not working"? Is the rule not getting triggered? If it is getting triggered, what does the Audit Log say?…

You could use the Send Web Request action to send a message to Google Chat, I believe. https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828 I also found this post on the topic:…

Hello @Sarah Johnson Welcome to the community. Yes! The solution is to use the CHANGED operator against the Status field. https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-operators/#Advancedsearchingoperatorsreference-CHANGEDCHANGED With that operator you can enter a date range for when…

Use this link https://support.atlassian.com/contact/#/ You can get to it from this community by clicking on the Product pull down above, selecting Technical Support on the right, and then scrolling to the bottom of the resulting page to find the "Contact Support" button.

Hello @mhoyosga Are you using Jira Cloud or Jira Server/Data Center? It could make a difference in the Automation features available to you. With Automation it is definitely possible to do the things you asked about. There are several posts in the Jira communities on automation topics. You may want to search the Jira…

Hello @Dustin Welcome to the community. Are you working with a Team Managed project or a Company Managed project? For a Team Managed project, you would go to Project Settings > Issue Types to see the issue types available for that project. For a Company Managed project the issue types are specified in an Issue Type Scheme…

For a Business project "done" items will be automatically hidden from the Board when they have a Resolution Date that is 2 weeks or more in the past. The issues still exist. As you found, you can still see them in the List view if you use the Done Items filter. You would also be able to see them if you select the Issues…

If you don't currently have a paid subscription to a product then Atlassian Support does redirect you to the community. Try the link I provided for billing issues. If the products were cloud hosted and the subscription expired in March, then it has probably already been deleted, as per this:…

You would need to add a Post Function to the workflow transition to set the field value. https://support.atlassian.com/jira-cloud-administration/docs/edit-an-issue-workflow/#Configure-post-functions

Regarding training, I recommend that you check out https://university.atlassian.com

Hello @Richard Pyle Welcome to the community. Are these cloud hosted products or self hosted products? Do you have the URLs for accessing the products? Do you have the login name used by the departed employee? If these are cloud hosted products with a paid subscription, do you know who was paying the bill for the products?…

Use the training course available at Atlassian University. Go over the practice questions that are included. Make sure you understand why answers are correct and incorrect. Get hands on experience. This is a must. And explore beyond just the specific items mentioned in the course. Take the skill builder courses mentioned…

Those are the IDs associated with the projects you specified in your filter. For Company Managed project the ID displays in the URL shown when you select Project Settings > Details https://<yourURL>/secure/project/EditProject!default.jspa?pid=10002 For Team Managed projects it displays when you select Project Settings >…

Hello @Patrick Schneider Welcome to the community. Are you working with a Team Managed project or a Company Managed project? It will say at the bottom of the navigation pane on the left. Are you working with a Software, Service, or Business project? That will display in the navigation pane on the left at the top, below the…

@Walter Buggenhout 's answer applies to a Company Managed project. If you are using a Team Managed project you would need to go to Project Settings > Features.

Hello @Faten.Kutbi Jira end users are allowed to create only Team Managed projects, if that has been enabled by the Jira Administrators. Team Managed projects are designed to be completely independent of each other and cannot share configurations. Company Managed projects can share configurations (field configurations,…

I had forgotten about that limit of 1000 issues on the Work Management board display. You could consider creating a second board for your Work Management project, creating the board from a Saved Filter that pulls all (or a subset) of issues from the project.…