Trudy P Claspill Community Champion

Hello @jira_admin_cu That is a feature that Atlassian is choosing not to implement, based on the Won't Fix status of this issue. https://jira.atlassian.com/browse/JSWSERVER-16527

Olá @Leticia Pereira , O problema que você especificou (SC-7335) já existe no Jira no projeto que você especificou para a importação? Você pode experimentá-lo sem as marcas de seleção ao lado de cada campo na extrema direita?

Adding to @Seifallah Bellassoued 's response... The default notification settings for the Issue Created event in a Team Managed project is Reporter, Assignee, and All Watchers. If you are not in one of those categories at the time the issue is created by your teammate then you won't be notified. If you want to be notified…

Hello @Tony Sims There are two questions there. 1. It says you are not assigned to the issue. 2. "group" notification is not working. What did you upgrade your license to? Can you provide more details about #1? Where is it saying you are not assigned to the issue? Is that output from the Notification Helper? According to…

Hello @Herve Wiederkehr The absence of an entry in the Audit Log for the rule means it was not even triggered. It appears that the rule is turned on, as it say "Enabled" next to the rule name. In the Rule Details, what is specified for Scope? This should list the project(s) against which the rule will run. The rule is…

Hello @Nina K Welcome to the community. Do you have your data pinned currently? Or are you asking this question to help you decide if you should pin your data? If it is already pinned, are you users in Asia experiencing performance issue not seen by your users in the US?

@Herve Wiederkehr Can you also share the Audit Log for an execution of the rule? 1. Click on Audit Log above the rule components. 2. Find an execution that says "Success" in the Status column. 3. Click on "Show more" to the right of that. 4. Provide a screen image of all the messages revealed.

Hello @Andrii (PM) Welcome to the community. To be notified immediately about changes happening in a project you would need to adjust the Notification Scheme (for a Company Managed project) or the Notifications (for a Team Managed project). In both cases there is an event for Issue Assigned which can trigger the sending of…

@Stefan Salzl Nice! That is a branching option I have not used before. I'm always learning great things from the posts in these communities!

Hello @Brian Ward {{createdIssue}} is, essentially, the entire newly created issue. You reference different fields in that issue using .<fieldname>. Examples: Get the key for the last issue created within the rule: {{createdIssue.key}} Get the Status for same: {{createdIssue.status}} Get the Due Date for same…

Hello @Kurt Oeffner Thank you for the screen image. Can you tell us what options you selected to get to this screen? I cannot find that screen in my own instance. I suspect it is not native functionality of the Jira Standard plan and may have come from a third party app. Can you check if a third party app related to time…

Still doing research, but other Community Leaders hypothesized that there could have been a migration in the background of the host (in the cloud hosting service provider) or of the data residency location, which caused a temporary lock out on access. I would guess that what you should do in this case is retry the API…

I was not suggesting that this happened due to non-payment or inactivity. Those examples had different text where yours shows "migration". I am still looking for more information for that specific version of the message.

I have only free products in my personal Organization and I also don't see the Administrator option, but I do see it in another Organization that has paid product plans. I'm looking for documentation on this, but I'm wondering if the option only shows up for orgs that have paid product plans.

Hello @Camilla-Fartun Jamal Welcome to the community. What do you mean by "practice the setup"? Are you referencing training materials? Can you provide a link? Generally that message means that you have managed to navigate to a section of Confluence that you are not allowed to see. You would need to contact the…

Hello @bendan_lukito Welcome to the community. Is this for a Company Managed project or a Team Managed project? At the bottom of the navigation pane on the left will be a statement identifying which it is. Is this for a Software, Service, or Business project? That will be shown at the top of the navigation pane just below…

Hello @Vanessa Formigoni Please show use the details of the rule you have created. What about the rule are you trying to change? You said: "change the rule to only send the message if has tickets in that status." Does that mean it is currently sending the message for tickets in a status other than "Ready to Merge"? Does…

There is a section at the bottom of the page that talks about enabling additional logging. Have you tried that, and then generated events that should send mail to those users, and then checked the logs to see if there is additional information available? What are you using for your email service? Have you contacted the…

Hola @Edisson Villabon , Bienvenido a la comunidad. En el menú Proyectos, seleccione Ver todos los proyectos. Encuentra tu proyecto en la lista. Comuníquese con las personas que se enumeran en la columna Cliente potencial.

Hello @Łukasz Lampka Do you have any paid product subscriptions in the sites in the organization?

No, there is not a way to hide quick filters from people who have access to a board.

If you had added modified the Permission Scheme to change who had the Browse Projects permissions, or changed who was assigned to the Roles associated with that permission, you may have eliminated your permissions to view the project content. As an admin for Jira you might be able to fix that by directly accessing the…

If provided with a direct link to a missing issue, can the Stakeholder view the issue? What is the definition of the "Stakeholder enabled" security level? Has that level been set on the missing issues?

Hello @Christos Paisios Welcome to the community. I have not seen the "migration" reason attached to this message before, so I don't know exactly what that means. I have seen the "tenant is restricted" message with other reason that indicate access has been restricted due to non-payment or due to inactivity. Are you able…

Hello @Chris Yarbrough Does the board encompass issues from multiple projects? Are the issues in Company Managed projects or Team Managed projects? If the board involves multiple projects have you confirmed that the stakeholder has Browser Permissions permission for all the Company Managed projects? And if Team Managed…

Hello @Ed Maschler The data is stored in Jira in seconds. With the built in export to Excel you cannot change how the value is exported. In Excel itself you can convert it. Or, from this post, you could consider the third party app Better Excel Exporter.

O nome da operação é mostrado como "Importar", mas quando você inclui chaves e resumos de problemas existentes, o processo atualizará os problemas existentes. Eu recomendo que você tente com um problema primeiro antes de tentar atualizar muitos problemas. Há outra maneira de acessar a função para Administradores clicando…

I had a typo in my reply where I said "...and Ready for QA and Ready for Deployment are in columns to the right." that should been "...and Ready for QA and Ready for Deployment are in columns to the left."

@afernandezdecastro Are your issues in a Team Managed project or a Company Managed project? The parentEpic function works only for issues in Company Managed projects.

Adding on... When you have a lot of Statuses it can also be difficult to view the issues in the board if each of the Statuses is in a separate column. And many Statuses can make the workflow difficult for end users to understand. I concur with @John Funk that arbitrarily imposing a limit of 4 Statuses doesn't seem…