Trudy P Claspill

Hello @Aldrine Abisheck Please post * new screen images of your rule * the details from the rule execution audit log for an execution of the rule where you did not get the results you expected * a description of the results you expected versus the results that you got.

in How can I enforce a per-user limit of having only one issue in the “In Progress” status at a time? Comment by Trudy P Claspill February 4

Hello @AIIWA LEE Welcome to the Atlassian community. Does this concern Jira Service Management Cloud or Jira Service Management Data Center? Is any user able to see the widget in the portal? If so, can you provide a screen image showing the My Activities widget in the customer portal for any user, and tell us about the…

in Customers cannot see "My Activities" widget on portal despite being logged in Comment by Trudy P Claspill February 4

Hello @Michael Zhou You are getting that error because in the first line of your code you are not providing an actual issue key. You need to provide an actual issue key; i.e. def eventissue = Issues.getByKey("ABC-123") issue.key as String indicates the type of input that has to be provided. You need to replace that with an…

in Why this script field is not working in scriptrunner HAPI for Jira Cloud Comment by Trudy P Claspill February 4

Hello @Marc Solomon Since this is a user community it is not the best method for submitting the a feature request to Atlassian. Within Confluence under the Help button (near your avatar in the upper right corner) you will find a Provide Feedback option. Feedback provided in that manner goes straight to Atlassian.

in Add Macro to Display Page Permissions in Confluence Cloud Comment by Trudy P Claspill February 4

Hello @Ashok Murugesan What steps did you follow to create a read-only user profile? Can you provide links to the reference documents you used?

in Read-Only Profile access clarification Comment by Trudy P Claspill February 4

Hello @Rosalin kandapan Welcome to the Atlassian community The short answer is no, not without a Marketplace app. Are you open to getting an app for this? Natively it is possible to disable editing for an entire issue based on its Status, and to do so for a subset of fields for which Jira has already created a specific…

in How can fields be configured as read-only based on the status? Comment by Trudy P Claspill February 4

AQL is for querying Asset related data. Do these have some relationship to Asset objects? In an Automation rule you can use string functions to determine if a text field contains just "TEST". You could use Automation Rules to change or existing items and new items as the get created. Or you could add a custom field that is…

in How to exclude work items where summary is equal to TEST in JQL Comment by Trudy P Claspill February 4

This was fun! Not surprising, I got The Collective Brain. In some of my work experiences teammates referred to me as "the Oracle" because I had all the knowledge. I love to have things documented!

in Teamwork Personality Quiz: What’s Your Teamwork Superpower? (+ earn a badge!) Comment by Trudy P Claspill February 4

Hello @Joshua Redel Welcome to the Atlassian community. Do I understand correctly that the items you want to exclude have only the text TEST in their Summary, and no other text? What I have found is that the !~ can exclude items based on a phrase, but if it has only a single word then it excludes all items that contain…

in How to exclude work items where summary is equal to TEST in JQL Comment by Trudy P Claspill February 4

Hello @Doods Perea Is there something about the child items that will distinguish them from each other, but that remains the same for all child items of that type? For example do all child items #1 contain "Project Evaluation" in their summer and all child items #2 contain "Project Decision"? Are you working within a…

in Update parent fields based on field changes in child work items Comment by Trudy P Claspill February 3

Glad to help! If you have resolved your requirement with the aid of my responses, please consider clicking on the Accept Answer button above my initial response. That will mark your Question as Solved.

in Is it possible to change access settings after the project/ space has already been created? Comment by Trudy P Claspill February 3

Hello @Madison Zhang Another alternative is to set up a second board that is based on a filter that uses ORDER BY Resolved DESC.

in How can I automatically sort the DONE column on the far right by order of most recently updated? Comment by Trudy P Claspill February 3

Hello @William Verlaine Your understanding is correct. The Jira Core and Jira Software products will continue to work in their current state.

in Clarification Needed on Expired Jira Server Licenses Comment by Trudy P Claspill February 3

Hello @Sri Kishan Garapati If you Jira subscription has been deactivated, Atlassian holds the data for only a limited time before permanently deleting it. To work with Atlassian directly to find out if your subscription can be reactivated and your data restored, complete and submit the form on the Billing, Licensing,…

in My Jira site eems to have been deleted Comment by Trudy P Claspill February 3

Hello @Natalie Keane Regardless of whether you were on the Free plan when you set up the projects/spaces, if you are now on the Standard plan then you can now change the Access setting for the Team Managed projects/spaces. if you are either an administrator for the Jira App or an administrator for the individual Team…

in Is it possible to change access settings after the project/ space has already been created? Comment by Trudy P Claspill February 3

Hello @Isabell Barsamian My recommendation is for a rule structure as follows: TRIGGER: Work item updated Field to monitor: QA Classification CONDITION: Field Value Condition Issue Type equals Subtask FOR EACH: Related Issue/Parent ACTION: Lookup Work Items JQL: Parent={{issue.key}} and issuetype=Subtask and "QA…

in Aggregating Sub-task field values into Parent issue – reliable approach? Comment by Trudy P Claspill February 3

Hello @Imran Ahmed Welcome to the Atlassian community. What learning resources are you accessing? There have been terminology changes implemented by Atlassian in their Jira app. What was previously called a "Project" is now called a "Space". What was previously called an "issue" is now called a "work item". The learning…

in i am trying to use jira project with issues Comment by Trudy P Claspill February 3

Hello @Kenny Chan , It is technically possible to achieve the hierarchy you desire, but the functionality may be a bit different than you expect. In Jira there is specialized functionality associated with the system-provide item type named "Epic" out of the box. No other issue type at Level 0 will get the custom…

in How can i add a work type and change the current work type hiearchy? Comment by Trudy P Claspill February 3

Hello @jrmorrison A Plan is the only native way to get a Calendar or Timeline view that spans multiple projects. With a Plan you can set the plan source as Spaces/Projects, Agile Boards, and/or Saved Filters. You can do combinations of those. If you are trying to collect data from Spaces there are a few ways you can…

in Calendar view of all tasks assigned to me across all spaces within a team Comment by Trudy P Claspill February 3

Will you ensure that a compatible version of JCMA is released at the same time? Jira v11 was released without ensuring the latest JCMA version was compatible, and I think we are still waiting on a compatible JCMA version to be released. https://jira.atlassian.com/browse/JRASERVER-79194

in From stable to unshakeable: announcing upcoming major releases for Atlassian Data Center Comment by Trudy P Claspill February 3

@Marc -Devoteam- I was not aware that the CSV import process does not fire the Object Created event. Thanks for mentioning that!

in Assets - Is it possible to enrich data upon import? Comment by Trudy P Claspill February 3

With regard to your automation rule not working. 1. Your first condition will never pass. It is executing the JQL you have provided and checking to see if the trigger issue is within the result set. Since your JQL includes "key != {{issue.key}}" your JQL will never include the trigger issue and the condition will never…

in How can I enforce a per-user limit of having only one issue in the “In Progress” status at a time? Comment by Trudy P Claspill February 3

Regarding your use of ChatGPT be forewarned that information generated by AIs is often inaccurate when it comes to customized solutions in Jira because the models don't have access to your environment. All suggestions should be validated through review of alternate materials such as product documentation. The information…

in How can I enforce a per-user limit of having only one issue in the “In Progress” status at a time? Comment by Trudy P Claspill February 3

@Aldrine Abisheck I'm also trying to automate time log. Based on the total time spent on Inprogress alone. That is an entirely separate question from the one in this post. I recommend that you start a new Question for that topic, clicking the +Ask a question button at the top of the screen. You could include there a link…

in How can I enforce a per-user limit of having only one issue in the “In Progress” status at a time? Comment by Trudy P Claspill February 3

Hello @Sayli Mulay Thank you for that additional information. As @Karan Sachdev said there are conditions available in Automation to check if a person is a member of a User Group or a Project/Space Role, but there is not a pre-built solution for checking if a person is a member of a Team. I recommend that you use a User…

in Guidance to create 2 stories automatically under new Epic for my team Comment by Trudy P Claspill February 3

Hello @Sayli Mulay Welcome to the Atlassian community. What steps did you execute to create the Team? When you say you want it to work for only your team do you mean only when a member of the team creates the Epic?

in Guidance to create 2 stories automatically under new Epic for my team Comment by Trudy P Claspill February 3

In a Premium plan you could use the Plans feature for your timeline. In that case Subtasks can be shown on the timeline. And you can add custom field columns to the display so if you had custom date fields for your milestones you could show those. They would not show in the bars of the tasks, as you can select only one…

in Can I add milestones to kanban stories, or at least get subtasks to show on the kanban timeline? Comment by Trudy P Claspill February 3

Hello @Matt Meeks Can you tell us the type of Space this concerns? Click the ... button next to the Space name in the navigation panel on the left and tell us what the last two lines in the pop up say. I will be something like Software space Company-managed The tags on your post indicate you are using the Standard…

in Can I add milestones to kanban stories, or at least get subtasks to show on the kanban timeline? Comment by Trudy P Claspill February 3

こんにちは @Tomohiro Iida お使いの環境の他のユーザーも同じような状況でしょうか？この問題を環境の管理者に報告しましたか？別のブラウザアプリケーションやプライベートブラウザウィンドウを試してみましたか？この場合は違いはないと思いますが、試してみる価値はあるでしょう。環境内の複数のユーザーが同じ状況に遭遇している場合は、Confluenceの管理者にこの問題を報告し、Atlassianテクニカルサポートにサポートケースを開設してもらうことをお勧めします。 ----- Hello Do other users of your environment have the same experience? Have you…

in 「あと少しで完了です。データベースの同期に通常よりも時間がかかっているようです。」というページが何度も表示されてプロジェクトにアクセスできない Comment by Trudy P Claspill February 3

Hello @michael_blake Welcome to the Atlassian community. When asking for help with an Automation Rule it will enable us to help you more effectively if you provide screen images showing your entire Automation Rule and images showing the details of each step. Also it will help us if you provide more details about this…

in house automation remove existing labels Comment by Trudy P Claspill February 2

Trudy P Claspill Community Champion

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