Trudy P Claspill Community Champion

Hello @chris_scottalexander Welcome to the Atlassian community. You can only change the item type in that manner if there is another item type in the project that uses the same Workflow as the item you are trying to change. Is that the case for the space/item where you are not able to change the type?

Hello @jyoti_suryan I don't believe that @Ugnius Aušra is correct. I have never had the experience of Jira independently and automatically changing an issue status just because a Sprint was started. Can you tell us the type of Space this concerns? Click the ... button next to the Space name in the navigation panel on the…

Hello @Nelson De Neiva Welcome to the Atlassian community. This is a user community, where users of the Atlassian apps help other users. To contact Atlassian directly you will need to open a technical support case at https://support.atlassian.com/contact/#/ If you are not able to open a support case there, you can reach…

No, I have not used that app.

Hello @Pascal Janssen You said users are lead to a different area in Jira when they attempt to access the project. What area are they ending up in? Do you have the Jira Service Management app installed? Are the users redirected to the Customer Portal for your JSM app? Has the user been granted the User role for the Jira…

Thank you for that screen image. Can you check what type of Space this concerns? Click the ... button next to the space name in the navigation panel on the left. In the pop-up that displays tell us what it says in the last two lines. It will be something like: Business space Company-managed I believe you are viewing a…

Hello @Kyrah Johnson Welcome to the Atlassian community. It does not appear that {{loop.count}} is a smart value you can use within the loop to determine which iteration of the loop is running, as per the documentation These values are stored in the loop’s internal state and updates only when the loop completes execution.…

Hello @Ben Cummings Welcome to the Atlassian community. I still see the options in my environment. If you are not seeing the same, please provide a screen image of what you are seeing.

Are you using a JMWE post function to create the issue? What version of JMWE are you using? The JMWE Create/Clone Issue post function supports setting values in fields of the new issue by using Groovy script, which would enable you to set a field to the key of the source issue.…

Hello @Mateusz Janus How are you creating the new issue? Are you using an automation rule or a workflow post function? What have you tried for copying the key for the source issue to the destination issue? If you have tried an automation rule please provide screen images showing us: * The entire rule * The details of each…

Hello @Kalpana BOS Welcome to the Atlassian community. The options available to you are in the Estimation method field above the Time tracking toggle. Click the downward pointing arrow next to the text Time estimate to see the options.

Hello @Austin Wood Welcome to the Atlassian community. Please review the Learning Paths available from the Learning link at the top of the Community pages.

Hello @Moiz Ahmed Welcome to the Atlassian community. You can find documentation for the Jira application here: https://support.atlassian.com/jira-software-cloud/resources/ Additionally at the top of these Community pages you can use the Learning link to access free, on-demand training courses. Are you the administrator…

Hello @J-Tech Welcome to the Atlassian community. This is a user community. We don't have access to help you recover your data. You will need to contact Atlassian. The email you received stating the deactivation was occurring should include a "contact us" link. Use that to reach out to Atlassian for help. Be advised that…

If you no longer have that email go to the Atlassian Billing, Licensing, Pricing Support page and complete and submit the form there. https://www.atlassian.com/company/contact/purchasing-licensing

Hello @KAO Welcome to the Atlassian community. This is a user community. We don't have access to help you recover your data. You will need to contact Atlassian. The email you received should include a "contact us" link. Use that to reach out to Atlassian for help. Be advised that after deactivating a subscription Atlassian…

Ah yes that is the manual method to get the data. 🙂

Hello @Urmila Ghosh Welcome to the Atlassian community. Are you working with Jira Data Center or Jira Cloud? Jira does not have a native report for how many times an issue has been in a status. There are third party apps that could help with that. Are you open to getting a third party app to solve your requirement? You…

Hello @Thomas Andersson Privat Welcome to the Atlassian community. When was the last time you viewed the Jira Data in that instance? Do you have the email stating it was being deactivated? If so, when did you receive that? After deactivation Atlassian keeps the data for a limited period of time before deleting it…

@Adam Dulberg @Jack Brickey In Business projects there is a new feature to support multiple boards. You can add a board that shows a filtered view of the project's main board, based on use of the Filter button shown above the board If you click the + button to the right of the last navigation tab for the project then you…

No, that is not what I suggested Remove the three components you added. Instead click like you did to add those and select "IF: add a condition" Select the "Work item fields condition" For Field select "QA Assigned" For Condition select "is not empty". Save the changes to the rule. Try again to make a change to the QA…

Hello @wedness Welcome to the Atlassian community. You said you have allocated 100 seats to your Jira subscription. Are you paying annually for 100 seats rather than paying monthly for the number of seats actually used? If you are paying annually for 100 seats, then adding 9 more users (when only 85 are currently granted…

Hello @Tim Bonney I found a reference to doing this with a third party app in this 2023 article: The easiest way to Reset SLA in Jira Cloud 

Hola @Edgar Ruiz Diaz , ¿Qué pasos estás siguiendo para clonar el elemento? Cuando hago clic en el botón de los tres puntos en la esquina superior derecha de un elemento y selecciono la opción Clonar, y no marco la casilla de Enlaces, el elemento recién creado solo se vincula con el elemento clonado. --- Hello, What steps…

Hello @Kevin Gérard I don't think there is a native solution for making trackable items based on a user being mentioned in another item. There is not a "task list" feature in Jira like there is in Confluence. The items/issues created in Jira are the task list. Your users could use the following JQL statement to find items…

Hello @Documentação The legacy editor for Confluence Cloud is being deprecated, as per https://community.atlassian.com/forums/Confluence-articles/The-Legacy-Editor-is-being-deprecated-in-Confluence-Cloud-Here-s/ba-p/3046832 Since Confluence Cloud does not provide a native HTML Macro, how were these macros added to your…

Hello @Pavel Sobolevsky Welcome to the Atlassian community. Do you have the email stating that Confluence was being deactivated? Within that there should be a "contact us" link that you can use to contact Atlassian directly. If you no longer have that email then complete and submit the form here:…

The error message indicates that the QA Assigned field had no value. Since the trigger for the rule is Field Value Changed the rule could have been triggered if the field was cleared. I recommend that you add a condition to confirm that the field is not empty before the action to send the mail. Also, as per @Bill Sheboy 's…

Hello @Leslie Hicks When asking for help with an automation rule it will enable us to help you better if you provide screen images showing * The entire rule * The details of each step * The complete output in the rule log for an execution where the error occurred. Had the rule ever worked as you expected?

Adding to this... @Danielle Syvertsen In the email that says the deactivation is happening is there another part of the message that says to cont Atlassian ASAP and includes a "contact us" link? If so, if you click that link what site is displayed? I ask because while only paying customers are able to open cases through…