Trudy P Claspill Community Champion

Hello @Trisha Kaufman Welcome to the Atlassian community. This is a user community, where Atlassian product users have discussions and help each other solve problems. It is not the best place to ask for information directly from Atlassian. The page you referenced includes a link to an Atlassian monitored support portal for…

Are you willing to consider adding a Marketplace app to your environment to solve the problem? I don't have specific one in mind, but there might be one that would work. Or you can consider upgrading to Premium to get access to displaying additional date fields as I mentioned prey. I also found some other articles/post…

Hello @Maliha Welcome to the Atlassian community. Since we are a user community, we don't have the access needed to find out who the Organization Admins are for your site. If you are on a paid subscription you should open a support case with Atlassian Technical Support here: https://support.atlassian.com/contact If you are…

The data transfer does not require down time in the sense that the source instance is inaccessible. But you will not want your users to be making changes to source data while the transfer to the new production site is in progress. A test transfer will provide information about how long the process will take so that you can…

What integrations are you trying to test? Can you confirm for us that you have already reviewed the documentation on the Copy Data feature? I don't want to unnecessarily repeat information you already know. https://support.atlassian.com/organization-administration/docs/copy-product-data/

Also, I'd really like to see sub tasks on the timeline view. Actually, I'd prefer to add timelines to the parent story and not have subtasks at all, but Jira kanban in general has very limited capability for actually managing work. Unfortunately the basic Timeline feature is limited. * It cannot show Subtasks. * It will…

Yes, that is consistent with my original reply.

Have you changed the headers or payload? If so, show us what you are using now. If you did not change anything then see in my original reply what I said about the Authorization header.

Hello @Yu Che Welcome to the Atlassian community. When was the last time you accessed the site? Were you using a free subscription? Atlassian reserves the right to deactivate inactive free subscriptions. They send emails warning about deactivation to the Organization admin. After deactivation the data is held for a period…

Hello @aggelos_kanarelis Welcome to the Atlassian community. Will you be migrating to a new, empty site? If so you can set up a new trial subscription for testing the migration. Whether to migrate space by space or all at once depends on a few factors such as how much information is being migrated and your tolerance for…

Hello @Sonika Chitral Welcome to the Atlassian community. The native hierarchy is Level 1: Epic |-- Level 0: "standard" types |-- Level -1: subtask types Depending on the template you use to create your project/space, Epic or Subtasks may not automatically be included in the project/space configuration. If you have a…

To be clear, you have to search for the issues based on some criteria like the "Total Forms" mentioned in the link in my first reply. Then you would have to iterate over the results set using API calls to determine if any of the forms attached are the form of interest. You could use an Automation Rule to search for the…

If you create your own single-select or multi-select custom field then you should be able to add it to the form and apply Conditional logic. You just can't do that with the native Team or Components fields because they are special custom field types, not the Single Select and Multi-Select field types supported for…

If this is going to be an ongoing need I recommend you implement an automation to set a more easily JQL-searchable field when the form is attached to an item. And if you need to get the same information from pre-existing issues, I recommend a solution to go through the issues and use the REST API to assess if the form of…

Hello @Sargun Welcome to the Atlassian community. The short answer is no, that cannot be done. While the Team field behaves like a Single Select field and Components behaves like a Multi-Select Field, there are actual each unique custom fields types (Team and Components, respectively). You cannot change the types on any…

Refer to the information available here for that topic: https://support.atlassian.com/organization-administration/docs/how-to-work-with-admins-of-discovered-products/

Does you organization have a subscription to Atlassian Guard? If so, have you checked the Shadow IT features to see if the users have subscriptions to other Atlassian products? https://support.atlassian.com/organization-administration/docs/discover-products-your-users-administer/

Hello @Jeremy Welcome to that Atlassian community. Based on this KB, it appears that there is not a method currently for searching with JQL for items that have a specific form attached. https://confluence.atlassian.com/jirakb/find-work-items-with-attached-forms-using-jql-in-jira-cloud-1346244767.html What do you want to do…

Hello @Ethan DiPilato Welcome to the Atlassian community. For the billing accounts where those individuals are specified as the last billing admin another billing admin will need to be added. Were these individuals specified as billing admins for your organization's Atlassian Cloud products?…

Adding to what the others have said there are third party apps that provide the option to allow non-admins to create Company Managed projects. Here is an Atlassian Marketplace search to help you find them. https://marketplace.atlassian.com/search?query=delegated%20project%20creator In a former job we used Delegated Project…

If you had a free subscription that was deactivated due to inactivity, Atlassian holds the data for a limited amount of time, then they permanently delete it. So recovery depends on when the subscription was deactivated. You can contact Atlassian about this directly by completing and submitting the form on the Billing,…

You're welcome, Bill. Did your issue get resolved? Did you work with Atlassian to get it solved? Can you share with us what you discovered about the root cause and the solution?

Hello @Maik Foerster Welcome to the Atlassian community. You said you included "the newly created token" in the API Endpoint call: 'https://api.atlassian.com/public/backup-management/v2/orgs/the-new-created-token/policies' \ What you need to have in that position is the ID of your Atlassian Cloud Organization. This…

FWIW the smart value for getting the URL to a view a JSM issue in the customer portal is {{issue.url.customer}}

Hello @Chris Tetzlaff When you say "non-Jira user" do you mean a person who does not have a Jira User license, nor a JSM Agent license, nor JSM Customer access? How are you trying to construct the email? Are you trying to use Automation Rules, or a Customer Notification, or ? I asked because you mentioned needing a "smart…

Hello @Lansdon_ Rick Welcome to the Atlassian community. Your post tags indicate you are on the Free subscription. Is that accurate? Have you ever been on a paid subscription or a trial of the Standard or Premium subscriptions? Has there been any modification to the access/permissions for the project/space? In a Free…

Thank you for that additional information. Can you provide a screen image of the Condition you have created? For the Value in the condition have you literally entered @domain.com or did you enter the domain you expect to find in the Reporter's email address? Can you add a Log action before the Condition, and in that Log…

Hello @Khiala Tyson What type of space does this concern? Click the ... button next to the Space name in the navigation panel on the left. What do the last two lines in the pop-up say? It will be something like: Software space Company-managed What type of Board are you viewing? Is it a Scrum board with Sprints, or a Kanban…

Hello @Kim Reynolds What is the exact error message you receive? When was the last time you accesses the app? Did any other users have access to the app in the past? Do they still have access now. Your post tags say you are on a Free subscription. Is that accurate? Was your subscription Free? Atlassian has a policy of…

Hello @Tim Gesner Welcome to the Atlassian community. Does this concern Jira or Jira Service Management? Does this concern the Cloud or Data Center version of the app? Have you started constructing this rule yet? If so, show us what you have so far, and let us know where you are stuck. This post asks about how to check if…