Trudy P Claspill Community Champion

Instead of using a branch I recommend that you use a Lookup Issues action . To get the count of issues returned, use the smart value {{lookupIssues.size}}

Hello @Tom Halligan Welcome to the Atlassian community! Did you try typing in the name of a person to assign? Did you try clearing your browser cache or try another browser? Are other people able to set the Assignee on the same issue? To be able to set Assignee: 1. You need the Global Permission for "Browse users and…

Actually, in the change request that enabled this feature: https://jira.atlassian.com/browse/JRACLOUD-69559 ...the comment on Jan. 22 from Amira Badran indicates they are continuing to work on a way to make this configurable per project. Amira Badran added a comment - Yesterday Hi everyone, We are glad to inform you that…

In your Schedule trigger are you using a JQL statement? If so, what is it?

Hello @Daniel Hofmann Welcome to the Atlassian community! Have you used the Advanced Issue Search to look for issues in those sprints? If there are no issues currently assigned to those sprints then you will need to assign that sprint to an issue to find its board. If there are issues associated to the sprint(s) already,…

Hello @Denise Prickett Yours symptom may be the same, but the conditions are not the same. The Original Poster said the Subtask was being created through an Automation Rule. Since the scenario is different I recommend that you open a new Question for yours.

Your parameters for startOfYear and endOfYear are wrong. You should not specify a specific year. You need to specify an increment/decrement relative to the current year. Refer to…

Hello @John Pereira How exactly is the query not working? Are you getting an error message? If so, what is it? Is it not giving you the results you expect? If so please provide the details for an issue you expect to be in the results but is not appearing, for the following fields: Custom Request Type Resolution Date

Hello @Mark Mulik You can't change the parameters of the Assigned To Me gadget. You can use the Filter Results gadget to get a list of issues based on a Saved Filter. You will need to share your Saved Filters and the Dashboard with the users who need to see it.

Hello @Kelley Cooper The issue is Query #2. It is not constrained to specific projects. You will need to update that one to include "project=ABCD" as part of its criteria. Epics can have child issues in other projects so without that constraint Jira is interpreting #2 to mean the child issues could be in any project on…

Hello Samantha, Have other users tried? Have you tried another browser, and/or clearing the cache for your browser? Have you checked the project permission scheme to confirm you have Assign User permissions? Have you checked the Permission Helper to confirm you have appropriate permissions to Assign User?

Hello @Samantha Gardiner What happens when you try? Can you provide a screen image of what you see? That capability is available in both Company Managed and Team Managed Software projects. The person attempting to make the change would need to have sufficient permissions in the project to set the Assignee field.

Hello @Kirk What your customers can see in the Help Center depends on how you have configured it. What Global Settings do you have for your customers? That would be found at https://<yourURL>/jira/settings/products/jira-service-management-configuration Only a Jira Admin will be able to access that page. In your Service…

Hello @Mangala Kalpani You cannot interact directly with the database when you are using a Jira Cloud subscription. Are you saying that for issues that were in a status of "In Complete" you want that status to be renamed as "In Progress"? If I am understanding your problem correctly, that sort of change can be done without…

No, it is not possible. Date and time formats are global settings that apply to the entire Jira system.

Hello @Karl Rothenberg Your IT folks told you the truth. Because plugins can make a variety of modifications to the system there is no single easy way to audit their use. You would need to contact the vendor of each plugin to find out what auditing options are available. Also, no individual user "owns" a plugin. The plugin…

Hello @Vara Prasad Please provide more information about what "Channel column" is. The pie chart will display numbers of issues per the Field you identify in the Statistic Type. Is "Channel" a field, or is it a value for a Field? Can you show us the details of an issue showing the use of "Channel"?

I see you got the answer from @Nicolas Tagle 's reply.

No, you would not. Any user can create a new Label value simply by entering text into a Labels type field. That is both a pro and con for Labels. If you want to control the values that can be selected/entered you need to use a multi-selection list field instead.

Hello @Joel Howard Welcome to the Atlassian community! Are you a Project Admin for the project or a Jira Admin? If so, you could create Automation Rules to send yourself email for various actions, but it would take multiple rules to get emails for each event in real time on every issue in the project. That could also…

It will. But note that if you want the text value (i.e. "Done) rather than the unique numeric ID of the Resolution value, then you need to use this smart value instead: {{issue.resolution.name}}

Hello @Umar testing When asking for help with an automation rule it is important that you show us the rule you have constructed so far. Without that we are missing vital context and details needed to offer you advice on how to change the rule. Please show the rule you have constructed so far.

Hello @Dave Furlani When asking for help with an Automation Rule it is important that you show us the rule you have constructed. Without that we are missing vital context and details necessary to offer you advice on changes to make. Please show us the rule you have constructed.

Hello @Athira K Welcome to the Atlassian community! If you are working with a Company Managed project, you can find such a video here: https://www.youtube.com/watch?v=tF1S-cVMIw4 This video shows how to create issues under an Epic. The only thing it is missing is creation of subtasks under the created child issue, which I…

Hello @Juan Angulo Welcome to the Atlassian community! 1. Yes! Review the information about configuring email handlers. https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/ 2. Yes! You have two options. In Notifications the Issue Closed or Issue Resolved events might serve…

Hello @Douglas Oliveira Yes. You can create separate workflows for the different types of issues (subtasks, tasks, and epics). In each workflow you can specify a Condition on the workflow transition to limit who can execute that transition. Learn more about advanced workflow editing here:…

Hello @Michael Rhodes Welcome to the Atlassian community! Deleting issues is generally a very bad idea. When issues are deleted they are permanently removed from the system and cannot be restored. Also note that a board is just a view of issues. The issues themselves exist in Projects. The board is displaying issues based…

Hello @Meital Adir When asking for help with an Automation Rule it is important that you show us the entire automation rule. It is very difficult for us to help debug your automation rule or suggest changes without those details.

Hello @Artur Leonowicz Welcome to the Atlassian community! Have have you created the parent/child relationship between the issues? Are they Epic and child issues, or standard issues with subtasks, or something else? On your own system if you go to Automation and select Library you can find a template rule for closing…

Hello @Sucharitha Revanuru Please show us the rule you have developed so far and point out the portion where you are having difficulty. You should be able to use the Issue Transitioned trigger to trigger the rule when an issue is transitioned to a Status where the resolution is also set. Then you could use an Edit Issue…