Trudy P Claspill Community Champion

Hello @lester Kacprzak Only Jira Administrators can make changes to Issue Type Schemes in Jira Server/Data Center.

Are there Automation rules that might be updating the issue after it is created? You can check if an automation ran that impacted that issue by clicking on the Rule Execution button in the Details section of the issue. Also check the Issue History to see if there in any record of the Component value being changed.

You are welcome! If your questions have been answered, please consider marking the Answer as Accepted to help other users find the posts that have working solutions.

Hello @Daria K Welcome to the Atlassian community! With the Free plan you have access to only Basic Roadmaps. Basic Roadmaps does not support showing date from multiple projects in one roadmap. The Roadmap feature allows you to include the schedule for child issues. You have to enable that option. If you are working with a…

Hello @Gintarė Šimkutė Welcome to the Atlassian community! Have you assigned the Component values to the child issues also?

Hello @Botond Gyorgy I see you made a new Question for your last questions about permissions, and already have answers there. https://community.atlassian.com/t5/Jira-Software-questions/Limit-user-permission-to-ticket-creation-and-commenting/qaq-p/2251354

Hello @T.I JustForYou Welcome to the Atlassian community! You may find this article helpful. How to give a user (read-only) access to a single project and nothing more 

Hello @Rosana Casilli Exactly what steps are you taking to Clone the issue? Are there any Automation Rules that might be updating the newly created issue?

No, there is not. If you need the data from more than three additional fields, you might work around the limitation by * creating custom fields * using Automation Rules to concatenate the information from multiple other fields * putting that into your custom fields * Adding the custom fields with the concatenated…

Your URL needs to be something.atlassian.net to be Confluence Cloud, not just ending with ".net" Your Confluence/Site Administrators are the people who can add third party apps to the system. They would do this through the Manage Apps option They may allow end users to open requests for adding apps. If you see the "Find…

Are the projects Software, Service, or Business projects? In each project is the Link Issue permission allocated to "Project Role (atlassian-addons-project-access)"?

Hello @McBrinn, Thomas Are you a Jira Administrator for the Jira system? How are you accessing the import feature? Are you accessing it from the Advanced Issue Search screen?

Hello @Thippyreddy Anvesh Reddy In a Board for a Company Managed Software project you can add three fields to the card layout.

I'm glad I could help. If your problem has been solved, please consider marking the Answer as Accepted to help other users searching the community find Questions that have working solutions.

Based on your screen image it appears that you are trying to construct this rule on the Atlassian site for the Automation Playground. https://www.atlassian.com/software/jira/automation-template-library The only fields available there are the ones that Atlassian has made available in the Playground. That is not constructing…

Hello @Batul Rajabali I do not have a self-hosted (server or data center) version of Jira where I can attempt to recreate the issue.

You need to click on the ... and choose SET. That will change the display to something like this, showing an actual Priority value. Then click in the field where the priority value (i.e. Highest) is shown and the full list of values will display. Then start typing the smart value.

Hello Laurenz, When I look at the Export options from the Advanced Search Issue screen I see this. If I choose "Export Excel CSV (all fields)" then I get the Time Spent field for each issue. The value is in seconds. Can you provide screen images to show that the worklogs for issues in the project for the other users you…

It might have something to do with time zone settings. On my system the Global setting for Default User Time Zone in New York (GMT -5). My profile time zone setting is Los Angeles (GMT -8) I made the comment at 7:27 am (GMT -8) If I query for commentedOn > startOfDay(-4h) I get the commented issue, but if I query for…

There is no option for querying based on the date of Comments without using a third party app. If you are not getting an error message when you use "commentedOn" in your filter, then you already have a third party app. If you look under the Apps menu, do you see entries for ScriptRunner? If so, that is the third part app…

In the Browse Projects screen click on the "AMI-ServiceDesk" text to navigate to that project. What shows in the navigation pane then?

Glad to help. If your problem has been solved, please consider marking the Answer as Accepted.

Are you sure that applies to Work Management projects?

Are you a Jira Administrator and/or a Jira System Administrator? If so, log into the URL you said works. (I don't have administrator access to a Jira Server environment, so the following is based on my memory.) Then click on the Projects menu option and select View All Projects. In the list of projects, find one that says…

Hello @McBrinn, Thomas Welcome to the Atlassian community! To what field have you mapped the Parent ID column during the import? Are you importing to a Team Managed project or a Company Managed projec?

When you say "backlog refinement" do you mean grooming and prioritizing? Have you considered adding another status to your workflow to indicate a backlog item has been groomed? Then you could look for the items that are in the original "backlog/ungroomed" status and pick up with those. Are you using scrum or kanban? If you…

Yes. That is the URL customers (non-licensed users) should use to access the web site for creating and interacting with their service requests.

Correct. Add this to the end of your URL and the user should be directed to your service desk portal. /jira/servicedesk/customer/portals

There is no limit to the number of Customer-type users you can have for your service desk. Can you show us the URL that the users are using to access your service desk portal? And a screen image showing the error message they are seeing? You can obscure the initial part of the URL that shows your domain, and any text on…

Hello @Applied Minds The users that count against you license are the ones to whom you have granted product access. You can have licensed users (the people who work on resolving the issues) and unlicensed user (customers who only interact with the issues through email or the customer portal). This document provides more…