Trudy P Claspill Community Champion

Hello @maktum husain Did you delete the project fully or just move it to the Trash? If it has only been moved to the Trash then it has not been fully deleted yet and is still associated with the workflow. You can either permanently and immediately fully delete the project or you can make a copy of the Workflow/Workflow…

A final note. There is a limit to how many issues can be operated on in a single rule execution. You may have to run the rule to update old tickets multiple times to get them all updated. So, include in your JQL criteria to only update tickets in the Done Status Category for which the Resolution field is empty.…

Hello @John Tucci Team Managed projects do not currently support presenting a screen during the status transition. That is only available for Company Managed projects. With a Company Managed project the Workflow can be customized (by a Jira Administrator) to show a screen during the transition that includes any number of…

Hello @Michael Mothersill Welcome to the Atlassian community! I am not having the same experience. Can you provide a screen image of what you see?

Here is the starting point for the rule you would construct: 1. Trigger: Schedule Set the schedule for how often you want to collect and send out this information 2. Look up the issues that would be displayed in a given column. Here you create a JQL that combines your board's Filter Query, its subfilter, and also all the…

Yes, you are correct. I have not spent much time working with this type of project so have not previously looked at the Reports that are automatically listed for it. The fact that the Resolution field is not set is a documented issue here: https://jira.atlassian.com/browse/JWMCLOUD-180 I haven't searched to see if there is…

Hello Ryan, We also need to see the Columns page from Board Settings to know the Statuses that are mapped to each column.

@Andy Gladstone Do you have a link to an Atlassian issue for that?

Hello @Batul Rajabali Welcome to the Atlassian community! Have you tried another browser? Have you tried clearing your browser cache? Is there another user that has Board Administrator permissions who can try this also to see if they get the same results?

Hello @Thomas Edward McCullough Welcome to the Atlassian community. The owners of the site need to approve your request for access. You may have access to some aspects of the site that the owners chose to make publicly accessible.

I'm always happy to help. :-)

Thank you for the clarification. First I want to correct your terminology. What you showed are Columns (vertical grouping). Swimlanes are horizontal groups where the group members may be in multiple Columns. Statuses are mapped to Columns. Given that, you could construct a JQL statement per Column that would retrieve the…

Hello @Alexandra Astor The first version of your rule works for me. Who is the Actor for the rule? Find that on the Rule Details page.

Hello @Jacob Pines commentedOn is not a native field that is provided for use in JQL. That is provided by a third party app that extends the JQL syntax and capabilities. It could be that the vendor of that app did not provide support for using the startOfDay function with their commentedOn keyword. Do you know which third…

Hello @Elif Alverson Resolution values are defined globally, not per project, here: https://your-jira-url/secure/admin/ViewResolutions.jspa You can limit the Resolutions that will display on the screen you attach to your "resolved" transition by using workflow properties, as described in the following post:…

Hello @Vish Reddy {Revyz} Take a look at this post: https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-give-access-to-customers-to-share-tickets/qaq-p/1209651

Hello @Ryan Bibko Welcome to the Atlassian community! I'm not sure I fully understand what you are trying to achieve, but I think you might be able to achieve it with the Automation for Jira feature. https://support.atlassian.com/jira-software-cloud/docs/automate-your-jira-cloud-processes-and-workflows/ With that tool you…

Hello @Jill Bolger How are you assigning a value for this "header" to each issue? Depending on the answer to that, there are a couple of options you can explore. You can use Quick Filters to set a filter based on that "header" value. When activated, a Quick Filter will hide all the issues that don't match the filters. The…

Hello @Peter Please provide here an image that shows your Automation Rule. We can't provide guidance without those details.

Hello @Thorbjørn Munck Alstrup To help clarify the problem, can you provide screen images and point out exactly what you want to hide?

Hello @Flor Velez Welcome to the Atlassian community! Jira does not natively integrate with SmartSheet. You will need to add integration features to make that happen. Refer to https://help.smartsheet.com/articles/2388677-smartsheet-integration-with-jira

Hello @Michal Klucz The tags on your post indicate that you are working with a Jira Work Management project. But the page reference that you provided is for Jira Service Management. What type of project are you actually working with? If it is Work Management, you will see navigation options horizontally across the top of…

Hello @Coiram I am unclear on your issue. Is the issue that you are unable to edit a copy of a workflow? Or is the issue that you have a status that displays the message "you have no outgoing transitions"? Can you show us a copy of the screen with the error "unable to edit" displayed? Can you show us a copy of the workflow…

There is no option currently available to allow non-admin users to import more than 250 issues through the CSV import available in the Advanced Search Issues screen. That would be the resolution to this change request: https://jira.atlassian.com/browse/JRACLOUD-67678 You might be able to find a third party app that would…

Log is an Action that you can add to your rule. https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action You can use it to add messages to the rule's Audit Log when a rule executes. Click the Show More link to the right of an entry in the Audit Log to display the details for that entry.

What type of field is Date Scheduled? What is printed to the Audit Log when you add a Log action to log the value of the Date Scheduled field?

No, that app is not supported for Confluence Server.

Hello Alexis, What is the name of the source field? Is it Date Scheduled (with a space) or DateScheduled (without a space)? If you have not correctly identified the source field, the automation will not produce an error in this scenario. To make sure you have identified the field correctly, you can also try adding a Log…

Hello @AldoCauchiSavona You don't need to use JSON for this. Simply start typing in the smart value for the source field. After typing in the smart value you need to click on the space below the field where it says Smart value '{{ to get it to actually keep the smart value you entered.

Hello @Alexis Gutierrez Yes, that is possible. You would use the Edit Issue action in your rule to set the Due Date field. This page provides details about smart value functions you can use with date fields https://support.atlassian.com/cloud-automation/docs/jira-smart-values-date-and-time/ Look for the section describing…