Trudy P Claspill Community Champion

Hello @Victor La In this case "key" and "token" are essentially the same thing. The difference is that the process needs Organization Admin level access to see all the API token names and expiration dates across all accounts in the Organization. The only way to get a "token" that has Organization Admin level access is to…

Hello @DLittle Welcome to the Atlassian community. I'm sorry about your unsatisfactory experience. I have recently published a community article on the deactivation timeline based on my own anecdotal experience because of the volume of posts like the original one here. It may or may not help you at this point depending on…

Hello @Sanita Saukuma You should be able to submit a case to Atlassian Billing support by selecting the Other category, if nothing else works. That should show a Submit button at the bottom of the screen.

Yes, that is correct. Use the + Add option button below the Field Description area to open a field to add a value that you will then be able to select when editing the Category field in a work item.

Hello @Rony Armon Welcome to the Atlassian community. If you place you pointer over the right side of the Category header you should see the ... More Actions option display. Click the ... and select the Edit Field option. That will open a panel on the right for you to add values to your Category list.

Hello @Francis Pujols I recently published an article on the timeline around deactivation and deletion of free subscriptions. You may find it informative. https://community.atlassian.com/forums/Confluence-articles/Free-Confluence-Cloud-Deactivation-Due-to-Inactivity-How-did-it/ba-p/3253890 That link provides a link to the…

Hello @James Cleary Welcome to the Atlassian community. You can manage access to Confluence Cloud only for Confluence Cloud subscriptions that you administer. You can prevent users from sending invitations to other people to a Confluence Cloud instance/subscription that you do own and manage.…

Hello @Sherwin Soriano You can find Atlassian guidance here Transfer data from one Atlassian instance to another And here is a community post you may find useful. https://confluence.atlassian.com/cloudkb/how-to-merge-two-jira-cloud-instances-691011863.html If the task seems overwhelming you might also consider engaging an…

I wonder if this affects the "last activity" evaluation used to determine if a Free subscription has been inactive for an extended period of time...

Hello @Akash N O Welcome to the Atlassian community. Have you previously been able to access that site successfully? If so when was the last time you accessed it successfully? And for how long have you been encountering this problem? Is this a site you set up for yourself? If so, when did you set it up? Or was it set up by…

Hello @r ghisa I recommend you provide that feedback directly to Atlassian. The path they have chosen aligns with GDPR which requires that they remove the name of the user. Perhaps if you contact Atlassian you can arrange a discussion with a product managers or others at Atlassian who can provide more details about the…

Hello @Justin Hammack While I understand your frustration with the message that is displayed being misleading, it is an unfortunate fact that at this time that is the message you will get if you are not authorized to create support cases with Atlassian technical support. This document outlines who is eligible to open an…

Hola @Rocio Solorza Bienvenido a la comunidad de Atlassian. ¿Es nuevo en el uso de la aplicación Jira? Si es así, le resultará útil la formación gratuita bajo demanda disponible a través del enlace "Learning" (Aprendizaje) situado en la parte superior de las páginas de la comunidad. Con una suscripción gratuita a la…

Hello @Lleyam Bartholomew Welcome to the Atlassian community. We are a user community and don't have access to your site. We can't help you directly. You will need to contact Atlassian directly about this. You can contact the Licensing Support team here: https://www.atlassian.com/company/contact/purchasing-licensing#/

Hello @r ghisa Welcome to the Atlassian community. When you permanently delete the Atlassian Cloud account for a user, everyplace that user account is referenced (page information, user selection fields, activity history, comments, etc.) will be changed to display "Former user". You will no longer have any record of where…

Hello @Harsh Rusia Welcome to the Atlassian Community. What type of space does this concern? It looks like it is Service Management, but is it Company-managed or Team-managed? Security Level applies only to Company-managed spaces. Do you have permission to set the Security Level for this space? Have you associated a…

Hello @Jorge Trashorras In the image you provided it shows "espacio empresarial" below the space name. Translated to English that is Business space. Business spaces use a kanban-style board by default. They do not inherently provide a method to create a Scrum board. What you can do is create and save a Filter that selects…

Hello @Edgar Manuel Welcome to the Atlassian demo. This is a user community. I don't know who provided your demo, but if you were trying to reach them directly this is not the right venue for that. The best consolidating method for Jira Cloud instances depends in the configuration/data in each instance, the users, and what…

Hello @인사총무팀 You will need to work with the Atlassian Billing, Licensing, Pricing support team. You can reach out to them through this page: https://www.atlassian.com/company/contact/purchasing-licensing#/

 @Shawn Jamison I see the images you posted in response to Are you trying to set the Owner attribute in these objects? That is the only attribute I see that is of type User. Have you investigated the information I provided applicable to your environment?

Kudos to @Marc -Devoteam- for finding the 2+ years old Bug about this! I had looked but did not find it.

Let us double check through another method that the sprint name exists. Navigate to the Filters > Search Change the search input option to JQL. Start entering this JQL sprint = "AJ Cycle 48 If there is a sprint that contains that as the staring text if it's name then you should get a potential match list that shows as it…

Hello @Keiko Kamiya What is the field type for which you are trying to get this information? I tried this myself with a few field types and was also finding it doesn't work. Subsequently I chatted with Atlassian's support channel AI and among other things got this response: "Missing Field Metadata While Atlassian…

Hello @Magali Peuch What was the actual content of the email you received? Was it the warning email that says your subscription was going to be deactivated on a specified future date? If so, how far in advance of that date did you login and interact with the content? I have seen other people report that they likewise got…

Hello @Shawn Jamison As the user trying to fill in a User attribute you must have the global "Browse Users and Groups" permission for Jira in order to see available users in such attributes. Beyond that, the users available for a User attribute can be limited to users from specific groups. The Object Schema Manager should…

Hello @Sandy LEE I don't think the selection list is necessarily capable of showing all the sprints at once. Try typing in the sprint name to see if it reduces the list to items that match; i.e. You would be typing in AJ Cycle 48

Hello @Andrey - Guenov Labs You stated: You can't reopen a completed sprint in Jira Cloud. There's no UI action for it in team-managed or company-managed spaces, This is untrue. Here is a screenshot showing a completed sprint in a Company managed Software project, and as you can see Reopen sprint is available from the…

@Tom Gorman Welcome to the Atlassian community. The original post and answer are over 3 years old. A lot has changed in the Jira product in 3+ years. If this is a topic about which you have a question now please start a new post by clicking the +Ask a question button at the top of the forum page. Thanks!

Olá @Synergy Globales , Se você utilizava uma assinatura gratuita e o último acesso ocorreu há dois anos, a Atlassian teria desativado a assinatura e excluído permanentemente os dados há mais de um ano. Não seria possível recuperar esses dados. Para obter uma resposta oficial, você precisaria entrar em contato diretamente…

I have confirmed the behaviour above - when a sprint is set to automatically complete and move the incomplete issues to a new or the next sprint, then the change in the issue Sprint field is shown as done by the Anonymous user. Where are you looking for the that closed sprint? I am able to see the automatically closed…