Trudy P Claspill Community Champion

If the URL you access looks similar to this: https://something.atlassian.net ...then you are using Jira Cloud (hosted by Atlassian). Otherwise you are using Jira Server/Data Center (hosted by your company). If that latter then at the bottom of the screen you should see information about the version of the product, which…

Hello @Mandy Parker Have the answers I provided led you to a solution for your problem?

O que você está tentando controlar com este novo SLA? Qual problema você está tentando resolver iniciando o SLA quando um novo mês começa e o ticket ainda não foi resolvido? --- What are you trying to track with this new SLA? What problem are you trying to solve by initiating the SLA when a new month starts and the ticket…

If you build a web interface to your database located on your PC, you could use the Automation for Jira feature to create a Rule that would detect the change in the issue and execute a Web Request to update your database. I don't have the experience to advise you on creating a web interface to your database. Alternately…

Do you have multiple sprints Active at a time for this board? If so, do the time periods for the sprints overlap? I don't work with Roadmaps a lot, but I notice the same thing in a Scrum board that I have for a sample project that I've been making test issues in for a few months. In that board I have multiple Active…

Hello @Jonah Johnson Are you working with a Team Managed project or a Company Managed project? That information will be available at the bottom of the navigation panel on the left when you are viewing project information. Example: Are you working with a Software, Service, or Work Management project. That will show at the…

Hello @leon.reynolds Can you be more specific in what you mean by copying settings for associated apps? Apps tend to be available to the entire Jira instance. If you can provide an example of one of the apps you use that allows you to specify settings per project, we can provide better advice.

That is a really odd situation. I would recommend that the next time it happens, before you make any changes to the randomly added issue, you ask your Jira Admin to open a case with Atlassian Support to investigate the issue more. Cases can be opened here: https://support.atlassian.com/contact/#/ If I think of any other…

Hello @Frank Carr How are you accessing the Import Issues function? There are three places it could be accessed from: 1. The Advanced Issue Search screen 2. A Create Issue dialog 3. for an Administrator, from System > External System Import If you haven't tried #3, try that to see if that solves your limitation issue. I…

Hello @Cristian-Dumitru Uricec Welcome to the Atlassian community! Do you have issues in this state now that can be used to investigate the issue? If so please examine the following: 1. Is the status assigned to the issue a green status (one that is part of the "Done" Status Category)? 2. Does the issue show a Resolution…

Hello @Brent Walker The default issue hierarchy is Epic |-- base level issue types (story, but, task, etc) |-- subtask level issue types You could add another issue type at the base level and name it Feature, but the functionality applied to it would be the same as is applied to other base level issue types. You could use…

Ah, I see! That is not the way to convert a subtask type issue to a base level type issue. The hierarchy of issues is Epics |-- base level type issues (Story, Bug, and usually one named Task) | subtask type issues (one by default named Sub-task) You can add more issue types with different names at the base level and the…

Hello @Steve Hooczko Is this for a Team Managed project or a Company Managed project? That information is available by looking at the bottom of the navigation pane on the left while viewing the project. Do the two workflows share any status values or are they completely different?

Hello @Rob Shearer DISH Welcome to the Atlassian community! What were you trying to do when you got that message? Content Viz is a third party app that can be added to a Confluence Cloud instance. Apparently the administrators of your instance added it to your instance, but have not paid to have a license for it. They will…

Users who have access to Space Administration may modify the permissions for a given space to change who has access to it. A user that is a Confluence administrator can work around not having permissions to a Global space by 1. Clicking the Gear icon near their avatar in the upper right corner. 2. Selecting Space…

@Robbie E Lee As per the Atlassian Team Member response in this post, I have escalated your Question to the Community Support team.

The original poster has indicated they are on a Free subscription. They can't contact Atlassian Support unless they are on a paid subscription.

Can you set the Assignee field to that user through the UI? Did you make sure you have the case correct in the smart value? It is "accountId" with a capital "i". Can you add prior to the Assign Issue step a Log action to log to the Rule's Audit Log the value you are trying to add to the Assignee field? You should get a…

Hello @Jonah Johnson Welcome to the Atlassian community! Have you already modified your workflow to do that and it isn't working, or are you asking for help on how to modify your workflow to make it do that? If you have already modified the workflow, please show us the modifications you have made.

Hello @k.morkisz Are you on a paid subscription or a free subscription? Are you trying to the Organization Admin or Site Admin?

Hello @Pierre Leroux Welcome to the Atlassian community! Currently it is not possible to configure which fields will appear for a subtask in the Subtasks area of the parent issue. There is a change request for that to which you can add your vote/comment. https://jira.atlassian.com/browse/JRACLOUD-70206

I'm glad I could help! If your questions have been answered, please consider marking this Answer thread as Accepted to help other users find the posts that have working solutions.

Hello Mimi, Can you provide details about the issue security level you have assigned to the issue, and the details of the Permission Scheme for the project? I want to try to recreate the issue in another Cloud instance.

Hello @Krista Nicol Can you provide screen images that show the issues displaying on the board, and then not displaying on the board when you set Swimlanes to Epics? What version of Jira are you using?

Hello @Wade Harshman The Quick Filter functionality doesn't let you show all the issue that match Quick Filter 1 plus all the issues that match Quick Filter 2. When you select multiple Quick Filters the only issues that will be shown will be the ones that match ALL the conditions in ALL the Quick Filters you selected. For…

Hello Anabella, What type of project is picking up your custom scheme; a Software, Service, or Work Management project? What are the exact steps being used to create the new project in this case where the project is ending up with your custom scheme?

@Nic Brough -Adaptavist- Can you show us a screen image for the Configuration option being available in a JWM project?

I'm not sure of the solution for trying to directly copy the value from your custom field to the Priority field. A solution that does work is to use an If/Else Condition block. In this solution you check the value of your custom field, and then use an Edit Issue action to set the Priority field to the corresponding value.…

Hello Srinivaas, You need to click on the ... button to the right of the field and then select COPY. Then click in the area where you see text automatically displayed in the field. Clicking in that space will give you a pop-up where you can select the issue to copy values from, and the field in that issue to copy values…

Hello Renaldo, It is not possible to change a project from Team to Company or vice versa. You would need to create a new Company Managed project and move the issues from the Team Managed project to the Company Managed project. There are challenges that come with attempting that migration. Refer to this document for more…