Trudy P Claspill Community Champion

Ok, so it is a Team Managed Software project. You can see Roadmap, Backlog, etc. but the other users cannot. Have those users been granted Jira Software product access for your site? A user might be granted a role/product access for only Jira Work Management. That would give them access to login to your Jira system and see…

Can you see those items? Is it a Software, Service, or Business/Work Management project? If it is a Business project there will be navigation items across the top.

@Mark Kristobak With the native functionality you ability to change the look of the cards in the provided Backlog is limited as has already been described in this thread.

If you want to automatically transition an issue to a specific status on a date that has been specified in a date field in that issue then this is what I would recommend. 1. Use a Schedule Trigger that runs daily. In that trigger use a JQL to select all the issues where that Date field has been set to the current day. 2.…

I discovered that my pasted images of the sections of the rule didn't paste the way I expected. I've corrected that. Let me know if that answers your question or if it is still unclear.

Hello @Aleksandr Ganiyev If nobody is receiving email notification to @guavapay.com email address then it is possible that 1. You email server is rejecting the emails from Atlassian. 2. Your domain has been blacklisted by Atlassian and it is not sending the emails. Can you confirm with your company's infrastructure/IT team…

Issue searching include the linkedIssues function which will retrieve the list of issues linked to a specified issue using a specified type of link: issue in linkedIssues(<task issue key>,"relates") If you add to this a criteria that the issue must be bugs, that will give you the list of bugs linked to the task with the…

Combining that with the JQL you have for selecting the issues assigned to the specified users would give you the assigned issues that were also updated by the assignees. It would not constrain the results to issues updated by only the assignees, and it could be that assignee xx updated an issue assigned to yy. Did you have…

I see you had a separate Question about addressing problem of not getting a notification. https://community.atlassian.com/t5/Jira-Service-Management/Can-we-make-it-so-that-when-a-user-replies-to-a-quot-Resolved/qaq-p/2265910

Hello @Alberto Dominguez-Ramirez Do you specifically want to create a new ticket, or do you want to address the fact that you don't get notified and the original ticket doesn't get reopened? If you're set on the first you could... 1. Use the Issue Commented trigger 2. Add a Field Issue Condition to check that the issue is…

Do you want to get this information for one specific task at a time? Or do you want a report that shows these counts for all tasks that match a query you define? Do you need to get this report once, or will you need to get the report multiple times? Is the link between the bug and the task ever deleted, or does it remain…

Hello @Steve Ungar In Jira Cloud nesting an If under an If is not supported. I suspect it is not supported in Automation for Jira Server/DC either. You could add a Issue Field Condition to check if the field is empty before starting your If/Else-if section. Or you could make the first IF checking to see that the field is…

Hello @Dan Chu Welcome to the Atlassian community! Adding to @Alex 's reply, the Backlog is for displaying work that is not "done". Once you Complete the sprint there is no reason to display it on the Backlog screen.

Hello @SEBtheSaviour This could potentially be handled by Automation for Jira, depending on the edition and version of your Jira product. Are you using Jira Server or Jira Data Center? And, what version are you using?

Hello @Raima Mathew Welcome to the Atlassian community! I saw this on another Question just moments ago: Andy Heinzer ATLASSIAN TEAM Feb 09, 2023 Hi, We are currently tracking an incident where invitations and some other notifications appear to not be going out for some users. We are tracking this over…

Hello @Geo De Leon Welcome to the Atlassian community! Can you see those items? Is it a Company Managed or Team Managed project? That information will be at the bottom of the navigation pane on the left. Is it a Software, Service, or Business/Work Management project? If it is a Business project there will be navigation…

Hello @vralpatel Welcome to the Atlassian community! Does you employer pay for their Atlassian product use, or are they using the Free versions of the products? Please provide your Administrators with this link.…

You may also find useful information in the following community post and kb article. https://community.atlassian.com/t5/Automation-questions/Sum-Story-Points-in-Epic-in-Jira-Automation-Data-Center/qaq-p/1854616…

That is a lot of fields! Are these all single selection lists, or are any of them multiple selection lists? I'm going to spend a bit of time thinking about this and then I'll get back to you. I don't think you would be able to do this with one rule. There are too many components that would need to be created to look at…

I'm glad I could help!

Can you show us a screen image from the roadmap that shows ET-7133 as a subordinate issue under another issue?

Hello @Kevin Gaut Welcome to the Atlassian community! Did you lose only your Confluence Administrators? Are there still people in your company who are Organization Administrators for your Atlassian tools? If so, the Organization Administrators have access to administer users for all the Atlassian products that are part of…

@Tobias Stoll I have seen this new issue created in Atlassian's backlog: https://jira.atlassian.com/browse/JSWCLOUD-24061 It includes this: Workaround Please create a Support Ticket with us and mention JSWCLOUD-24061 if you are experiencing this issue.

I have seen this new issue created in Atlassian's backlog: https://jira.atlassian.com/browse/JSWCLOUD-24061 It includes this: Workaround Please create a Support Ticket with us and mention JSWCLOUD-24061 if you are experiencing this issue.

Hello @Rohit Goyal Welcome to the Atlassian community! The issue hierarchy for Jira is Epic |-- base level issue types (story, task, bug, etc.) |-- subtask level issue types A Jira Administrator can create additional issues at the base level and subtask level and give them custom names. If you want to be able to create a…

Hello @Tim Arthur You have to share the Dashboard itself, in addition to sharing the Filters used by the gadgets in the Dashboard. Did you share the Dashboard?

Hello @Arsenios Chatzimichailidis For Jira Service Management projects it is possibly not enough to just add a person to a user group to grant them agent-level access to a project. They may need to be given the Agent role in the specific Service Management project. Is the Service Management project a Company Managed…

Hello @Aleksandr Ganiyev Does the user receive any notifications from Jira at all for any issue related activities? Have you used the Notification Helper to confirm that Jira is properly configured to send a notification for either of those events to that person for an issue in that project? Have you checked with the user…

Hello @Chelsea Ebaugh Can you provide a screen image of what the other user sees? You mentioned service desk members. Are the source and destination projects both Service Management projects? You mentioned permission schemes. Are they both Company Managed projects? You said it is a "project admin" that is having the…

Given that the original post was for Jira Cloud and for Team Managed projects and has an accepted answer, I recommend that you start a brand new Question post for your situation. And please specify the edition of Jira that you are using (Server or Data Center), and the version. If you are using Jira Server, or using Jira…