Trudy P Claspill Community Champion

Hello @jiangyu What is the filter? Has the user tried other browsers? Has the user tried clearing their browser cache? Can you user view the filter results directly in Jira?

Hello @Bernard Eben Welcome to the Atlassian community! In Jira the columns of a Kanban board are used to show the status of a work item; i.e. To Do, In Progress, Done. To have a Kanban board display columns based on the months of the year would require that you use the months of the year as the Status values for your work…

Hello @durga prasad Which migration method did you use? There are 4 methods available per this document. https://support.atlassian.com/migration/docs/compare-cloud-to-cloud-migration-methods-for-jira/ What types of projects where migrated; Software, Service, or Work Management? 

Hello @Vladimir Sumilin I understand that "score" is an issue type. Is that correct? And when for a "score" issue, when today is 1 year after the Assessment Date in that issue, you want to create a new "score" issue that is a copy of the original issue. Is that correct? And you want to send an email to somebody with the…

Hello @Shirley Wadman Welcome to the Atlassian community! Can you provide screen images to give additional clarity to the problem you are seeing? What steps are you executing when you say "the Epic issue type will not load"? Do you get an error on the screen? What steps are you executing when you say "we are now unable to…

Hello @Jacob A. Albrektsen Modify your filter thus: Remove TESTTASK from the list of projects. Add another clause thus before the ORDER BY OR project=TESTTASK That will result in the first clause gather issues only for the assignees in the 8 specified projects and the second clause gather all issues in TESTTASK regardless…

Hello @Alik Kudlaenko Welcome to the Atlassian community! Can you show us an example of the output that shows the Start Date field is not empty?

Hello @Jacob A. Albrektsen Did you create the main board directly from a filter, or did you create a new project with that new main board and then modify its filter to include the other projects? If you created the main board directly from a filter, and it references no projects other than the example 5 that you showed,…

That lists only companies that have given Atlassian permission to identify them as a customer. I know of several other companies that don't come up in that list. @Ghulam Muhammad Why do you want a list of companies that use Jira?

Hello @Amey Dhuri Welcome to the Atlassian community! This is a community of users of the Jira products. If you want to contact Atlassian directly have your Jira Admin or Organization Admin open a support case at https://support.atlassian.com/contact/#/

@Marko Rogan Did Atlassian Support provide you with a link to their issue? If so, could you share it?

Hello @Charlie Banks Thank you for that clarification. Are you working with Jira Cloud or Jira Server/Data Center? If your URL looks like this, then you are working with Jira Cloud: https://<your company>.atlassian.net There is a feature called Automation for Jira that could be used to make the users from additional User…

Provide the details about the issues that are in the Everything Else group. What are their values for project issuetype labels fixVersion

@Sandra Carrillo Rather than appending to a Question that already has an accepted Answer, please start a new Question post for the different help you are requesting. Provide details about your scenario such as the criteria you need to use to select the worklogs to be deleted.

A Jira Administrator can change the owner of the filter to another currently active user. You can request that the filter ownership be changed to you. As to why your own filter may not be working, we need the details of the filter itself, and details about how it is "not working". Is it not retrieving all the issues you…

The Resolution field exists for the issues in a Work Management project, but the project does not include functionality for setting the field automatically. So, you can still use Automation to set the field for issues in that type of project.

No, there is no feature for converting projects. You would have to create a new project, customize it to match the original project, and then move issues from the original project to the new project. There are challenges associated with moving issues between Team and Company Managed projects. There is an article about that…

Hello @Satya Ramesh Welcome to the Atlassian community! Trying to get the committed points for a sprint at a date after the sprint has started is extremely difficult with native functionality. The issues in the sprint may have had changes to their story point values, and issues may have been removed or added. You would…

Hello @Murugan, Vignesh Kumar (V.) Welcome to the Atlassian community! If you made that request directly on your Jira instance, then it was sent to the administrators of your Jira instance. If you have questions about that request you will need to contact those people. This is a community of users of the Jira product. We…

Hello @David Calabrese In Company Managed Software projects I see just the available Statuses in the dropdown. But in Company Managed Service projects I see the Transition name, an arrow, and the destination Status. I never noticed the difference in presentation between the two types of projects before. I'm not sure if…

It doesn't appear the Issue Restriction is a feature that is available for Team Managed Business/Work Management projects. I haven't found the documentation that says that, but when I look at the permissions assigned to the Administrator role for such a project in a Premium subscription, the role does not include the…

What type of project are you working with; Service, Software, or Business/Work Management? It doesn't appear the Issue Restriction is a feature that is available for Team Managed Business/Work Management projects. I haven't found the documentation that says that, but when I look at the permissions assigned to the…

Yes you can attach files to the posts/comments in the community 

Hello @Matt Houck You executed the status transition. Are you also the Reporter, Assignee, or Watcher of the issue? Have you reviewed your personal settings to confirm you don't have any settings that would prevent them from receiving the notification? For example, if you make the status change and you are the Reporter (or…

Can you share with us the rule you have so far?

If the current project lead is not an assignable user then navigation to the Project Settings should result in this pop up displaying: (at least, it does for me when I make an unassignable user the project lead and set default assignee to Project Lead)

In Advanced Issue Search when you search for issues using sprint = "Under Pressure" is it listing all the issues you expect? From what you've shared when you are viewing a particular issue the system is stating - in the issue history that the issue wasn't assigned to the Under Pressure sprint but was assigned to the…

Hello @Robbie Williams Welcome to the Atlassian community! Just for clarity, can you confirm you are referring to the Timeline feature that is available in Jira Business/Work Management projects? If so, be advised that it is not currently possible to customize which date fields are used in the Timeline (or the Calendar).…

Hi Roberto, I pulled the report for two sprints ago that showed we had a total of three tickets that were not completed. These were rolled over to the new sprint. Are the three issues still assigned to that "new sprint"? Is that "new sprint" currently not yet started or has it already been started and/or completed? The JQL…

Hello @Jennifer Baum First, I'll address the "two Done fields". These are two separate fields. * The "Done" shown in the green box with the pull-down arrow is the Status field for the issue. * The "Done" value to the right is the Resolution field. When an issue is changed to a "done" Status the Resolution field is used to…