Trudy P Claspill

Hello @Diane Mascart-McKeon How have you determined that you have 8 unused licenses?

in Can not add users Comment by Trudy P Claspill March 2023

I'm sorry but I don't know what "LC" is. Are you trying to upload this data into an Atlassian Confluence application?

in Bulk Import Comment by Trudy P Claspill March 2023

Hello @Erin Truax It appears that Atlassian does not intend to implement a Priority attribute for tasks based on the comments in this issue: https://jira.atlassian.com/browse/CONFSERVER-41566 If found this post that suggested a work around involving third party apps.…

in I want to be able to sort tasks in a task report by priority. Comment by Trudy P Claspill March 2023

Hello @Lmodert Welcome to the Atlassian community! You've posted this question in the Confluence community. Are you trying to import data in Confluence? The context of your question makes me think you are trying to import data into Jira actually. Also, please show us the exact error message you are getting.

in Bulk Import Comment by Trudy P Claspill March 2023

For clarity, is this automation running against a Company Managed project or a Team Managed project? Since you mentioned adding the field to a screen, I suspect it is a Company Managed project. And is TAST6 a Company Managed project or a Team Managed project? Description should be a system field, not a custom field. If you…

in Why has my automation started failing? Comment by Trudy P Claspill March 2023

Under what condition exactly are you wanting to exit the automation rule? When the "Create new" fails? Why would you expect that action to ever fail?

in Can I exit an automation email action if the previous action fails? Comment by Trudy P Claspill March 2023

Honestly I have not worked that much with the AR issue hierarchy, so I don't really know the answer. However, based on @Dave Mathijs 's answer on this post I believe you would not lose lower level links if you add another level to the top of the hierarchy.

in Advanced Roadmap - issue hierarchy Comment by Trudy P Claspill March 2023

Adding to this, it is not possible to create swimlanes dynamically based on whatever Label values are present. You will have to define explicit JQL queries for each value for each swimlane you want to create.

in How to create swim lanes based on work item type? Comment by Trudy P Claspill March 2023

Hello @Esther Strom You need to click on the gray highlighted area that says Smart value '{{issue.Project Picker}}' to push the smart value into the field.

in Automation: clone to dynamic project Comment by Trudy P Claspill March 2023

Is Feature a new issue type in your project? Are you not already aware of the workflow for the Feature issue to know how it flows through Statuses and what the final "closed" status is for that type of issue? As the administrator of the project that information should already be available to you. If Jira Administrators are…

in After marking a feature as done, how do you close a feature? Comment by Trudy P Claspill March 2023

You could use a rule like this: Trigger the rule when the Story Points field changes for a Task. Lookup all the Task type issues that have he same Contract Number value as the trigger issue. Create a variable to save the sum of the Story Points field for the found issues. Branch to issues of type Story that have the same…

in Summing up the story points from task that are link to a story Comment by Trudy P Claspill March 2023

Do you use a unique link relationship between the Story and the "child" Tasks; one that is not used for any other issue linking other than indicating one issue is a "child" of another? Can a Task have that link relationship with more than one Story?

in Summing up the story points from task that are link to a story Comment by Trudy P Claspill March 2023

Привет, Являетесь ли вы агентом проекта Service Desk или заказчиком? Для агента возможность повторно открыть запрос зависит от рабочего процесса, используемого для этого запроса. Рабочий процесс может не разрешать повторное открытие закрытого запроса или может ограничивать круг лиц, которым разрешено повторно открывать…

in переоткрыть закрытый запрос Comment by Trudy P Claspill March 2023

Hello @gcapdevila I found this additional debugging information in the comments of the associated change request: https://jira.atlassian.com/browse/JRACLOUD-69559 Amira Badran added a comment - 27/Feb/2023 4:52 AM Nik Jordanov Thanks for raising this! I've put together some steps that you can follow to find out why…

in No status available when creating a new issue Comment by Trudy P Claspill March 2023

Hello @Susheela_Kushwaha Any user granted the Administer Project permission for a given project will be able to modify the Components available for that project. Such users can also modify the available Releases, and manage the association of Users to Roles for the project. You can change who has the Administer Project…

in Restrict ability to create components to only certain users Comment by Trudy P Claspill March 2023

Hello @Nancy Corsi The ability to delete issues is managed through the Permission Scheme associated with the project. Because the deletion of issues is permanent, immediate, and cannot be undone, the permission is often restricted only to Jira Administrators. If you have the permission, then you would see a Delete option…

in How do I delete (not archive it) issues/Stories created in error so it's not visible? Comment by Trudy P Claspill March 2023

Hello @raghuvarmaofficial Native Jira JQL functionality does not support ordering issues based on the date/time that a link was created between two issues. The date the link was created is documented in the history for each issue in the pair. The ORDER BY clause in JQL generally cannot be applied to information that is…

in JQL query to fetch issues linked to a bug with 'relates to' in order Comment by Trudy P Claspill March 2023

Hello @Helen Welcome to the Atlassian Community! Is the Task a subtask type of issue, so that it is truly a child of the Story, or are you using generic issue linking to make the Task appear to be a child of the Story? Can you show us an image of a Story issue that has child Tasks, showing us the section of the Story where…

in Summing up the story points from task that are link to a story Comment by Trudy P Claspill March 2023

Hello @Harry Tye No, there is no such feature currently. But you could search to see if such a Suggestion already exists, and create a Suggestion one if it doesn't, here: https://jira.atlassian.com/secure/Dashboard.jspa Are you working with a Company Managed project? If so, you could limit the number of users that are…

in Is there a way to sort adding an assignee by either a favorite list or commonly used? Comment by Trudy P Claspill March 2023

We will be using a custom issue link with Outward being "satisfies MAC" and Inward being "MAC is satisfied by" So in the case of CAT-1 and FELINE-1 would the relationship appear as CAT-1 "satisfies MAC" FELINE-1 ? If so, then it would be possible to detect the creation of the link between CAT-1 and FELINE-1 using the Issue…

in If Issue is linked to ABC-1, also link to ABC-2 Comment by Trudy P Claspill March 2023

This is the reference document for CSV Import for self-hosted JSD. https://confluence.atlassian.com/servicemanagementserver/csv-import-1044784472.html Although I see it doesn't actually talk about comments and attachments. This document on CSV Import for Jira Software talks about the Advanced Import features available to…

in Successfully imported tickets HOWEVER without comments and attatchments ?! Comment by Trudy P Claspill March 2023

Are you using Jira Cloud or Jira Server/Data Center? If your instance URL is similar to https://yourCompany.atlassian.net then you are using Jira Cloud. Otherwise you are using a self-hosted Jira product (Jira Server or Jira Data Center). If you are using a self hosted product, can you tell us the version of the product?…

in After marking a feature as done, how do you close a feature? Comment by Trudy P Claspill March 2023

When an issue is in Status A, and all the available Statuses to which it can change traverse Global Transitions (ANY --> destination status), then the drop down will show only the destination status names. That is what you see here. When an issue is in Status A, and one or more of the available Statuses to which it can…

in Why am I seeing a status from Any, without a transition? Comment by Trudy P Claspill March 2023

I would recommend that the Jira Administrators review the Permission Schemes assigned to these projects. See which Roles/Groups/Users have been assigned the Administer Projects permission. Regardless of which Roles you are assigned to, it is the Permission Scheme that will determine the permissions allocated to those…

in Can't access Project Settings despite Administrator role Comment by Trudy P Claspill March 2023

Hello @Hamza Salman Welcome to the Atlassian community! How did you get the screen for (1) if you don't have access to Project Settings for that project?

in Can't access Project Settings despite Administrator role Comment by Trudy P Claspill March 2023

I see. The "other issues in epic" section is not showing in the Epic itself. Rather it is showing in the child issue of the Epic, and shows the other child issues in the same Epic. That is not native Jira functionality. I am guessing that it has been added to your system by the addition of a third party app. I'm not…

in If I add an epic link to a task, will it always show tasks under "other issues in epic"? Comment by Trudy P Claspill March 2023

Hello @syee Where do you see the view where it says "other issues in epic"? Can you provide a screen image? When I look at the details of an Epic I see a section labeled "Child Issues" but no section labeled "other issues in Epic".

in If I add an epic link to a task, will it always show tasks under "other issues in epic"? Comment by Trudy P Claspill March 2023

Hello @Samuel Rodriguez Welcome to the Atlassian community! As per the Roadmap documentation that is how scheduling works for a roadmap associated with a Scrum board/project. The dates for the issues will be taken from the sprints to which they are assigned. You can't use issue specific dates. If you want to use issue…

in The roadmap child level issues on my Sotware Project take the start and end date of the sprint. Comment by Trudy P Claspill March 2023

Hello @David Borough There is no filter criteria to distinguish that a person became a Watcher through Autowatch. They could adjust their filters thus watcher=currentUser() and creator!=currentUser() ...to eliminate from the list the issues for which they are also the Creator. With native JQL there are no criteria to…

in See all WATCHED issues filtering out AutoWatch assigned tickets? Comment by Trudy P Claspill March 2023

I have not previously seen two Epic Link fields where both appear to be system defined vs. one having been manually created by a Jira Admin. Did you do any sort of merging of instances or importing of projects into this instance? I advise you to open a case directly with Atlassian Support to get the correct solution for…

in Epic link field values are missing in all the projects Comment by Trudy P Claspill March 2023

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