Trudy P Claspill Community Champion

Hello @Michele Bazzani Can you provide images that show the details of an issue that is appearing in both the Backlog list and in a column on the board?

I wonder if you may have ended up with more than one custom field named "Epic Link". Can you go to the Custom Fields page and search for Epic Link and share the results?

As Mikael mentioned, boards are a feature of Jira Software, so you do need to have the Jira Software product available and have a license for it also.

Hello @ManuMR Are these projects Company Managed or Team Managed? That info will be shown at the bottom of the navigation panel on the left. Are these Software, Service, or Work Management projects? When you go to the Epic that you believe this issue is linked to, do you see this issue listed as a child of the Epic?

Hello @Martine Costamagna If you Service Management project is a Company Managed project: 1. Go to the Boards page: https://<your URL>/jira/boards?contains= 2. Click the Create Board button in the upper right. 3. Select Create A Kanban board. 4. Click the radio button for Board From an Existing Project. 5. In the Projects…

Hello @Egor Polevoi Welcome to the Atlassian community. If the project was in the Trash and now has been deleted it cannot be recovered unless you have a back up of your instance.

Hello @Nicole Ritter With Jira Cloud you cannot access the database directly. You could instead look at extracting the information using the REST API. Neither the UI nor the API support retrieving just worklogs based on filters applied to the worklogs themselves (i.e. work logged in a specific time frame). Jira Cloud does…

Are you using generic issue linking to create the link between CAT-1 and FELINE-1 or are you using the built in parent/child hierarchy between sub-tasks and parent issues, between issues and parent Epics, and above that (if you have extended the issue hierarchy)? If you are using generic issue linking, what is the type of…

You've marked the Answer thread as accepted, but I'm unclear if your problem has been solved. I am also still unclear on what the problem actually is. If you still need help with this topic please show - the workflow diagram for the issue type where you say that the selectable statuses are not correct. You should be able…

Hello @Hatef Hojjati Welcome to the Atlassian community! It is not possible to customize that page at this time.

Hello @D Hicks Are you working with issues in a Company Managed project or a Team Managed project? That information will show at the bottom of the navigation pane on the left when you are viewing the project. Are you working with a Software project, a Service project, or a Work Management project? In the navigation pane on…

Hello @barry.pulliam Can you provide more information and perhaps some screen images to illustrate your problem? Are "done" and "close" Status values for your Feature issue? Or does "close" mean something else to you?

@Bhavana A Have you raised a request again with Atlassian to find out if your email has been blacklisted?

What I'm trying to get at is how do you know that CAT-1 needs to be linked to PETS-1, so that you could write an Automation Rule to handle that. What event in Jira would you want to trigger the linking of CAT-1 to PETS-1? Should that happen automatically when CAT-1 gets linked to FELINE-1? How do you know that it is PETS-1…

Hello @ishan11191 A sprint will appear in any Scrum Board that includes issues that have been assigned to the sprint. Example: Scrum Board 1 Filter Query: project in (XYZ, ABC) order by Rank desc Scrum Board 2 Filter Query: project = XYZ order by Rank desc. In Scrum board 1 create a sprint named "Board 1 Sprint". At this…

Hello @Aswathi D There is not a native JQL function for Jira Server/DC that lets you select parent issues based on whether or not they have subtasks. Do you have any third party apps that extend JQL functionality? If not would it be possible for you to acquire one?

Hello @April_Delay Yes, Automation Rules can be used to create links between issues. There is a Link Issues action you can use for that. But, how do you know that CAT-1, linked to DOG-1, also needs to be linked to DOG-2?

You have to create a new Team Managed project and move the issues from the source project into the new project. Take a look at this reference document: https://support.atlassian.com/jira-software-cloud/docs/migrate-between-team-managed-and-company-managed-projects/

Why can't I use Forms in Software project? Because at this time Forms are not supported for Software projects. You can vote on the related change requests here: https://jira.atlassian.com/browse/JSWCLOUD-22094 https://jira.atlassian.com/browse/JRACLOUD-76351

That depends on how your Jira Administrators have set up Field Configuration and Issue Type Screen Schemes. Your Jira Administrators will need to ensure that the field is added to the Field Configuration schemes for each applicable project, and added to the screens for each applicable issue in each applicable project. If…

Hello @Anusha Iyer Are the Jira Software and Jira Service Desk products running on the same or different Jira instances? What version of the Jira Software product are you using? What version of the Jira Service Desk product are you using? Are you already knowledgeable about the differences in functionality and licensing…

It might be advisable to clarify in this article the portions that apply only to Company Managed (vs. Team Managed) projects.

I think it is okay to send messages outside of work hours to work-related communications channels, especially in environments where teammates and clients are scattered across time zones. How am I supposed to keep track of the timezone/work hours of all the people with whom I communicate? If I want to communicate about…

Hello @timofei0536 @Jack Brickey was making an assumption that the trigger that starts the 2-day wait is an event related to some issue. He is suggesting that you could have a custom date field in your issue, and use the first rule to fill in that custom date field when the original event trigger occurs. Then you would use…

Hello @timofei0536 Can you please explain your complete use case? What is the event that starts your use case? Why do you need to wait 2 days and then automatically create an issue? What is the problem you are trying to solve with this automation?

Hello @thebaycity Welcome to the Atlassian community! There is not a specific, pre-built field for that. You could use the Watchers field, but that field is not specific to "contributors". You could ask your Jira Administrators to implement a new custom Multi-user Picker field specifically for identifying contributors. 

Hello @Bailey Hecksel Without a third party app you can't write a JQL that will directly compare two fields. You could set up an Automation Rule to find such tickets. There are several different ways you could set up such a rule. 1. You could have a scheduled rule that retrieves all the issues in the specified that have…

Hello @Małgorzata Adamska-Piotrowska If I want to use another hierarchy for different projects - can I set something like this? No, the hierarchy is applied globally. You can limit which issue types are available in a given project, but the hierarchy structure itself applies to all projects.

Hello @Godwin Nwaugha Welcome to the Atlassian community! That is an indication that your administrators have set the Privacy Risk as a Required Field. You will have to fill in the field in order to create the issue. If you think it is not appropriate for the field to be required, you need to contact your Jira…

Hello @Sasha Tkachev Welcome to the Atlassian community! Editing the Story Points in a Scrum board backlog by clicking on the Estimation bubble in an individual card is available only for Team Managed projects. The function is not available in Company Managed projects. There is a change request for it here:…