Trudy P Claspill Community Champion

Are both the source and destination projects Team Managed? Does the Rule Scope name both the source and destination projects? The original error could've come about because in Team Managed projects all the configuration elements have unique identifiers. In the Clone task if you selected Task for the issue type before you…

Hello Isabella, I am not an employee of Atlassian. I am just another user of their products with years of experience who has volunteered to be a Community Leader. Please do feel free to contact Atlassian Support directly to see if they can help you get disconnected from that site. Perhaps they have some new options that I…

What is the order of your statuses? This step should include only the statuses that are earlier in the workflow than this step

You would use the Automation for Jira feature. Automation rules have a variety of Triggers, Conditions, and Actions available. You would start by selecting the Work Logged trigger. You could then add steps (conditions/comparison) to determine if the Work Log is within the time frame that you want to add to your Total Time.…

For Log Action you can put in plain text and/or smart values. So, for instance, after the Lookup Issues action you could use a Log action to print out the size of the results set: Lookup Issues returned this many issues: {{lookupIssues.size}} You can use the Log action to print out any smart value to check that the value…

Hello @Isabella Navarro Welcome to the Atlassian community. It appears that your login/email address has been granted access to some Jira instance set up by somebody. Unfortunately there is not a way that users can remove themselves from access to products to which they have been granted access. You would have to contact…

Hello @Cyril James You said: I have automation set up so that when someone creates a new story, the story description is pre-populated with the info for required information that is needed to groom the story. Acts like a story template. I am asking to see that automation - the one that fills in the Description. Is that…

@Ivan_He Did you pursue this topic with Atlassian Support? If so, what was their response?

Hello @Cyril James When you clone an issue do you apply the "CLONE - " prefix to the Summary? Please show us the automation rule you are using to replace the Description text. I suspect that your issue is triggered by Issue Created. You will need to add some condition after the trigger to detect that the issue is a clone.…

Hello @Michel Arboi When you use the Close button on a page that has never been published, you are saving changes to a Draft copy of that page. You should be able to find that page under the Recent > Drafts menu option. The only way a draft should end up deleted is if you intentionally delete it.

Hello @Melina RAMPERSANDS Click on the "Show More" to the right of "No Actions Performed" to view the details of the Audit Log entry. That will give you information on why no actions were performed in the rule. I would guess it is because the Organizations field is in fact empty in all the issues that are retrieved by the…

Hello @Viviane You can't. Jira does not support more granular permissions for Project Administrators. Any Project Administrator for a given project can create Release Versions, Components, and manage the association of users to Project Roles. Note that is Project Administrators. A user doesn't have to be a full Jira…

Hello @Torrance Robinson To which "items" are you referring? Deleted Projects go to a Trash bin where they are held for a period of time, able to be restored, before being permanently deleted. There is no comparable native function for deleted issues. Atlassian does not appear to plan to provide that…

Yes. Use the Issue Transitioned trigger. You can specify the From Statuses and To Statuses, then add an action to send an email.

Natively Jira doesn't have a function to select worklogs that are within a specified date range. What problem are you trying to solve by recording in the issue a total amount of time logged for an issue for the "last month"? Could you accomplish your ultimate goal by using a third party app that would add functionality…

A Project Created trigger was added in July 2021 https://community.atlassian.com/t5/Automation-articles/New-to-Jira-Automation-goodbye-Cron-sort-of-hello-new-project/ba-p/1750484

How would Jira know the department of the person that created the project? Do you have that information in Jira? You can create a Global rule (from Settings > System > Global Automation) with the Trigger for "Project Created". If you have a method to identify the department of the user that created the project (triggered…

What do you mean by "it stopped working"? Was it getting triggered but not doing what you expected? What information was in the audit log for the rule at that time?

Thank you for showing us the rule. Where did you get information about the logged function you are trying to use in the Create Variable action? I am not familiar with that function.

Hello @Dmytro Danylov Can you please show us the entire Automation Rule? Often when something doesn't work as expected it can be traced to the context in which the step is running. Can you show us the Audit Log for an execution of the rule?

Hello @Sandra Middleton Let us clarify terminology first. In Jira there are Projects. Projects contain issues. Jira Projects themselves can be assigned a Project Category in the Details section under Project Settings. In Work Management Projects there is also a Category field that can be set for each Issue in the Project.…

Hello @ajensen Based on the presence of "Custom Filters" as a button in your image I believe you are working with a board for a Team Managed project. Is that correct? Filtering for Versions on the board (vs. the backlog) is not currently available. There is a change request here on which you can vote:…

Hello @Tejashree S Welcome to the Atlassian community! There is not a limitation that prevents an automation rule running against a Team Managed project from creating an issue in a Company Managed project. You don't have to have the rule set as a Global rule for this case. Creating an issue in a different project is the…

Hello @Fillip Ho The native hierarchy of issues is Epic |- standard types: Story, Task, Bug, etc |- sub-task types With this default hierarchy you can't make an issue a "child" of another issue at the same level. So in this case you couldn't make a Task a "child" (under) a Story. You would have to convert the Task to a…

Hello @Daniel Ronnstam What have you got so far for your automation for this? Here is the start of a rule for one way you could accomplish this. I'm sure there are other ways, and I may think of a more elegant one later. The inelegant part of this is that you have to set of multiple IF/Conditions within the branch based on…

Hello @Deepak Kumar Welcome to the Atlassian community. Referring to the documentation for using the issueLinkType criteria for searching: https://support.atlassian.com/jira-software-cloud/docs/advanced-search-reference-jql-fields/#Issue-link-type When searching issueLinkType, Jira searches all three properties [Name,…

Hello @carolina {{lookupIssues.size}} should give you the number of issues returned by the JQL in the Lookup Issue action. You can use the Log action to print messages and smart values into the rule's Audit Log to help with debugging the rule. Can you change the Edit action to use {{lookupIssues.size}}, and some Log…

In your Branch step do you have this box checked? If so, uncheck it.

Hello @Fillip Ho Can you clarify what you are trying to do? You have said that the Task already exists, and also that the User Story already exists. So, is it correct that you already have a Task issue (ABC-1) and a Story issue (ABC-2)? If so, what do you mean by you want to "move" the Task "to" the User Story? Are you…

Hello @David Martinez Moreno Welcome to the Atlassian community! When asking a question related to Automation Rules it is important that you provide the details of your automation rule and its audit log. We can't help you debug the rule without that information.