Trudy P Claspill Community Champion

Thank you for that clarification. That is by design. Notice that your Backlog screen is broken into two lists; one titled "Ready for Refinement" at the top, and below that one titled "Backlog". For a Kanban board on the Backlog screen the list at the top of the screen will be the items in the first (left-most) column of…

Hello @Ivan Andrieiev Your question is incomplete. Please try again to tell us what you are trying to accomplish.

Hello @Jacob Powell Welcome to the Atlassian community. when I create a delivery ticket, nothing happens When you create the delivery ticket are you also entering information to link that to another issue using the Polaris Issue Link? If so, then this rule will be triggered during issue creation. If you are not entering…

Hello @Adam Taylor There is not a branch for the extended hierarchy available with Advanced Roadmaps. You can find a method to accomplish this task in this post.

Hello @Kitty Crawford Are you working with a Company Managed project or a Team Managed project? That information will show at the bottom of the navigation panel on the left. Currently for Company Managed projects Epics have a secondary status field named "Epic Status". The "Epic Status" field is used to determine if the…

The native functionality of the Epic Link field will not allow you to enter an issue key for any type of issue except Epic. If you enter the issue key for some other issue type into the Epic Link field you can't save the value. Epic Name is a field that is used only in Epic type issues. It is not used in child issues at…

Can you show us the details of the Clone Issue actions? Is this project a Company Managed project or a Team Managed project? That information will show at the bottom of the navigation panel on the left when you are viewing the project. Is the project a Software, Service, or Work Management project? If the navigation…

Hello @Dhruv Shah Welcome to the Atlassian community! Is the destination project for these issues a Team Managed project or a Company Managed project? When viewing the project you would find that information at the bottom of the navigation pane on the left. Epic Link applies only to Company Managed projects. And in the…

Hello @Allan Pedersen Welcome to the Atlassian Community! Do you happen to have the app Big Picture installed/integrated with your Jira system? As per this thread the vendor of that app determined there was a bug in it that was causing the blocks/is blocked by relationship to invert. I don't have that app and don't know if…

Hello @Pauline Hild If you tried to manually create an issue in the LAB project, in the Create Issue dialog do you see the fields for creating a link between the issue you are creating and another issue? If you don't see those fields in the Create Issue dialog, then you can't create a link for the issue within the…

That message is not an error, it is a warning. You can still start the sprint by clicking the Start button at the bottom of the dialog. In your Board Settings you have specified an Estimation Statistic. This message is telling you that for the specified issue you have not set a value for that field. You should complete…

Hello @Fon Ngu Sr When you click on Start Sprint that is opening a pop-up. The shaded areas you see to the right and left are the screen behind the pop up. You simply need to click the Start button at the bottom of the pop-up to start the sprint.

@szefoski As you are working in a Team Managed project, note that the Epics in such projects don't use the Epic Name field. They use only the Summary field in Epics. Additionally there is not a built in field that you can add to your issue screen to display the Summary of the parent Epic. That information is already…

@Walter Buggenhout The OP is dealing with issues in a Team Managed project. The Epic Link field is not used in those project. You also can't add the Parent or Parent Link fields, as that information is already shown in the breadcrumbs at the top of the screen. Epic Name is also not used in the Epic issue types in those…

@Najm Polaris The OP is dealing with a Team Managed project. Your screen modification instructions don't apply.

Hello @Ivan Mantrov Are you working with Jira Cloud or Jira Server/Data Center? I don't think you need to use the issueFunction option at all, depending on which type of hosting you are using. If you are on Jira Server/Data Center it would also depend on if you are using Automation Lite for Server or Automation for Data…

Can you provide the details from the Audit Log for an execution of the rule?

Hello @Brooke Hulteen Welcome to the Atlassian community. Based on the answer from @Ste Wright on this post I don't think it is possible to customize the internal mail notifications for Jira Cloud.

Hello @Saeed Vand Welcome to the Atlassian community. The Rank of an issue is determined globally, and is not impacted by it being either in a backlog or in a sprint. When you drag and drop an issue from the Backlog into a Sprint you are simultaneously changing its Rank because you are dropping it into a specific position…

Hola @Daisy Henriquez , ¿Esto afecta a problemas en un proyecto gestionado por el equipo o un proyecto gestionado por la empresa? Esa información se mostrará en la parte inferior del panel de navegación a la izquierda cuando esté viendo el proyecto. Hay varias formas de configurar un campo como Obligatorio. Para un…

Hello @Jay R Welcome to the Atlassian community. The native parent/child issue hierarchy in Jira is Epic |-- base issue types: Story, Task, Bug, etc. |-- subtask issue types Jira does not recognize that there is a parent/child relationship between a Task and a Story when you have used the generic issue linking function to…

Hello @teusner When I navigate to the Billing page and select Manage next to a product, and then select Billing Details, I get a screen that includes this message: From that I surmise that you need to edit the Technical Contact's information and update their postal address, as it seems like that is the address used for the…

Hello @Jannes van Ingen Welcome to the Atlassian community! Did you notice in this document it mentions there is a delay between when you cancel your product subscriptions and when the products are actually removed? Has that necessary period of time passed?

Hello @Kelly Jarden Welcome to the Atlassian community! What do you mean by "levels of a project"? Projects contain Issues. You can use Issue Security (in Company Managed projects) and Issue Restrictions (in Team Managed projects) to restrict visibility of issues. More information on each topic can be found here: Issue…

Hello @poorna.kulkarni Welcome to the Atlassian community. When you are importing comments through CSV import you can specify the Comment Date. If you do that it should not matter what order they are imported in because you will be explicitly setting the Comment date.

Hello @LRobinson Welcome to the Atlassian community. Where in Jira are you trying to use that CRON expression? I don't see anything in the CRON documentation that indicates you can use "-2" in combination with LW for Day Of Month. I don't believe it is actually possible to do what you want based on this CRON expression…

If I understand correctly you are saying that 1. You removed the field from some screen. 2. You deleted the field. 3. You attempted to change the status of an issue and got the "Internal server error" message. 4. If you restore the field then you don't get the message when you try to change the status of the issue. If I…

Hello @Clayton Scarbrough Welcome to the Atlassian community. Per the vendor documentation for that specific gadget you need to set the Aggregation Type to Cumulative Total.

You did not give the impression that you had a custom field called "Description". That was just one possible cause for the problem you were having. Sounds like it was a much simpler cause, though, that the field was missing from the Create Screen based on your response to Mikael's answer.

If you are open to third party apps, these are a few that offer a "commentedBy" criteria: JQL Search Extensions for Jira JQL Tricks Plugin ScriptRunner for Jira