Trudy P Claspill Community Champion

Hello @tracey.fudge It can help rule debugging to map your rule components to the output messages in the log. Reviewing the rule flow: Issue CR-1693 is the issue where the Due date field was changed, causing the rule to trigger. The next step in your rule branched to CR-1693's Parent issue (For Parent) to execute some…

In the context of the rule you have posted {{issue}} is still referencing the issue that triggered the rule. {{issue}} will change context when you go into a branch. If you want to reference an issue created within a rule, you can use the {{createdIssue}} smart value to reference the last issue created in the rule. You may…

If you provide additional information about what you have check and any changes you've made we can continue to help you try to solve the issue.

Hello Rachel. I am not able to reproduce the problem today. Is it still occurring for you?

Glad to help. If your questions have been answered and your problem solved, please consider marking the Answer as Accepted to help other users find posts with validated solutions.

That information is shown at the bottom of the navigation panel on the left.

Since you both are on paid subscription plans I recommend that you open tickets directly with Atlassian Support at https://support.atlassian.com/contact/#/

A Workflow defines the rules for how an issue status can be changed. It might be set up so that an issue can go from any status to any status. Or it might be set up so that the options to change to are limited. Yours is the latter. In your original post you included an image of a table with the headers From, Transition,…

I don't see the connection between the rule you posted and the scenario you described about an automation that runs against a JSM project and uses the Clone Issue action to make copies of the JSM issue in other projects. For the rule you posted the only issue within the context of the rule is the issue that triggered it,…

You need to select the one that matches the field you see on the screen. Make sure the capitalization matches. Matching capitalization will also matter when you try to reference a field in a smart value.

That is a different problem. Notice that the log now reports that the issue passed the condition. The new message says the destination status can't be resolved. In the automation rule you can transition issues only to another status that is allowed based on the Workflow. Is that a valid transition in the workflow; from…

Hello @Gavin I am guessing that it is the URL the comes up when you hover over one of the export options in the Search screen. And I would guess you can copy that URL be right clicking on the export option and selecting Copy Link.

I have a couple more certifications I need to get to the Atlassian Certified Expert level. I'm particularly interested in "ACP-AOA Atlassian Cloud Organization Admin Certification" which is still listed as "Coming soon". Outside of Atlassian skills I'll be looking to re-certify as an AWS Cloud Practitioner, and the levels…

How long is the session?

Hello @Jennifer Doerre Did you get feedback that you can share with us from Atlassian Support on this topic?

Hello @Christina King Were you able to solve your issue with the guidance I provided?

Hello @long.suciu Did the answers provided help you address your requirement? If so, please consider marking the helpful answer(s) as Accepted to help other users find posts with validated solutions.

Hello @Shraddha Pawar Were you able to solve your requirement with the replies provided? If so, please consider marking the Answers as Accepted to help other users find posts with validated answers.

Hello @Joseph Did my reply above help you resolve your issue, or do you still have questions?

Hello @Rahul Did my reply help you solve your issue? If so, please consider marking the Answer as Accepted to help other users find posts with validated answers.

Hello Bryan, The fact that there is an audit log entry means the rule was triggered. It shows you the issue that triggered the rule - TRI-8768 The "did not match condition" message means that the issue did not match the condition in your rule, so no further actions were taken. The Condition is "Status equals Done". The…

The output of the export from the Advanced Issue Search screen shows issue level data. As to auditing before a migration, reviewing the Cloud Migration Guide I see a link in the Prep Phase section to another document about Clean up your server . Perhaps that will provide you with some guidance.

That is an indication that your rule is not being run. Can you show us an issue where you changed the Due Date? I'd like to be able to see the Due Date field. Other information can be obscured. I suspect that the "due date" field used in your issue is not the same as the "Due Date" field you selected in the rule trigger.…

Hello Angie, If you question was adequately answered by my response, please consider marking the Answer as Accepted to help other users find posts that include validated answers.

Hello @Anupamshaw Do you still have questions on this topic, or did my previous reply address it adequately?

Hello @Helen Peters Do you still need help with this issue. If so, can you provide the information I requested in my previous reply?

Hello @Duffy Kingsolver Welcome to the Atlassian community. You can export information about issues from the Advanced Issue Search screen. Create a filter that selects the issues of interest, execute the search, then click the Export button in the upper right corner. Among the fields available as part of the issue data…

When you are viewing the project look at the bottom of the navigation panel on the left. There is will say "team-managed" or "company-managed". Rules have an accompanying Audit Log. If you click on this it will show you a list of entries for each time the rule was changed/published and each time it executed. If the Status…

Are you working with issue in a Team Managed project? I think you are, but I want to confirm that. Have you tried executing the rule by making a change to the due date of the "child" issue? Did it work as expected?

Hello @Ưu Hoàng Welcome to the Atlassian community! There is a warning symbol to the left of your Epic in the Roadmap. If you hover over that does it give you a message indicating some problem? The tags on your post indicate you are using a Free plan. In the Free plan you would have access to only the Basic Roadmaps…