Trudy P Claspill Community Champion

@Mikael Sandberg I don't think your suggestion meets the requirement. As I understand it the user should be blocked from making a particular transitions for a specific issue only if they are the Assignee on that issue. If somebody else is the Assignee, then a user who is not the Assignee should be able to complete the…

Do users that have the Edit Issue permission also have permission to Assign Issues? And does it work for them? Are there any users that have the Assign Issue permission but not the Edit Issue permission that are able to assign issues? I haven't had a chance to test it, but my theory is that the Edit Issue permission is…

It should be in the Import and Export section. If it is not present, - have you confirmed that you are a Site Admin and not just a Jira Admin? - do you have Release Tracks enabled, which may have prevent an upgrade that included the functionality?

When using the Permissions Helper there may be a link at the bottom to show failed conditions. Did your results include that link? Were there any relevant failed conditions? Are the users able to edit other fields in the issue?

Hello @Jacob Goldman Can you show us the Automation Rule(s) you've constructed and tell us how they are not meeting your requirement. There is a rule Trigger for Sprint Started. You could use that and follow it with a For Branch/Related Issues to retrieve all the issues in the sprint under which you want to create the…

No. The API respects the permissions granted to the user.

So the subtask is created by one rule, and in another rule you want to automate setting the Assignee. Is that correct? If so, take a look at the Rule Details for the rule where you want to set the subtask Assignee. Make sure this box is checked:

Hello @JV Have you checked the workflow for this issue type in this project to see if a Workflow Property has been applied to the Status that this issue is in, limiting who can change the Assignee field when the issue is in that Status? https://support.atlassian.com/jira-cloud-administration/docs/use-workflow-properties/

You should be able to get the version information by click on the question mark icon near your avatar in the upper right corner, and then selecting About Jira. I'm afraid I am running out of ideas. Do you have a non-expired license for this instance? If so, I recommend that you reach out to your Jira Admins and ask them to…

Hello @Florencio Morales Bermudez Take a look at this document for more information on syntax to use when searching text fields. https://support.atlassian.com/jira-software-cloud/docs/search-syntax-for-text-fields/ I'm not sure why your case is failing to find issues, but using the exact same Summary content I had the same…

Hello @muhammad Welcome to the community! You don't give permissions to the token. The token has the permissions of the user account from which it was created. With that token you can do whatever the user is able to do.

It appears that at the time you purchased a license for that app you were licensed for only 250 users. Sometime since then you appear to have upgraded to a 500-user license. Apps need to be licensed at the same licensed-user level as your Confluence app. However that particular app license expired and it appears to be…

Hello @Trevor Overstreet In what way is the rule not working? Is the rule getting triggered at all? What does the Audit Log for the rule execution show?

The log for a given import session is available immediately after the import is completed. It needs to be downloaded at that time. I'm not aware of a way to get logs for import session at a later date. Has it never worked or did it recently stop working? Can you provide a sample of what the CSV contains when you have…

Hello @Kishorekumar Neelamegam Jira does provides only the simplest reporting for time tracked against an issue. To get what you want you would need to look at using a third party app from the Atlassian Marketplace, or using the REST API to extract the worklog records for each issue and parse through them yourselves to…

That project type text appears only for Software and Service Management types of projects, where the navigation options appear in a panel on the left. When the navigation options appear across the top of the screen and include items like List, Board, Calendar, and Timeline, that is an indication the project is a Work…

What is the status of the missing issues? What is the issue type of the missing issues? Can you provide a screen image of the board, and of one of the missing issues?

Hello @Tracy Osimowicz Welcome to the Atlassian community. What type of field is Resolution_Summary? Is there any information related to that field in the import log file?

Hello @[deleted] Your syntax should look like this: { "update":{ "<your custom field>":[{ "add":{"id":"{{triggerIssue.assignee.accountid}}"} }] } }

You can determine the type of project (team or company) during creation. If you are creating a Service Management or Software project from the templates available, if it is possible to create either a Team Managed or a Company Managed project from that template then you will be asked to choose which you want. Your choice…

Hello @Madura Maheswaran Welcome to the Atlassian community. Jira doesn't use the term "blackboard" to refer to any of its functionality. Have you added a third party app to your instance that has provided that functionality? Can you provide a screen image of that blackboard?

Hello @Michelle Yip Are you working with a Team Managed project or a Company Managed project? That information will display at the bottom of the navigation panel on the left. Are you working with a Scrum Board or a Kanban board?

Can you provide a screen image of the Manage Apps page and point out what you are clicking when you say you are clicking "upgrade"? Can you provide a screen image that shows the plugin version conflicts? Prior to upgrading did you confirm that the plugins you had would be supported for that version of Confluence?

Hello @Pooja Sree Can you provide more information about what you expect the template to contain? Are you simply wanting template text and default values in fields that are part of the Epic issue type? Or are you wanting a standard set of child issues for the Epic, so that the Epic and its child issues can be created…

Hello @Sangmesh When setting a criteria for the Sprint field you are specifying that the sprint field must contain one of the specified values. However, that is not the same as saying the Sprint can contain ONLY those values. The Sprint field can contain multiple sprint IDs. It will contain the Sprint IDs for ever sprint…

Hello @Saurav Kumar Welcome to the Atlassian community. Have you checked your Personal Settings to confirm that you have not turned off all the options related to receiving email? Have you worked with your Jira administrator to confirm that Jira is configured in a way that it is trying to send you emails for actions like…

Hello @Agnès DOS SANTOS In the board configuration you are seeing the count of all issues of all types that are in those statuses and within the scope of the board. There are a variety of reasons that the issue might not be displayed on the board. If it is a scrum board only issues in Active sprints display on the board…

Hello @Thao Nguyen Welcome to the Atlassian community. This is a user community for Jira. As noted in the message you should contact Atlassian Support. You can open a ticket with them through this link: https://support.atlassian.com/contact/#/

There should be separate entries with dates matching the Resolved dates showing that the issues have been completed. Are those not present? Does this happen on all scrum boards? Are you using Jira Server or Jira Data Center? What version of the product are you using?

Company Managed projects and their boards and the underlying functionality and architecture that support them are the original version of Jira. Team Managed projects and their boards and the underlying functionality and architecture that support them are a newer implementation that Atlassian has been developing to serve a…